Fee debited 5 weeks ago, but no acknowledgement?
Posted: Fri Mar 28, 2014 8:20 pm
I've applied using NCS on 14th Feb, and my bank statement shows the fee has been taken on 21st Feb. As I still haven't had a letter of acknowledgment I started to get a bit nervous. Looking at the timelines on this forum they normally post the letter on the same day as taking fees, if not earlier?
As I didn't get a response to my email querying this within the alleged service level of 5 days I phoned them today and have been told, whilst my application is in the system, it hasn't been allocated a case worker yet. Is this normal? How could they take the money if noone has been assigned it yet? Without an acknowledgement I obviously don't have a reference number either, which doesn't make chasing it easier.
As I didn't get a response to my email querying this within the alleged service level of 5 days I phoned them today and have been told, whilst my application is in the system, it hasn't been allocated a case worker yet. Is this normal? How could they take the money if noone has been assigned it yet? Without an acknowledgement I obviously don't have a reference number either, which doesn't make chasing it easier.