Reschedule premium service, Out of hour fee not refund

[KONG1987]

I had rescheduled the appointment at the Premium Service Centre from Out of hour service fee to the normal hour and they suppose to refund £75. Until now after my visa was granted, it has been 5 weeks. I haven't received the money yet.

I had rescheduled early more than 15 days prior to the original appointment. So there shouldn't be any problems.


I know it's only £75 but I felt the Home Office got enough profit from people.


Did I have to fill in a form or anything to have it refunded? Or it will be automatically refunded once I changed the date?

Thank you

[KONG1987]

and is there any way I could contact them?
I send an email to

PSCAppointmentRefunds@homeoffice.gsi.gov.uk

I haven't heard anything back.