UKVCAS Super Priority Service

[badhodor]

probably a silly question but regarding the £35 document checking extra service...how does Sopra Steria know I’ve completed the uploads? Or am I just required to have it complete within 2 days of appointment?
Thank you

Highly recommend not using the document checking service. All they do is check if you have uploaded documents that are legible and check it against the mandatory list.

This is done nonetheless at the biometric appointment so seems pointless to pay for it.

To answer your question, yes, you have to upload 2 days before appointment and they will check. Someone on this thread or other thread took this service and that was the feedback

[badhodor]

Just got a slightly different standard reply at 10:28 am today after my 3rd escalation 2 days ago :

Thank you for contacting UKVI Contact Centre.
Our records show your application is still being processed.
We are unable to advise when a decision will be made but you will be notified in writing once made.
We are sorry we cannot be of further assistance at this time.
For further information about Front End Services please visit:
https://www.gov.uk/guidance/ukvis-new-f ... ed-to-know


UKVI is keen to continually review and improve its service to our customers. To help us to do so we would be grateful if you could complete a short online survey. Please access the survey using the following link:

https://www.homeofficesurveys.homeoffic ... k/s/KGXV4/

Let's hope the MP gets back to me today or some Christmas miracle gets me my BRP

[sivap99]

probably a silly question but regarding the £35 document checking extra service...how does Sopra Steria know I’ve completed the uploads? Or am I just required to have it complete within 2 days of appointment?
Thank you

I didn't buy that service whereas my friend did, what I heard is all they do is just check the quality of your uploads, that's it. But they don't check whether you have uploaded all the necessary documents or not. regarding your question, you only upload your documents in their website with your unique reference number, when they scan the barcode which you receive with the appointment they can see the files that were uploaded, but they really don't care what necessary files you have uploaded. And you can upload as many as you can which provide more evidence to your application.. so I thought that service is not worth to buy from them, it's just another money making scheme. Hope that helps..

[oldmankensey]

does anyone know of UKVI working calendar over Christmas?

Is anything likely to happen in the week December 24th-28th or will the whole thing be a write off?

[badhodor]

does anyone know of UKVI working calendar over Christmas?

Is anything likely to happen in the week December 24th-28th or will the whole thing be a write off?

My guess is that they are open 24th, 27-28 but don't think anyone is actually going to "WORK". Maybe 1-2 approvals perhaps but don't expect much beyond this week.

I have written to my MP and I think you should do the same if you haven't already.

[oldmankensey]

does anyone know of UKVI working calendar over Christmas?

Is anything likely to happen in the week December 24th-28th or will the whole thing be a write off?

My guess is that they are open 24th, 27-28 but don't think anyone is actually going to "WORK". Maybe 1-2 approvals perhaps but don't expect much beyond this week.

I have written to my MP and I think you should do the same if you haven't already.

I did yesterday, I put together a sort of hybrid of what others posted plus few personal details.

With our case and our date of submission/appointment issue, rejection is no longer even an option. My wife's visa runs out on the 3rd jan and, as you say, little or nothing is going to happen between now and New Year. We did our appointment ASAP on the 30th Nov to leave us enough time to do a 2nd application if necessary, that's now been taken out of our hands.

[badhodor]

does anyone know of UKVI working calendar over Christmas?

Is anything likely to happen in the week December 24th-28th or will the whole thing be a write off?

My guess is that they are open 24th, 27-28 but don't think anyone is actually going to "WORK". Maybe 1-2 approvals perhaps but don't expect much beyond this week.

I have written to my MP and I think you should do the same if you haven't already.

I did yesterday, I put together a sort of hybrid of what others posted plus few personal details.

With our case and our date of submission/appointment issue, rejection is no longer even an option. My wife's visa runs out on the 3rd jan and, as you say, little or nothing is going to happen between now and New Year. We did our appointment ASAP on the 30th Nov to leave us enough time to do a 2nd application if necessary, that's now been taken out of our hands.

