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Really delayed UK passport

Posted: Fri Jul 18, 2014 9:02 am
by skeniver
Hi,

I thought I would post about my experience here too:

Passport for: Adult
Application Type: First time (naturalised citizen)
Method of application: PO Check and Send
Date of application: 13/05/2014
SMS received: PENDING
Date of receipt of interview letter: PENDING
Date of return of documents: PENDING
Date of Passport Appointment: PENDING
Date of Passport Printing SMS received: PENDING
Date of Passport Receipt: PENDING

I've been dealing with the advice line for over two weeks now and had no call back from the passport office dealing with the application (Peterborough). Apparently the address was incorrect, so they say that the letter may have been sent to the wrong house in the road. However, I still can't find out any information on what is happening with my request.

I've got the opportunity to travel for work in a months time, but my RSA passport is obviously also held up in the process.

Does anyone have any advice on how I could either find out what is going on or get my old passport back so that I can travel? I'm reaching the end of my tether on what to do about this...

Re: Really delayed UK passport

Posted: Fri Jul 18, 2014 9:31 am
by Casa
Did you send the application recorded or registered post? If so, you should be able to trace delivery.

Re: Really delayed UK passport

Posted: Fri Jul 18, 2014 9:31 am
by Casa
Did you send the application recorded or registered post? If so, you should be able to trace delivery.

Re: Really delayed UK passport

Posted: Fri Jul 18, 2014 1:43 pm
by skeniver
Hi,

I used the Post Office check and send. And I know it's arrived, but nothing more than that

Re: Really delayed UK passport

Posted: Fri Jul 18, 2014 3:16 pm
by lynxukauq
Have you tried calling Peterborough Passport Office directly on 0845 601 5549 about your application? Also try getting your MP involved