UKVCAS Super Priority Service

[venk]

Hey, what do you mean by generic biometric email?
I went for my biometric appointment on 26th and so far have not heard anything.
Thanks.

[Vip07]

Hi,
I have been following this forum from the beginning. It has been very helpful. I have had my biometric on 26 November and nobody get back to afterwards. So, I called UKVI on Thursday and the gentlemen that I spoken to, taken my details and said it will pass it on to head office. Stating why it is taking this long. At the same point I was also contacting DX via Facebook messenger. They get back to me today saying that the parcel has been delivered. How would I rate their service. The BRP was delivered to my lawyer. However I am yet to received an approval letter.
My advice keep contacting DX. You never know best of lucky

[allyf]

Just to want to share this:

Hi all,

So, I received the BRP delivered last Saturday and now have time to write some review. I would like to thank you all for support and advice during this process.

Route: Tier 2 General to ILR, 5 year route with dependents.
20 November 2018: Application made online using Super Priority Service.
21 November 2018: Received an automatic email saying that Home Office have received my application and would consider it up to 6 months.
22 November 2018: Biometrics done in the morning.
From 23 to 27 November 2018: No communication but I called the UKVI support center several times and received only generic information which basically asked me to wait for 5 working days.
27 November 2018: I called again and a gentleman kindly noted down my details. 30 mins later, I received an email saying my application was still within standard public time and they could not do anything with my query. However, few minutes after that, I received an email from caseworker telling me that I am not eligible to apply yet given my Entry Date and asking if I am happy to keep the application until I am eligible. I must say, I really appreciate the casework for asking this because it implies they do the best for us. So, this gives some hope to those applying before your qualifying period. I emailed back immediately mentioning the visa date and got an email saying it was now considered.
28 November 2018: I got an email saying my application was approved.
01 December 2018: Letters and BRPs received via DX.

Regarding the new process, it is fairly easy. Under new system, you can book appointments where you want and at the date/time you want. Remember, if you book before 10 am or next day, you have to pay £100 for out of hour service. Other times are free depending on availability. You can change your postcode when searching for the centers you want to look for because it shows only 4 centers around the postcode given.

Uploading documents is very easy. Do not worry about the folders, just upload all of them into one folder for each applicant. No worry about the quality of scanned documents as well, as long as you can see them clearly. The officer at your appointment will scan your passports again because they will have a special machine to scan for information inside the stamps on your passports. They did not look at original copies of other documents you uploaded. I have to say, Sopra staff are very nice and helpful.

So overall, the experience was good apart from waiting in anxiety. I would encourage you to call the UKVI support (Option 4 and then 1) if you haven't heard anything for 2 working days after your appointment. Make sure your details are noted down. It is evident (as seen in my case and others) that they do react after details noted down.

And one more last thing, I am convinced that Home Office's caseworkers do the best for you. So, if you have not heard anything, it is very likely that your application has been granted. If there had been anything wrong with your application, they would have contacted you already.

Best of luck to all who are still waiting.

Thank you ilovethebeatles for this in-depth info!

[madihaali_304]

Hey, what do you mean by generic biometric email?
I went for my biometric appointment on 26th and so far have not heard anything.
Thanks.

I got an email saying from UKVI, just like the application confirmation with my case reference up top, saying I should have received a biometric notification letter with instructions for providing my biometric data within 15 working days from the letter. It also said that if I've already provided by biometrics, then I should ignore the email.

It sounded like an email aimed at those applying by post and not to me as I applied using the super priority service so assumed it was an automated email.

[ukangel123]

Hi everyone,

Anyone who have booked an appointment online know if the Same Day and Next Day appointment option is now available with Sopra Steria? How quick were you able to book an appointment?

Many thanks,

[madihaali_304]

Hi everyone,

Anyone who have booked an appointment online know if the Same Day and Next Day appointment option is now available with Sopra Steria? How quick were you able to book an appointment?

Many thanks,

Hi, I submitted my application online on a Monday and could see appointments starting from Wednesday the same week.

[sunnysakhi]

yes that is right. depends on who picks up your call.

thanks for the update

Dear mail 9
Have you received any information.
I have also applied my ILR in Super priority service on 27/11/2018. Haven't heard anything yet. Tried to call, the gentleman gathered information and no response so far.

