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Their SLA is within 8 weeks..some people do get their approval letters earlier.. it took around 5 weeks including the busy Xmas period so you should get it soon. If your application wasn't submitted you would have got a reminder email from the home office to submit documentations via SopraHamza141 wrote: ↑Tue Feb 12, 2019 10:26 pmHello everyone
I hope you are all well.
I was granted FLRM Back in November 2018 and in January 2019 I lost my Walter with BRP spouse visa (limited leave to remain) and I have applied for a replacement (BRP RC).
I used this new service of uk visa and citizenship service via Sopra Steria.
I applied for BRP RC via Gov.uk which took a replacement fee of £50 something and then asked me to book and appointment with Sopra Steria for biometrics and submission of any documented eveidence. I had to pay £70 or something like that to Sopra Steria too.
On 17 January I went to Library in Hertfordshire and had my biometrics taken and home office only asked for a proof of address with picture on, in order to process the request. which I provided by giving my driving license. Sopra Steria scanned it and uploaded it.
My question is that it has been almost 4 weeks and I haven’t heard anything back from home office. I know the processing time is 8 weeks but I am worried as my experience at library wasn’t very pleasant. The appointed person by Sopra Steria was busy on his phone all this time talking to someone in a foreign language and he didn’t even acknowledged me there. The library volunteer who was about over 70 years old, with very limited computer literacy had to complete that application with me. I don’t blame library staff as they don’t get paid for it and they did best to help me out.
The library staff confirmed, that it’s her very first time on this online portal. Sadly there was no one to train her. So me and her navigated through that portal to submit that application.
I am anxious if the application was processed or not. As the volunteer in library said upon completion that it says that the applicant should get an email and I haven’t recieved any email from home office or Sopra Steria.
I tried calling Sopra Steria helpline who refuesed to conifrm anything and said I should talk to home office.
I also called home office and the person on phone said that we do not have any access to applications on here and I should wait for 8 weeks to find out what’s going on.
I have a holiday booked to attend wedding in family and I am worried that what If the application hasn’t even been submitted. Last time when I applied for FLR-M the home office lost my all original documents. Our passports , marriage certificates , birth certificates ,tenancy agreement etc
I was also turned down an employment offer after a successful interview as the employer said that they could have checked my work right if I didn’t have BRP. But without passport and BRP they won’t risk it. They couldn’t hold the vacancy to wait for my passport renewal.
I am just so worried and anxious at the moment. As I have got my passports and other documents renewed but if BRP isn’t replaced on time. I would miss wedding in my family.
Please help if anyone have had similar experience or have used sopra Steria for BRP RC. Or know how long it may take or anyone to contact to get immidate update.
Your help will be much apoericiated.
Hamza
Did you not get the option to download the biometric letter at the end of the online process??shivuk wrote: ↑Wed Apr 10, 2019 6:14 pmI made online applications to renew my children BRP(RC) ILR's more than 8 weeks ago and sent all the documents by post. We are still waiting for the Biometric enrolment letters.
I emailed the homeoffice and got a confirmation of the receipt of the documents and waiting for them to get back to us regarding BRP enrolment letters.
Hi Shivuk,shivuk wrote: ↑Wed Apr 10, 2019 6:14 pmI made online applications to renew my children BRP(RC) ILR's more than 8 weeks ago and sent all the documents by post. We are still waiting for the Biometric enrolment letters.
I emailed the homeoffice and got a confirmation of the receipt of the documents and waiting for them to get back to us regarding BRP enrolment letters.
Many thanks shivuk for the update.shivuk wrote: ↑Thu Apr 11, 2019 9:54 amI called the home office customerservice and they asked me to send email to:
AppointmentExceptions@homeoffice.gsi.gov.uk
Please use this email and send information about your application including Royal mail tracking number.
I made a call this morning and was told that it could take 6 - 8 weeks to receive the BRP enrolment letters!!!
I will let you know if I get any update
Hi shivuk,
Hi shivuk,fwu811 wrote: ↑Wed Apr 17, 2019 9:41 amHi shivuk,
Following your advice I sent an email to them and then got a reply saying the letter was posted yesterday, so figure crossed.
It has already been 8 weeks since I posted my documents, and I don't know how long we will have to wait for the BRP once the enrollment is done.
Hi shivuk,shivuk wrote: ↑Wed May 22, 2019 3:45 pmHi fwwu811,
Happy to hear that you received the BRP.
We have received all three BRPs deliverd this morning. But we received the passport and documents of my son only and are waiting for the passports and documents of other two children. Hope they will come soon.
Hi shivuk,
There should be an email address where you can let them know if you haven't received your BRP card. Otherwise report it here https://www.gov.uk/biometric-residence- ... ot-arrivedGhaida wrote: ↑Wed Aug 28, 2019 6:41 pmRecently I've lost my BRP card (tier 4 student) and I did my application in the UK, here is my timeline
2-08-2019 Saturday: Application on gov.uk
3-08-2019 Sunday: Bio-metrics Appointment (Premium Lounge)
waiting: Letter from Home Office stating that the replacement card would arrive within 7 days
waiting: BRP RC card received
since I've done the biometric appointment I did not receive anything from the home office
I suppose to have an appointment at VFS global tmw but unfortunately I cant submit the application without the BRP
Also, I've an imp trip to my home country on 19th of sep and I don't know if i can go without the BRP? I have a pic of the old one !
Brp has been recived today good luck to allJin022 wrote: ↑Thu Sep 05, 2019 12:35 pmHi all i applied on 27august and then done biometrics on 29 august and now i recived decsion letter that they will send me brp in 10 working days decsion letter was dated 2 september so they took like 5 days on my application i had leave to remain and i lost it hopefully i recive it soon now
Ghaida, any updates? We’re waiting for my husbands replacement BRP on the same timeline as you, but his flight is the 13thGhaida wrote: ↑Wed Aug 28, 2019 6:41 pmRecently I've lost my BRP card (tier 4 student) and I did my application in the UK, here is my timeline
2-08-2019 Saturday: Application on gov.uk
3-08-2019 Sunday: Bio-metrics Appointment (Premium Lounge)
waiting: Letter from Home Office stating that the replacement card would arrive within 7 days
waiting: BRP RC card received
since I've done the biometric appointment I did not receive anything from the home office
I suppose to have an appointment at VFS global tmw but unfortunately I cant submit the application without the BRP
Also, I've an imp trip to my home country on 19th of sep and I don't know if i can go without the BRP? I have a pic of the old one !