2014-04-09 17:56:31: Frederico said 'Hello. My name is Frederico and I work for UK Visas and Immigration. How can I help you, today?'
2014-04-09 17:56:51: prayforus (in Unknown) said 'Hi Federico
I need some information regarding my wife's spouse visa application'
2014-04-09 17:57:33: prayforus (in Unknown) said 'She applied in Pakistan this is her application number GWF********** her name is prayforuswfe her DOB is --/--/--'
2014-04-09 17:58:28: Frederico said 'let me check'
2014-04-09 17:58:42: prayforus (in Unknown) said 'She has received a decision, and sent the form which was sent to her via e-mail back, but we have had no response in regards to when her documents will be sent to her so she can re-apply. Can you please find out what the status is on the application, thank you.'
2014-04-09 17:59:32: Frederico said '
A decision in an application has been delayed
whilst further enquiries are conducted
'
2014-04-09 18:00:28: prayforus (in Unknown) said 'That is strange, as they have given a decision, this decision was to put the application on hold as the financial requirements were not met at the time of the application.'
2014-04-09 18:01:40: prayforus (in Unknown) said 'Now the financial requirements have been met by me (her sponsor), we have returned the form by scanning it and sending it to the e-mail which was stated on the e-mail which the form was sent in. Do you have a rough estimate how long it takes for documents to be sent back to the applicant if they are withdrawing their application?'
2014-04-09 18:02:37: Frederico said 'can you rephrase it sir.. ?'
2014-04-09 18:03:40: Frederico said 'When id you send the additional required information?'
2014-04-09 18:05:01: prayforus (in Unknown) said 'Ok, my spouse prayforuswife received her spouse visa application decision. The decision was to put the application on hold, due to the financial requirements not being met at the time of the application. We are wanting to withdraw the application and re-apply.
We requested the withdrawal of our application, we were sent an e-mail with a form attached. This e-mail stated to complete the attached form by printing it off and then scanning it, and sending back to the email. We were told in this e-mail that a ECO will then make a decision to allow us to re-apply or not. A week has passed since this e-mail was received by us.'
2014-04-09 18:06:05: prayforus (in Unknown) said 'I am wanting to know the status, if my spouse's documents have been posted back to her, or if the ECO has even looked at the form which we sent them. All correspondence has been sent to Islamabad BHC via e-mail.'
2014-04-09 18:08:44: Frederico said 'At the moment you ill have to wait for a response from the VAC
'
2014-04-09 18:09:08: Frederico said 'is the Visa Application Centre'
2014-04-09 18:09:51: prayforus (in Unknown) said 'Ok the Visa application centre is where my spouse applied from, so this would be gerrys mirpur, in pakistan, correct? Are the documents sent there for then my wife to pick up?'
2014-04-09 18:10:23: prayforus (in Unknown) said 'Why did you then state that no decision had been made, and further correspondence checks were being carried out?'
2014-04-09 18:11:23: Frederico said 'because that is the state of the application on my system.. Did you withdraw your application or you provided extra information?'
2014-04-09 18:12:25: prayforus (in Unknown) said 'We requested to withdraw the application, we were sent a form to print off and fill in, we have scanned this form, and sent it back to the e-mail address it said to send back to. Since then we have had no confirmation of my spouse's documents being sent back to her, so she can re-apply.'
2014-04-09 18:13:00: Frederico said 'Does you wife has her passport with her?'
2014-04-09 18:13:27: prayforus (in Unknown) said 'No, it was sent with her spouse application.'
2014-04-09 18:14:15: Frederico said 'so, she can reapply without her passport, sir'
2014-04-09 18:14:35: prayforus (in Unknown) said 'How?'
2014-04-09 18:15:38: Frederico said 'How can she apply for a visa without her passport.. you have to wait and see if the withdrawal took place , wait to get the passport back and reapply'
2014-04-09 18:16:24: prayforus (in Unknown) said 'Hang on a second? You said she can apply without her passport, yet now you are saying we have to wait for her passport and re-apply. I'm sorry, but that does not make sense.'
2014-04-09 18:18:14: Frederico said 'sorry, cannot'
2014-04-09 18:18:32: prayforus (in Unknown) said 'It seems to me yor system has not been updated with regards to the status of my wife's application, and therefore you do not know how long it will take for her documents to be sent back to her so she can re-apply.
We have done everything we have been told to do, I am just wanting to know how long it will take for our documents to be sent back to her. Secondly, if you can, can you provide the phone number for, Gerrys, Mirpur in Pakistan as I cannot find it anywhere on the internet.'
2014-04-09 18:18:38: Frederico said 'I meant she CANNOT
'
2014-04-09 18:19:06: prayforus (in Unknown) said 'Ok that is fine Fredrico. It was a simple mistake.'
2014-04-09 18:19:29: Frederico said 'You want the VAC contact?'
2014-04-09 18:19:41: prayforus (in Unknown) said 'Yes please.'
2014-04-09 18:20:49: Frederico said 'MIRPUR
Nau Mahal Plaza, Near Foot Ball Square, Defense RoadLocation map
Information for customers with disabilities
'
2014-04-09 18:21:00: Frederico said 'I don't have a telephone number to give you'
2014-04-09 18:21:17: prayforus (in Unknown) said 'That's a shame. Thank you anyway.'
2014-04-09 18:21:36: Frederico said '
http://www.vfsglobal.co.uk/Pakistan/fee ... aints.html'
2014-04-09 18:22:09: Frederico said 'all the information you want from us can be found on the internet'
2014-04-09 18:22:17: prayforus (in Unknown) said 'I guess we will have to wait for them to give us a call, I find it absolutely silly that we are being made to pay £4.00 just to speak to someone, yet there is not much help being given. I will have to provide feedback with a complaint.'
2014-04-09 18:22:25: Frederico said 'this is an information contact centre'
2014-04-09 18:22:27: prayforus (in Unknown) said 'Thank you anyway Frederico.'
2014-04-09 18:22:52: Frederico said 'Sorry I couldn't help you any further'
2014-04-09 18:22:59: prayforus (in Unknown) said 'Yes, I required information, yet it was the information I already knew!'
2014-04-09 18:23:10: prayforus (in Unknown) said 'No problem. Have a nice day Federico.'
2014-04-09 18:23:25: Frederico said 'You too'