I hope you hear back soon mate. I think as long as you have applied for a visa you are fine. when the decision comes (which i hope is going to be positive), you can take action whether to appeal or make a new application as there is some time period given. I think the moderators will be able to shine some light on that exact no. of days.
But let's think positive and hope that it never comes to that and you receive positive news soon

[badhodor]

After the standard email from UKVI today, I called the same number with option 4 and 1 today.

A very rude lady told me that i can only call back after 1 month now as there is nothing they can do.

Also, when i said, I want to complain about this helpline she gave me the same complaints email address for the home office as posted before.

So, in short, I was told to eff off for a month.

so pissed and angry and these numpties.

[madihaali_304]

I've received a 'your application is still being processed and we can't tell you when a decision will be made' email today which I can only assume means that my file hasn't even been touched yet! Beyond frustrating - coming up to a month since my super priority appointment next week.

[badhodor]

I've received a 'your application is still being processed and we can't tell you when a decision will be made' email today which I can only assume means that my file hasn't even been touched yet! Beyond frustrating - coming up to a month since my super priority appointment next week.

Yeah I had the same email. I think they have changed the standard wording purely because they must be receiving a lot of calls and better to do this than send the previous email saying it is within service standards.

Such a bunch of liars

[allbirdsallbirds]

Hi all!

I received a visa confirmation email this Monday (17 days since my super priority appointment).

Decision Letter arrived on the next day with Royal Mail Special Delivery Guaranteed.

However, I have not received my BRP yet! I have seen here that most people who got their visa approval recently received their BRPs the next day after the decision letter delivery.

I've got a flight in two days and really need to get my BRP. DX says that there are no deliveries planned for me. I'm calling them a few times every day.

Is there any way to contact the Home Office about the BRP delivery to speed the process up? Anyone had successful experiences with that?

[badhodor]

Someone replied from that email

"Please note, I am unable to deal with your complaint directly. Could you please advise on where you got this address from as we need to update our communications. In the meantime I have forwarded on your complaint to our complaints team for action.

Kind regards,

UKVI "

I am assuming this email was not supposed to be released? I just replied back that I got it by calling the UKVI helpline and asked them where to complaint other than the complaints email

[CR001]

Someone replied from that email

"Please note, I am unable to deal with your complaint directly. Could you please advise on where you got this address from as we need to update our communications. In the meantime I have forwarded on your complaint to our complaints team for action.

Kind regards,

UKVI "

I am assuming this email was not supposed to be released? I just replied back that I got it by calling the UKVI helpline and asked them where to complaint other than the complaints email

Which email address specifically are you referring to??

[badhodor]

Someone replied from that email

"Please note, I am unable to deal with your complaint directly. Could you please advise on where you got this address from as we need to update our communications. In the meantime I have forwarded on your complaint to our complaints team for action.

Kind regards,

UKVI "

I am assuming this email was not supposed to be released? I just replied back that I got it by calling the UKVI helpline and asked them where to complaint other than the complaints email

Which email address specifically are you referring to??

Moderator edit : noted and email address remived. Members are reminded to only share the email addresses specifically publicly listed on HO website and not other random emails they get. Not all emails are for complaints or application status queries and unless publicly available, should not be shared in a public Internet forum.

[emerge123]

Hi all,

This forum has kept me going so far. Sharing my bit here.

Online application submitted by me (No legal representative) : 20th November, 2018
Confirmation received :
"Thank you for your application to the Home Office. Your application has been received and is being considered.

It may take up to six months to make a decision on your case. If we are unable to process your application within six months we will tell you as soon as possible.

Our web page contains further information on our service standards and other information which may relate to your application.

Please note that this is an automated response confirming receipt of your application and does not accept responses. Please do not reply to this email.

