Tier 2 ICT LONG TERM STAFF CHILD BRP not available (Decision letter)

[deepakrajavel]

Dear Members,

I had come to the UK on a TIER 2 ICT LONG TERM STAFF MIGRANT visa and brought my daughter on TIER 2 ICT LONG TERM STAFF CHILD visa.
We both applied in Chennai on the same day and got our visas.
While mine had a decision letter along with the vignette (UK Entry Clearance), My daughter's did not have a decision letter, her vignette (UK Entry clearance) was only stamped PBS dependant Work Permitted, No Public Funds.

When i went to pick up our BRP cards, Mine was available and her was not.
Only then i came to know about her decision letter not coming through.

I had mailed BRPCollection@homeoffice.gsi.gov.uk.
I got a reply stating her visa was less than 6 months and i had to mail BRPError@homeoffice.gsi.gov.uk
I mailed to that address as well from where i got the below reply and nothing else

If you are responding to an e-mail we sent to you we will read your message and then try to help you with your problem.

If you are not responding to an e-mail we sent to you we will delete your message without reading it. You will then need to seek help somewhere else.

Please read the rest of this email carefully. It explains where to find help with the most common problems.


You have received a decision from the Home Office but you are now waiting for your biometric card or an EEA Treaty Rights document
• If you were expecting our courier to deliver it to you please complete the form at www.gov.uk/biometric-residence-permits/not-arrived

• If you were expecting to collect a BRP from a Post Office branch please complete the form at www.gov.uk/biometric-residence-permits/collect


You have received a biometric card but it contains a mistake
• Please complete the form at www.gov.uk/biometric-residence-permits/report-problem


You have lost your biometric card, or it has been stolen
• Please complete the form at www.gov.uk/biometric-residence-permits/ ... en-damaged


You have made an application that has not yet been decided by the Home Office
• You have not received a biometric enrolment (barcode) letter to use at the Post Office, please send an e-mail to AppointmentExceptions@homeoffice.gsi.gov.uk

• To ask for your documents to be returned see the guidance at www.gov.uk/visa-documents-returned

• To obtain an update on the progress of your case or if you have a general immigration enquiry see the guidance at www.gov.uk/contact-ukvi

• To notify us of a change of address for you or your representative please complete the form at https://eforms.homeoffice.gov.uk/outrea ... pdate.ofml

Could you please help me find the right Email ID or phone number to sort out this problem.

Thanks!