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They stopped taking email a few weeks ago. Webchat was discussed in the last few posts above. But short answer is, they did have it for a couple of weeks, and now it is phone calls only.Laurie9434 wrote: ↑Thu Mar 07, 2019 10:33 pmWhat’s the email address to inquire about the status of my application? Is there webchat for FBR?
Thank you for this.Sulla wrote: ↑Fri Mar 08, 2019 12:35 amThis page may be used for submitting a complaint about the conduct of the FBR department.
https://www.dfa.ie/about-us/our-commitments/
Click on the "contact our customer service unit" link on the left.
Please note there is an initial 250 character (including spaces) limit.
Make it clear that you want to complain about the FBR dept and your complaint does not relate to appealing a decision.
I did this and I received a reply within hours. I was asked to give a full version of the complaint via return email.
I have to do this in order to show that I have a record of me taking reasonable steps to resolve the situation. This is a necessary precursor to escalation to the ombudsman or litigation. As I indicated previously, there is precisely no prospect of me meekly accepting this level of inefficiency and delay. The DFA have brought considerable inconvenience to me and to so many others, in large part due to the fact that they failed to follow their own procedures. The people responsible should be held to account.
I encourage anyone else with a grievance to use this avenue to air it with the customer service team. The more people that do, the greater the pressure will be and the more chance of improvement.
I predict you will get nowhere. What standing do you have for litigation? You are not a citizen. So you cannot claim you were denied a service reserved for citizens (like a passport). You submitted an application. That is not the same as signing a service contract. You were given an estimated time for processing a citizenship application. It was not a service guarantee. Nowhere in the application form that I signed is there any such a promise. I expect your application contained no such language.Sulla wrote: ↑Sat Mar 09, 2019 1:56 amI also anticipate that the DFA will come back to me on my complaint in the coming week. I predict that they will attempt to claim that the application timeline runs not from when I submitted my application to the embassy, but when it was received in Dublin or even when they opened it or began processing. ...
Naturally, I do not regard either of those exculpatory assertions as vaguely tenable. However, I believe that is the route they will take. Instead of attempting to tackle issues arising form the manner in which the department deals with incomplete applications and knock on delays, they are likely to claim that as irrelevant, as my application was fully processed well within the estimated time-frame. Therefore, regardless of their internal conduct, I suffered no damage.
It will be interesting to see how it plays out.
I would say hold on with the FBR application and don't give up. The feeling you get when it comes through and you have the certificate in your hand is worth the wait. I Know I have been lucky getting mine through in the 6 months. But your day will come !
To address the points in bold above:PasadenaTom wrote: ↑Sat Mar 09, 2019 6:43 amI predict you will get nowhere. What standing do you have for litigation? You are not a citizen. So you cannot claim you were denied a service reserved for citizens (like a passport). You submitted an application. That is not the same as signing a service contract. You were given an estimated time for processing a citizenship application. It was not a service guarantee. Nowhere in the application form that I signed is there any such a promise. I expect your application contained no such language.Sulla wrote: ↑Sat Mar 09, 2019 1:56 amI also anticipate that the DFA will come back to me on my complaint in the coming week. I predict that they will attempt to claim that the application timeline runs not from when I submitted my application to the embassy, but when it was received in Dublin or even when they opened it or began processing. ...
Naturally, I do not regard either of those exculpatory assertions as vaguely tenable. However, I believe that is the route they will take. Instead of attempting to tackle issues arising form the manner in which the department deals with incomplete applications and knock on delays, they are likely to claim that as irrelevant, as my application was fully processed well within the estimated time-frame. Therefore, regardless of their internal conduct, I suffered no damage.
It will be interesting to see how it plays out.
What is the damage you suffered? Waiting? You cannot argue that you were deprived of anything because you had no reason to assume that your application would be approved. If you made plans expecting to have our citizenship or passport by a certain date, that was your mistake, because you should have planned for the possibility that your application would be rejected or that it might be delayed, pending further documentation requests or other delays.
I am sure there are a number of barristers who would be happy to take your case, because regardless of its merits, they will get paid. But I think you should take some time to acquaint yourself with contract law before you invest in such an endeavor.
I do understand the frustration of everyone who is waiting, and has been waiting longer than expected. But it is not just about you. The Irish government has been forced to deal with issues thrust on them by their neighbor to the east. FBR application volumes are a relatively miniscule part of what they must address. The volume of additional passport applications they must process (which is a service for CURRENT citizens) is much greater than the FBR applications they have. In addition, they have to deal with border, tariff and other issues that might arise from the UK crashing out of Brexit. It is not "business as usual" in Ireland. Again, I am very sorry for those of you who were affected. But give DFA some slack.
FBR is not a major source of revenue, as some seem to think. So I have no doubt that if they need extra people to handle passport services to current citizens, FBR is going to take a lower priority. If I were someone born in Ireland and trying to renew a passport, I'd be pretty annoyed that I had to wait a long time, because DFA didn't want to offend FBR applicants.
I wonder why you want to be a citizen of a country whose goverment and civil servants you appear to hold in disdain?
Aargh, we're going to have to wait until Monday now to find out. Out of curiosity, when did you apply?
[/quote]zippy12 wrote: ↑Fri Feb 22, 2019 2:31 pmHi danmur,
Unfortunately, I can't give you better news....
I submitted my passport application on 21st January, at Glasgow PO. It appeared February, and the progress bar is now sitting at about 80%.
I was told by the PO Clerk in Glasgow when I submitted my application that they were now going to Cork and that they were taking about 3 weeks (even first-time applications like mine - I checked!).
The DFA website states that the turnaround time for first-time applications from Great Britain is a minimum of 48 working days, which for me would be around the 3rd of April. However, the website also states that applications sent by Great Britain Passport Express, which mine was, should take about 13 working days. Which one is correct? - it's difficult to tell....
Fingers crossed that it might actually be somewhere in between.....
Let me know how it goes with your application?
I hope you have better luck!
Regards, zippy12
Hello Zippy12,
Sorry been away on holiday first time checking this in a few weeks.
Sent my passport application away on Saturday 9th February and it’s giving me an ETA issue date the second week in March.
Have you had any luck receiving yours yet?
spiderplants wrote: ↑Sat Mar 09, 2019 4:27 pmAargh, we're going to have to wait until Monday now to find out. Out of curiosity, when did you apply?
How did it get sent to Dublin in Sept when you applied in Oct?theonlyh wrote: ↑Sun Mar 10, 2019 7:20 pmspiderplants wrote: ↑Sat Mar 09, 2019 4:27 pmAargh, we're going to have to wait until Monday now to find out. Out of curiosity, when did you apply?
I applied in October 2018 and application received in London on 8 October. Application was sent to Dublin on 6 Secember 2018 for processing. I’ve not chased it since then just trying to think positive
Sorry December 2018 it went to Dublin*Michael123 wrote: ↑Sun Mar 10, 2019 7:54 pmHow did it get sent to Dublin in Sept when you applied in Oct?theonlyh wrote: ↑Sun Mar 10, 2019 7:20 pmspiderplants wrote: ↑Sat Mar 09, 2019 4:27 pmAargh, we're going to have to wait until Monday now to find out. Out of curiosity, when did you apply?
I applied in October 2018 and application received in London on 8 October. Application was sent to Dublin on 6 Secember 2018 for processing. I’ve not chased it since then just trying to think positive