My timeline:
4 April 2017 - applied online for EU and non- EU as joint application, we didn't send our passports . only council approved copies.
4 April 2017 - received case ID by email
20 May- emailed
EuroBiometrics@homeoffice.gsi.gov.uk to ask for biometric letter, but they replied in 1 month when i have already received my letter on 10 of June. I asked them for COA which they send me in 3 days. I guess without asking they will not send me one (can only be my guess)
1 July 2017- checked my reference number and it said Decided, after nothing came within a month I tried to call 03001232253 5 times every 5 days but noone called me back, then i asked my EU husband to call and he got reply from them the same day that they have error on the system and our status Decided is not correct (strange they didn't tell me this - maybe because I'm non-EU? ) . I emailed
ukbacustomercomplaints@homeoffice.gsi.gov.uk but i received reply in 1 month when i have got the documents already
Couldn't track my number anymore all July-half August as they removed it. but then on:
16 August: our case ID tracked again Decided
23 August: we received a envelope in our postbox on my EU husband name with his PR and 2 letters that we received PR and supporting docks. For non-EU letter stated that i can apply for British passport in April 2018 which is one year after i sent the docks to them.
30 August : I received Non-EU PR via DX courier service (strange they dropped all our supporting docks and PR for EU just in postbox but for non-EU they sent it as "special courier service")
so nearly 5 months.
Guys,
thanks all for contributing. My advice- keep calm and don't let Home Office stress your life
P.S> don't call any paid line - waste of money and time, noone will give you any info unless 6 months passed.