[sunnysakhi]

very similar thing happen to me as well they noted my details when call them this morning using options 3 2 1 1 and few hours later get this email saying that
Thank you for contacting UKVI Contact Centre.
Our records show that your application has not yet been completed.We are unable to advise when a decision will be made but you will be notified in writing once made. Until such time, we are unable to assist further.
We are sorry we cannot be of further assistance
its seems normal email send by Contact centre Finally i think we have to wait for Ho to reply.

Given that my application was submitted on 28 Nov 2018 at the Croydon centre with super priority new service and didn't receive any updates until 4 Dec 2018, I just called the UKVI Contact centre with the same number and options. However, they are now saying that they cannot check my application status and cannot give me any information. They didn't even ask my case ID, I was only told to wait for HO to get in touch with me once decision is made and the decision time required depends on individual circumstances.

Any idea how to push them to check the status or give me something even like "Our records show that your application has not yet been completed." ?

I submitted my ILR application under Super Priority Service on 27/11/2018 at Manchester center. No communication yet.Tried calling the number they collected my information and told me that UKVI will come back with in 3-5 days. Very anxious.No response from UKVI after application service.

[sunnysakhi]

Hi,
I have been following this forum from the beginning. It has been very helpful. I have had my biometric on 26 November and nobody get back to afterwards. So, I called UKVI on Thursday and the gentlemen that I spoken to, taken my details and said it will pass it on to head office. Stating why it is taking this long. At the same point I was also contacting DX via Facebook messenger. They get back to me today saying that the parcel has been delivered. How would I rate their service. The BRP was delivered to my lawyer. However I am yet to received an approval letter.
My advice keep contacting DX. You never know best of lucky

Hi Vip07
how did you contact DX by Facebook messenger, can you please share DX facebook ID.Thanks in advance.

[CR001]

Hi,
I have been following this forum from the beginning. It has been very helpful. I have had my biometric on 26 November and nobody get back to afterwards. So, I called UKVI on Thursday and the gentlemen that I spoken to, taken my details and said it will pass it on to head office. Stating why it is taking this long. At the same point I was also contacting DX via Facebook messenger. They get back to me today saying that the parcel has been delivered. How would I rate their service. The BRP was delivered to my lawyer. However I am yet to received an approval letter.
My advice keep contacting DX. You never know best of lucky

Hi Vip07
how did you contact DX by Facebook messenger, can you please share DX facebook ID.Thanks in advance.

Are you not able to simply search for them on Facebook under DX Courier rather than having social media weblinks posted on the forum????

[sunnysakhi]

today also no delivery from DX

I also applied under super priority on 27th November. Checked with DX delivery, nothing for today as well.very stressed and anxious.

[Vip07]

Hi,
I have been following this forum from the beginning. It has been very helpful. I have had my biometric on 26 November and nobody get back to afterwards. So, I called UKVI on Thursday and the gentlemen that I spoken to, taken my details and said it will pass it on to head office. Stating why it is taking this long. At the same point I was also contacting DX via Facebook messenger. They get back to me today saying that the parcel has been delivered. How would I rate their service. The BRP was delivered to my lawyer. However I am yet to received an approval letter.
My advice keep contacting DX. You never know best of lucky

Hi Vip07
how did you contact DX by Facebook messenger, can you please share DX facebook ID.Thanks in advance.

Search for them on Facebook and send them all the details like your name and address. If you have a lawyer make sure you send them his name and office address as well.

[Timothy Tao]

Hi everyone,

Anyone who have booked an appointment online know if the Same Day and Next Day appointment option is now available with Sopra Steria? How quick were you able to book an appointment?

Many thanks,

My experience is you can always find a next day appointment from one of the appointment centres - there are many.

[Timothy Tao]

today also no delivery from DX

I also applied under super priority on 27th November. Checked with DX delivery, nothing for today as well.very stressed and anxious.

Same no reply, but I applied on 28th. Will start calling them nonstop next week if nothing heard until this Friday.

