Dear all,
First of all, I am not sure if I am posting this in the right place, but as I need some help, I thought I'd give it a try in here.
I am wondering if anyone here could advise us or have experienced something similar before. Apologies for a long explanation.
My husband (from Thailand, currently on a Tier 5 Charity Worker Visa which expires in February 2017) and I (from Hungary) have submitted our joint applications (for QP & FM) at the end of May. (I cannot remember the exact date) We both have been in the UK for the past 6 years, him being here on a Tier 5 Visa which he renews every 2 years. We have sent them all the necessary documents e.i.: letters from Bank/ GP surgery/friends, as well as photos, marriage certificate, payslips for me (however this is where it gets tricky as both of us are volunteers and we are provided with small weekly pocket money, meals and accommodation), we have sent two employment letters where are exceptional circumstances are explained clearly.
At the time of application, I only submitted a copy of my current passport and sent the expired one, as I needed to travel to visit my family. They have taken the money on 31st May. They have sent me an email of acknowledging my application on 22nd June and my husband received a letter asking for a fingerprint and another letter stating that they cannot confirm his right to work in the UK (I suppose this is only a general letter, as he in fact does have a right to work under a Tier 5 Visa) as they have not had my original passport. We contacted their helpline and we sent an email to them asking where to send my passport. Since they have not replied in about 2 weeks, in the meantime I called the helpline again where the lady gave me their generic postal address where I can post my passport. However, after a couple days later, the gentleman replied to our email giving us a totally different address where we should have sent my passport (it was already too late as we sent it before) I replied to him saying that the lady gave me a different address and we have sent it there already. This was back in the beginning of July. Since then we have not heard anything, not even a confirmation to say they have received my passport. Before we have applied at the end of May they told us they would keep the original documents for about 6-8 weeks. It has been more than 3 months now. We are supposed to attend a wedding in Thailand in the beginning of October for which we have already bought tickets back in February. I have explained to them about this in a separate letter which I have attached to our application, where I describe our work situation and also that we need the passports back by October. I have also stated this when I sent them my passport in the beginning of July. I have sent them a ROD form on 12th September and I have not even received an email or any acknowledgment. It has nearly been 4 months since we applied and we are planning to spend Christmas with my family, but we can only travel if he receives the RC, as he cannot travel with his current after November as it expires in February. We hope and pray we get the passports back in the next 10 days and the RC by November.
Is this supposed to be normal? Is there a backlog of applications and document requests?
Many thanks for any help/advice in advance!
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