Biometric Letter gives Invalid Barcode error at Post Office

kyborg99 · Post by **kyborg99** » Wed Mar 28, 2012 4:53 pm

What is stopping you to book one then?
Or are you already booked?

timesofindia · Post by **timesofindia** » Thu Mar 29, 2012 7:30 am

I am booked 27 april @ liverpool.. and I am checking every few hours for open slot...

as sooon as i find one.. will book for that.. fingers crossed

timesofindia · Post by **timesofindia** » Thu Mar 29, 2012 9:29 am

Right since yesterday I cant even see if what other dates appointments are open..

I get screen with error.
----------
Sorry, an error has occurred while processing your request.

We can not complete your appointment booking. This is due to a technical problem. Please try again later.

kyborg99 · Post by **kyborg99** » Thu Mar 29, 2012 10:14 am

WTH...might be a temporary server problem ... try again today

I even emeiled appointmentexceptions@homeoffice ID - sent several reminders as well - No Response.

gprao2010 · Post by **gprao2010** » Thu Mar 29, 2012 10:49 am

@timesofindia, How did your "We do not have a record for the case ID..." error got resolved?

kyborg99 · Post by **kyborg99** » Thu Mar 29, 2012 10:55 am

We noticed that if you try to only book in one of the applicants ... like only the Main or only the dependent ... then this error comes up

If you book all the applicants in -like choose 2 dependents (or whtever right number of dependents u have) n then try n book a slot - No Error comes up

Give it a Go.

timesofindia · Post by **timesofindia** » Thu Mar 29, 2012 10:59 am

1. I applied with 1 main + 2 dependents
2. In my case biometric is done for wife and son but not for me..
3. Now if I try to book online Biomteirc for 1 applicant only, I get that error "We do not have a record for the case ID..."
4. If I try to book for all 3 I do not get the error BUT this way I dont see any latest slots, you only see slots far ahead in the future..

So I have booked the one end of april (even though I know there are slots next week for single applicants..) the whole online booking is not working properly..

gprao2010 · Post by **gprao2010** » Thu Mar 29, 2012 11:21 am

Thanks kyborg99 and timesofindia for the info.

kyborg99 · Post by **kyborg99** » Thu Mar 29, 2012 1:46 pm

I recieved email from UKBA ... they explain teh problem - but NO SOLUTION - do not know what to do now

Thank you for your enquiry.

The UK Border Agency is aware of an error with a small number of barcodes on enrolments letters and is working to resolve this problem as a matter of urgency. We are sorry for any inconvenience this has caused.

Once your barcode has failed to scan at a Post Office you can not enrol your biometrics at a Post Office. Unfortunately when a Barcode fails, it will fail consistently even when a new letter is issued

We are currently looking into how this issue can be resolved and will be in touch with you shortly with the way forward. As the main applicant has been able to enrol at the Post Office, the dependants are unable to book an appointment using the on-line service and this is why you are receiving the message when trying to book an appointment.

Thank you
Appointment Exceptions

timesofindia · Post by **timesofindia** » Thu Mar 29, 2012 3:39 pm

What kind of reply is that ???????????????
So what if they take 6 months to resolve this issue..
In my opinion, you should write a letter to your caseworker at UKBA and keep them informed of the issue that you are not able to book the appointment..

I am planning to do that as well.

Try to book an appointment using you + dependents using main applicant's case id).. see if that works.

Its very unfortunate that they have left it to applicants to figure out the methods to book appointments by trail and error rather than giving a clear defined process..

Probably they want people to spend extra money and do PEO applications.. $$ krrrrrrchingggg

kyborg99 · Post by **kyborg99** » Thu Mar 29, 2012 4:29 pm

How do I find who my caseworker is please?

And when we go to PEO - do they charge as well? I did not know that.

timesofindia · Post by **timesofindia** » Thu Mar 29, 2012 4:37 pm

No they do not charge for biometric at PEO.. i meant doing the full application at PEO..

Hearing such experiences.. I am sure some people will think of applying directly at PEO by paying extra money than waiting for 3months to get extension...

I do not know my case worker but I was planning to send letter to UKBA general contact address and ask them to direct it to my case worker based on my HO reference number saying that because of system issue I cannot do my biometric and not because I do not want to...

Just so that caseworker does not refuse/reject my application as invalid... You never know...

kyborg99 · Post by **kyborg99** » Thu Mar 29, 2012 5:40 pm

u r right ... I ll do the same. Thanks

timesofindia · Post by **timesofindia** » Thu Mar 29, 2012 6:14 pm

Apply online service in the UK will be unavailable on 29 March 2012

29 March 2012
Our 'Apply online' service for applicants in the UK will be unavailable between 19:00 on Thursday 29 March and 05:50 on Friday 30 March 2012 while we carry out essential maintenance.

During this time, applicants in the UK will not be able to submit applications, book appointments or pay for their applications online, or use our 'application form finder' tool.