[bhcool]

today also no delivery from DX

I also applied under super priority on 27th November. Checked with DX delivery, nothing for today as well.very stressed and anxious.

Same no reply, but I applied on 28th. Will start calling them nonstop next week if nothing heard until this Friday.

Same for me too, i applied at Birmingham centre on 28th for super priority, no communication on email/letter yet. I contacted Dx through there live chat but they said no parcel for me, guess just need to wait hoping to hear at least till Friday.

[sunnysakhi]

Hi,
I have been following this forum from the beginning. It has been very helpful. I have had my biometric on 26 November and nobody get back to afterwards. So, I called UKVI on Thursday and the gentlemen that I spoken to, taken my details and said it will pass it on to head office. Stating why it is taking this long. At the same point I was also contacting DX via Facebook messenger. They get back to me today saying that the parcel has been delivered. How would I rate their service. The BRP was delivered to my lawyer. However I am yet to received an approval letter.
My advice keep contacting DX. You never know best of lucky

Hi Vip07
how did you contact DX by Facebook messenger, can you please share DX facebook ID.Thanks in advance.

Search for them on Facebook and send them all the details like your name and address. If you have a lawyer make sure you send them his name and office address as well.

Thanks for guidance. Appreciate my friend. I did exactly as you said. No delivery for me today.

[sunnysakhi]

today also no delivery from DX

I also applied under super priority on 27th November. Checked with DX delivery, nothing for today as well.very stressed and anxious.

Same no reply, but I applied on 28th. Will start calling them nonstop next week if nothing heard until this Friday.

Let us hope for the best.

[sunnysakhi]

today also no delivery from DX

I also applied under super priority on 27th November. Checked with DX delivery, nothing for today as well.very stressed and anxious.

Same no reply, but I applied on 28th. Will start calling them nonstop next week if nothing heard until this Friday.

Same for me too, i applied at Birmingham centre on 28th for super priority, no communication on email/letter yet. I contacted Dx through there live chat but they said no parcel for me, guess just need to wait hoping to hear at least till Friday.

Hi bhcool
Let us hope for the best.

[sunnysakhi]

it all seems very random. I had super priority appointment in London on Friday, nothing heard. In the other thread, someone went to exact same centre the day after and they've already had email confirming the visa has been granted.

On the call centre, it's the same. I had my details taken by super helpful woman today, but others hit a wall. I would advise to call again (making note of the names so you don't ask the same person twice!) until someone gets your details.

Hi have you received any communication about your application.

[mail9]

yes that is right. depends on who picks up your call.

thanks for the update

Dear mail 9
Have you received any information.
I have also applied my ILR in Super priority service on 27/11/2018. Haven't heard anything yet. Tried to call, the gentleman gathered information and no response so far.

no i have no heard from them. the contact centre lady told me not to keep calling them again and again. i have to wait for 5 days and then call

[mail9]

yes that is right. depends on who picks up your call.

thanks for the update

Dear mail 9
Have you received any information.
I have also applied my ILR in Super priority service on 27/11/2018. Haven't heard anything yet. Tried to call, the gentleman gathered information and no response so far.

no i have no heard from them. the contact centre lady told me not to keep calling them again and again. i have to wait for 5 days and then call

some of them are very very rude that you wonder why you have paid so much for hear all they have to say. we have to report this. anybody had the same experience?

[cja_1234]

Dear all

Extremely frustrating.

00.30am December 1 (Saturday): Online application SET (O) submitted under Super Priority

9.00am December 1 (Saturday): Attended a Sopra Steria appointment on the same day at Manchester main library centre. The staff was very nice there, and the guy who did my document upload check and passport check said my application is very organised and he would be surprised if I am contacted for further information

2.56pm December 3 (Monday): emailed ApplyOnlineE-Support@homeoffice.gov.uk to check the status. No reply

4.05pm December 3 (Monday): received an email from "hocommunications@communications.homeoffice.gov.uk" with a case ID and using my "other old names" on the application saying "It may take up to six months to make a decision on your case. If we are unable to process your application within six months, we will tell you as soon as possible."

