Hi again,
So I managed to get through on that number you sent me tigerram, the guy I spoke to said "there's no way they can tell anything about the renunciation, the only way to know they received it was that the took the money from my bank account.... and that it can take up to 6 months probably.:
So unfortunately no help! He also couldn't answer about how they send it back - by post office or by courier.
I guess we just sit in this waiting game! We are supposed to be in the UK by December.. So here is praying we get it by then! But you are right... quite poor service for the 223 pound and postage paid!
We are also thinking of going to a different EU country like you White Emerald.. but as tigerram says, you might change jobs etc and the next day get your paperwork.. which makes all this even more frustrating!!