Visa4UK help

[Beckles90]

Hi everyone

I posted this over in the Tier 5 group but was told I might get a bit more help from this one as you guys are applying daily. My boyfriend is currently trying to apply for his Tier 5 youth mobility visa to come and join me in the UK (he's Australian currently residing in Canada).

He's successfully managed to fill his application in on the site, has paid his IHS fee and has booked his biometrics appt but when he gets to the stage of paying for the visa it was at first allowing him to enter his details but then saying payment unsuccessfull. He called his bank and they said there's no issues on their end and it must be the website, we tried different browsers, clearing browsing cache etc with no luck.

Now when he goes on to attempt to pay it just states that the payment screen cannot be loaded and to try again later. He's been trying now for three days and we have no idea what to do, can anyone offer any guidance? He has emailed for assistance but hasn't heard anything yet.

Thanks in advance

Bec