December 4 - 5 (Tuesday and Wednesday): I have been calling UK VI number option 4 then 1 saying the standards are not met. I managed one guy to note down my details around 9.30am on December 5. I also called DX to check if there is a parcel for me. The lady said she has nothing and asked me to check tomorrow again

2.18pm December 5: I received an email from "UKVIcontactcentre@homeoffice.gov.uk" saying that "
Our records show your application has not yet been completed. We are unable to advise when a decision will be made, but you will be notified in writing once made. The lady is from Croyden Centre operations and left a phone number and her email address in the signature.

I called the Croyden centre number as written in the email and another lady picked up, and the conversation started from where I got the number from. Then she said the super-priority service does not guarantee anything and the extra money is the risk I have to take. Then she said even if I call the UKVI contact centre the answer would be the same. Then she said she has to end this call now. She was extremely rude.

Then I replied to the email "UKVIcontactcentre@homeoffice.gov.uk" asking for the clarification of "Our records show your application has not yet been completed" because as far as my application is concerned, it is completed. I completed the form, paid the right amount then attended an appointment. Then the lady answered in one line (without any formality) "Decision process is not yet completed".

I think I can request for the refund with this evidence although supposedly I get a letter later dated on December 4? I wonder if they just make up the fake date!

Has anyone gone through a similar situation and attended an appointment at Manchester central library recently and received a decision by now?

[mail9]

very similar thing happen to me as well they noted my details when call them this morning using options 3 2 1 1 and few hours later get this email saying that
Thank you for contacting UKVI Contact Centre.
Our records show that your application has not yet been completed.We are unable to advise when a decision will be made but you will be notified in writing once made. Until such time, we are unable to assist further.
We are sorry we cannot be of further assistance
its seems normal email send by Contact centre Finally i think we have to wait for Ho to reply.

Given that my application was submitted on 28 Nov 2018 at the Croydon centre with super priority new service and didn't receive any updates until 4 Dec 2018, I just called the UKVI Contact centre with the same number and options. However, they are now saying that they cannot check my application status and cannot give me any information. They didn't even ask my case ID, I was only told to wait for HO to get in touch with me once decision is made and the decision time required depends on individual circumstances.

Any idea how to push them to check the status or give me something even like "Our records show that your application has not yet been completed." ?

I submitted my ILR application under Super Priority Service on 27/11/2018 at Manchester center. No communication yet.Tried calling the number they collected my information and told me that UKVI will come back with in 3-5 days. Very anxious.No response from UKVI after application service.

exactly. when i called on 28th, 48 hours after my appointment, 3 different people told me they cant help me until 5 days have passed.They were not at all helpful and one of them was very rude.i kept calling and they kept giving me 3 different emails to enquire if i have any concerns but they cant help. A lady was ready to escalate it on monday. when i called again today, the customer service lady said in a very rude tone "you don't keep calling here again and again."

[mail9]

very similar thing happen to me as well they noted my details when call them this morning using options 3 2 1 1 and few hours later get this email saying that
Thank you for contacting UKVI Contact Centre.
Our records show that your application has not yet been completed.We are unable to advise when a decision will be made but you will be notified in writing once made. Until such time, we are unable to assist further.
We are sorry we cannot be of further assistance
its seems normal email send by Contact centre Finally i think we have to wait for Ho to reply.

Given that my application was submitted on 28 Nov 2018 at the Croydon centre with super priority new service and didn't receive any updates until 4 Dec 2018, I just called the UKVI Contact centre with the same number and options. However, they are now saying that they cannot check my application status and cannot give me any information. They didn't even ask my case ID, I was only told to wait for HO to get in touch with me once decision is made and the decision time required depends on individual circumstances.

Any idea how to push them to check the status or give me something even like "Our records show that your application has not yet been completed." ?

what is "case id". where do you find that.

[oldmankensey]

it all seems very random. I had super priority appointment in London on Friday, nothing heard. In the other thread, someone went to exact same centre the day after and they've already had email confirming the visa has been granted.

On the call centre, it's the same. I had my details taken by super helpful woman today, but others hit a wall. I would advise to call again (making note of the names so you don't ask the same person twice!) until someone gets your details.

Hi have you received any communication about your application.

no, nothing.

it really appears the system has broken down this week.