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Please may I ask one more thing.zimba wrote: ↑Fri May 23, 2025 2:54 amYour understanding is correct. Many have received their ILR the same exact way. If you want to include a cover letter then it is up to you. Note that UKVI knows the rules and all the caseworkers are required to follow the rules. In some rare circumstance, errors may happen which will be rectified by the UKVI.
I am not familiar with the case you described, however the response form the UKVI suggests the applicant probably applied for ILR using an incorrect form/route (as they suggested the applicant to apply under an 'appropriate route')