If there is a change in your circumstances, we kindly ask that you only contact us using this link: https://www.gov.uk/change-circumstances-visa-brp

Permanent migration team"

Sopra Steria Free appointment : 29th November, 2018 at Croydon (Super Priority) SET (O) ILR
No confirmation, no receipts.

Called on 6th Dec for update. Received the following email.


Thank you for contacting UKVI Contact Centre.

Unfortunately, we are unable to process your referral as our records show that your application is still within the service standard.

For further information about Front End Services please visit:

https://www.gov.uk/guidance/ukvis-new-f ... ed-to-know

UKVI is keen to continually review and improve its service to our customers. To help us to do so we would be grateful if you could complete a short online survey. Please access the survey using the following link:

https://www.homeofficesurveys.homeoffic ... k/s/KGXV4/

Yours Sincerely,

Called on 11th December for update. Received the following email on 12th December.

Thank you for contacting UKVI Contact Centre.

Unfortunately, we are unable to process your referral as our records show that your application is still within the service standard

For further information on UKVI service standards please visit:

https://www.gov.uk/government/organisat ... r-services

Called back straightaway (12th December) as it did not make sense. Got case escalated. Got this response on 14th December

Thank you for contacting UKVI Contact Centre.

Unfortunately, we are unable to process your referral as our records show that your application is still within the service standard.

For further information on UKVI service standards please visit:

https://www.gov.uk/government/organisat ... r-services

UKVI is keen to continually review and improve its service to our customers. To help us to do so we would be grateful if you could complete a short online survey. Please access the survey using the following link:

https://www.homeofficesurveys.homeoffic ... k/s/KGXV4/

Yours sincerely,

Called back on 18th December. Got a slightly different format but same no help response on 19th December.

Dear customer,

We are emailing you to confirm that your recent Home Office application is still under consideration and we expect to make a decision within 6 months of the date of your application, which is our service standard. If we are unable to process your application within 6 months we will tell you as soon as possible.

Our web page contains further information about our service standards and other information that you may find helpful with regard to your application.

If there is a change in your circumstances, please contact us using this link: https://www.gov.uk/change-circumstances-visa-brp

You will be notified of the outcome of your application in writing.


Things to consider:
1. If they had some system issues, then after so many contacts, they would/should have figured it out.
2. From the other posts, seems like the dates from 26th till end of Nov are the most delayed.

I will keep you posted with any further communication.

[pride88]

Hello Guys Another update from me. As usual nothing positive yet! Called the HO helpline, I have called so many times that they remember my name, my case id, my first escalation, where i am calling from and at what time my SP appointment took place. LOL!

It will take 5 working days from my escalation date(14th) to get a response, So tomorrow, after my call, The UKVI will escalate for the 2nd time and it will take further 5 working days to get an email and then for the 3rd time and so on. which means we are sure to get our visas by December next year!!! Happy advanced Christmas wishes for 2019.

PS: Anyone here applied for Tier 2 visa via SP and still waiting????

Regards pride88

[himanshuc]

Just been on the call with UKVI and guess have come across that Rude lady which members have had the great honour to chat. Anyways, she tells me that standard decision time is 24 working hours but the correspondence can take as much as 10 working days, which I know is bollocks. Can someone please provide me the Ts&Cs of the Super Priority Service. Would appreciate it.

[sivap99]

Hi All,
Good news & thank you everyone for sharing the details here.
Update from me: I just got Biometric card today (But didnt get any prior response email saying that they have approved my application etc.) all of sudden just got the courier today. which is a surprise.

I am hoping everyone here who has been waiting for few weeks should get soon too. I will request for the refund soon (£600 priority application fees)

Thanks

[sivap99]

Another update:

My MP responded me back today saying that she has written to Home office with my concerns about delays and the Home office process inefficiency about communicating etc. She said she will inform me once she get a response.

Hope they improve the service for future applicants at least.

Thanks

[sunnysakhi]

Hi All,
Good news & thank you everyone for sharing the details here.
Update from me: I just got Biometric card today (But didnt get any prior response email saying that they have approved my application etc.) all of sudden just got the courier today. which is a surprise.

