Share your experience with Sopra Steria (UKVCAS)

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I am starting this thread so everyone can get help. Please share your biometric enrollment experience with other members so they can get guidance from here. I am going to share my experience below

I have booked my biometric enrollment appointment online using the link provided by Home office at the end of my EU-settlement scheme application. I have booked at HAMMERSMITH station by paying 60GBP. On arrival, I have been informed I have booked for BRP replacement, not for Biometric enrolment and they've advised me to call on their premium helpline number after numerous calls and sharing my details with resolution centre I have been informed they had a misunderstanding. I am still struggling to book another appointment but they hang up after the first 2 minutes of the call.

I urge every member to share their experience so a lot of other applicants can avoid the hassle and save their time plus money.