'Apply online' in the UK is the only service that will be affected. Applicants outside the UK will still be able to apply online using our Visa4UK service.

We apologise for any inconvenience this may cause you

http://www.ukba.homeoffice.gov.uk/sitec ... ne-unavail

Looks like they are fixing something..

kyborg99 · Post by **kyborg99** » Thu Mar 29, 2012 9:33 pm

I was just thinking that since I have Do Acted upon their letter by booking Cardiff on 4th May ... and hopefuly you will be doing the same by bookig one tomorow ... Do we still write to the Home office?

kyborg99 · Post by **kyborg99** » Fri Mar 30, 2012 3:02 pm

Futher Response...
-----------------------
Thank you for your email.

We are aware your wife is unable to provide her biometrics at the moment because the barcode on her biometric letter is faulty.

We are hoping to resolve this issue shortly and we will be writing to you next week with a solution. Please be assured your application will not be affected and your records have been noted that the 15 day time limit will be exceeded due to these problems.

We apologise for any inconvenience this delay may cause.

Kind regards
Appointment Exceptions

timesofindia · Post by **timesofindia** » Fri Mar 30, 2012 6:42 pm

kyborg99 wrote:I was just thinking that since I have Do Acted upon their letter by booking Cardiff on 4th May ... and hopefuly you will be doing the same by bookig one tomorow ... Do we still write to the Home office?

yeah you are probably right...
I assume that UKBA and caseworkers are aware of the problems.. good to see tha AppointmentExceptions have informed the caseworker that the issue is because of their problem..

timesofindia · Post by **timesofindia** » Wed Apr 11, 2012 6:46 am

So some news from my side... forgot to update on the forum as couldnt find the thread..

I got email from UKBA on last thursday that I should book appointment by calling 0870.. number.
i told them I had future dated appointment for all 3 what should I do.. and they emailed saying call 0870 and ask them to cancel it.. and book new one only for you...
i called on last thursday and was able to get appointment at Sheffield yday @ 10-APR.

So I have now done my biometrics.. and now waiting... again..

kyborg99 · Post by **kyborg99** » Wed Apr 11, 2012 5:19 pm

Great!
Even I got the email today and have boked an appointment for me wife ...

- But I have not got a SMS to cnfirm it yet - Do they send you a confirmation in Writing or SMS?

- I believe thay will only alow my wife to go in there and my son n me will have to wait outside?

Regards

timesofindia · Post by **timesofindia** » Wed Apr 11, 2012 5:39 pm

I did not get any SMS so dont worry just turn up.
My biometric recording literary took 3-5 minutes
I got in and they gave me the token and immediatelly my number was called for biometrics.

It shouldnt take long.

All the best

timesofindia · Post by **timesofindia** » Thu Apr 12, 2012 8:22 am

http://www.parliament.uk/deposits/depos ... 2-0337.pdf

interesting read..

kyborg99 · Post by **kyborg99** » Wed Apr 18, 2012 10:41 pm

My wife also submitted her BM at Croydon yesterday ... only diff being we reached there at 12:30 for 1 o Clock appntmnt and came out at 4:30 ... yes 4 hours waiting just for BM and that too which was coz of their system problem.

To eb fair to them ... at 3:15 their Fire alarm went off and we were to evacuate the bldng for about 30-40 minutes.

timesofindia · Post by **timesofindia** » Wed Apr 18, 2012 11:45 pm

Honestly !!!!... what a joke ...
There seems to be lot of IT systems problems at Croydon...

kyborg99 · Post by **kyborg99** » Mon Apr 23, 2012 11:10 am

http://www.ukba.homeoffice.gov.uk/visas ... tingtimes/

Did you guys Notice that the date 13th March have not moevd in the last 7-10 days.

An agent at Croydon was telling me that Home Office is in a mess right now.

timesofindia · Post by **timesofindia** » Mon Apr 23, 2012 11:14 am

Not surprised..

http://www.bbc.co.uk/news/uk-politics-17668569

http://ukba.homeoffice.gov.uk/siteconte ... ppointment

Message says -----------------------------

Biometric enrolment appointments cancelled 23 April 2012

23 April 2012

Our biometric enrolment services at our public enquiry offices and our 'Apply online' system will be unavailable on 23 April 2012 because of technical problems.
Biometric enrolment appointments 23 April

All biometric enrolment (providing your fingerprints and facial image) appointments will be cancelled on 23 April. If you have an appointment booked for today you will need to either re-book your appointment or make a postal application.
'Apply online' system

If you cannot book an appointment online, please do not phone us to report this problem. We advise you to wait and try to use the service again later.

We are working to solve the technical problem as quickly as possible, and will make an announcement on this website when the service is working normally again.

'Apply online' in the UK is the only service that is affected. Applicants outside the UK can still apply online using our Visa4UK service.

Please monitor this website for further information.

We apologise for any inconvenience this may cause you.

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Biometric Letter gives Invalid Barcode error at Post Office