I am hoping everyone here who has been waiting for few weeks should get soon too. I will request for the refund soon (£600 priority application fees)

Thanks

When was your appointment.

[allyf]

probably a silly question but regarding the £35 document checking extra service...how does Sopra Steria know I’ve completed the uploads? Or am I just required to have it complete within 2 days of appointment?
Thank you

Highly recommend not using the document checking service. All they do is check if you have uploaded documents that are legible and check it against the mandatory list.

This is done nonetheless at the biometric appointment so seems pointless to pay for it.

To answer your question, yes, you have to upload 2 days before appointment and they will check. Someone on this thread or other thread took this service and that was the feedback

Thank you badhodor...I know you are right in saying it is a total waste of money. In fact I haven’t heard anything back from SS as of yet. I have a sneaky feeling they won’t even bother responding!

[allyf]

Hi All,
Good news & thank you everyone for sharing the details here.
Update from me: I just got Biometric card today (But didnt get any prior response email saying that they have approved my application etc.) all of sudden just got the courier today. which is a surprise.

I am hoping everyone here who has been waiting for few weeks should get soon too. I will request for the refund soon (£600 priority application fees)

Thanks

Congratulations! These surprise deliveries are making me very anxious as you have no idea when the post may come!
May I confirm which application did you apply for? And thanks for the info regarding my question about the document checking.

[CR001]

Hi All,
Good news & thank you everyone for sharing the details here.
Update from me: I just got Biometric card today (But didnt get any prior response email saying that they have approved my application etc.) all of sudden just got the courier today. which is a surprise.

I am hoping everyone here who has been waiting for few weeks should get soon too. I will request for the refund soon (£600 priority application fees)

Thanks

Congratulations! These surprise deliveries are making me very anxious as you have no idea when the post may come!
May I confirm which application did you apply for? And thanks for the info regarding my question about the document checking.

Tier 2 General to ILR on Set(O) applied 6 December. Usually useful to look at previous posts to avoid repetitive duplication of the same information.

general-uk-immigration-forum/ukvcas-sup ... l#p1718699

Guys,

Whoever received the Approval emails, congrats to all (ILR applicants). Just wondering did any of you contacted UKVI for the refund (£600) as clearly they didn't process within 24 hours as its per Priority service standards? I applied on 6th December (Tier 2 to ILR) and still waiting for the response. I am thinking of asking for refund once I get response from them. Keep you posted....also if anyone contacted regarding that, can you please update..it would be helpful to others, so that they can request refund too.

Thanks

[vikshi1]

Hi All,
Good news & thank you everyone for sharing the details here.
Update from me: I just got Biometric card today (But didnt get any prior response email saying that they have approved my application etc.) all of sudden just got the courier today. which is a surprise.

I am hoping everyone here who has been waiting for few weeks should get soon too. I will request for the refund soon (£600 priority application fees)

Thanks

Hi, is your's a priorty or super priority service and how long did it take for the decision from application submission, I've submitted my t2 general leave to remain on 28th Nov, priority service and no update from ukvi so far. your response is much appreciated.

[qwmm]

I’m with you, bro.

Tier 2 application (switched from Tier 2; change of employer).

Biometric on 4th Dec.

Super Priority.

Made quite a number of calls. No update.

Nothing at all!

Hello Guys Another update from me. As usual nothing positive yet! Called the HO helpline, I have called so many times that they remember my name, my case id, my first escalation, where i am calling from and at what time my SP appointment took place. LOL!

It will take 5 working days from my escalation date(14th) to get a response, So tomorrow, after my call, The UKVI will escalate for the 2nd time and it will take further 5 working days to get an email and then for the 3rd time and so on. which means we are sure to get our visas by December next year!!! Happy advanced Christmas wishes for 2019.

PS: Anyone here applied for Tier 2 visa via SP and still waiting????

Regards pride88