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Annieak,annieak wrote:thisi so unfair how can june applicants even be considered when the previous ones have not even been acknoledged yet.
Hi Meche83. To try to sort out what is going on, do you mind going through a short checklist? Perhaps we can sort out why your request for return of documents is failing.Meche83 wrote: My wife has also request for her passport but Ukba keep on sending her this Spammy Spammer.
After I received the message below, my wife called eight days later to follow-up. They asked her quite a few security questions and then told her that her requested documents were dispatched and gave her a Royal Post Office tracking number. I'd give it about a week and follow-up with a phone call. Tell them that you requested and waited on previous occasions, but have not received your documents. So you are just checking to ensure the request is accepted.Meche83 wrote:Hey backagain, Many thanks for ur guild line, I did as you said and i received Automatic reply from Rod Inbox, I am hoping their will acknowledged my request this time around.
Hi Heather,hetcollie wrote:If there is any advice about what may help - please let me know. We have asked for my partners passport back as he needed to travel for work, and I am considering asking for the rest of my documents at around the 6 month mark.
Hi Heather,hetcollie wrote:If there is any advice about what may help - please let me know. We have asked for my partners passport back as he needed to travel for work, and I am considering asking for the rest of my documents at around the 6 month mark.
(Sorry for the two recent blank posts. For some reason the forum didn't post the content. Weird)hetcollie wrote:If there is any advice about what may help - please let me know. We have asked for my partners passport back as he needed to travel for work, and I am considering asking for the rest of my documents at around the 6 month mark.
2222 wrote:Updates:
FLR M applied on: 27th February 2012
Payment out of the bank: 29th February 2012
Acknowledgement letter: I didn't get one!!
Biometric letter received on: 16th March 2012
Biometric completed on: 28th March 2012
Requested my partner’s passport: 10/10/2012
Partner’s passport received: 17/10/2012
More documents requested by UKBA: 22/10/2012
The requested documents sent to UKBA: 26/10/2012
Document return: still waiting!
Biometric card: still waiting!
Any February applicants are still waiting?
Sorry hetcollie, I may have given you the wrong link. Here is the report I meant to reference and the applicable excerpt:hetcollie wrote:Thanks for sharing the select committee documents. I have had a quick look through them - but it seems to me that the inquiry is about Asylum cases and the 'immigration refusal pool' (i.e. those who have been refused their visa but illegally staying in the country). It looks to me like the agency bought in is to clear these cases, not to clear the backlog in visa processing - but do let me know if I'm reading this incorrectly.
backagain wrote:Sorry hetcollie, I may have given you the wrong link. Here is the report I meant to reference and the applicable excerpt:hetcollie wrote:Thanks for sharing the select committee documents. I have had a quick look through them - but it seems to me that the inquiry is about Asylum cases and the 'immigration refusal pool' (i.e. those who have been refused their visa but illegally staying in the country). It looks to me like the agency bought in is to clear these cases, not to clear the backlog in visa processing - but do let me know if I'm reading this incorrectly.
http://www.publications.parliament.uk/p ... c60301.htm
Q92 Dr Huppert: I think six months is very poor service indeed for something that can be done in 24 hours. I have, for example, constituents who came to see me recently who applied for a spousal visa, having previously got a fiancé visa. They applied in March. They were told not to contact UKBA for six months. They waited patiently for the six months. UKBA then got in touch and said, "Yes, sorry, there is a delay. We will try to let you know at some point," which seems somewhat unreasonable, particularly given they had presumably already been through the checks. I have had other stories when I have taken up cases that suggest that what is happening is that the envelopes with the applications in are not even being opened for the first month or two months. Nobody is even having a look or starting to look at the biometric processes. Why is it sitting there? I was told there was a private contractor who was just massively behind. Why is it taking months and months to even start the process?
Rob Whiteman: I would say for a postal application the fee of, say, £990 compared to the premium service of nearly £1,400-£1,377-means that if there are cases where people feel that they need the application much more quickly than the postal service and the service standard that we state of doing them in six months, they have the opportunity to achieve a premium service. The service standard that we state is six months. The reason that it is difficult to bring down a service standard for all cases is that in some cases we will have to carry out extensive investigations. We will have to carry out checks. We will need information from post and other parts of the business. Therefore, we say a settlement application takes six months if delivered by post.
Q93 Dr Huppert: Mr Whiteman, I think we all understand there will be some cases that are more complicated. You do not manage to do all of the in-person ones within 24 hours. You do not manage to do all the postal ones within six months. I have had a written question answered that confirms that just now. But why are the bulk of them taking so long? The bulk of them do not require such detailed investigation. The bulk of them could be processed very quickly. I think people reasonably expect that there is what is seen as an emergency 24-hour-type service, but I think people would not expect the alternative to be a six-month delay.
Rob Whiteman: Yes. The point I hope I have made consistently to the Committee is that in my first year here I think the job has been to stabilise performance. There are parts of the agency where we have had particular backlogs-for example, the questions that I was asked earlier about the controlled archive. I think what we now see across all our products-the visa service, settlement applications, the controlled archive, enforcement activity-is that we have stabilised performance on each, so that we are holding the line and/or improving. To answer your point, I do not think we will make big, serious inroads into reducing the time taken to do work without some other actions as well. Some of the issues that I have set out to the Committee about the need to improve our organisation, our processes, improve our IT, improve the quality of leadership, change the nature of the organisation in order that we break down silos, these are things that we are doing a lot of work on at the moment that I believe will yield results in the years ahead but not immediately. The job has been to stabilise performance.
Q94 Dr Huppert: We would welcome all of those changes and improvements, and I hope they happen quickly. If you have now finished the stabilisation process over that year, do you think the next time you come and see us there will be a marked improvement? Will it take a year? What is your estimation of when we should expect to see significant improvements you have delivered?
Rob Whiteman: I would like to see the stabilisation process at an end by the end of this calendar year. It is not there yet. In answer to questions earlier, we have yet to close the controlled archive. We have created a new board. I sent a copy to the Committee of the new organogram. We have created some new commands for areas of activity where we think we need more resource for them, and we have not had specialist commands looking at those.
I am in a similar situation like yours, while it hasnt taken that long, it still is roughly 4 months since we applied. I am considering booking an 'on the day appointment' withdrawing my application and submiting a fresh application through the premium service. As a result the whole process could cost us in the range of 2k...annieak wrote:HI,hetcollie wrote:Thanks for sharing the select committee documents. I have had a quick look through them - but it seems to me that the inquiry is about Asylum cases and the 'immigration refusal pool' (i.e. those who have been refused their visa but illegally staying in the country). It looks to me like the agency bought in is to clear these cases, not to clear the backlog in visa processing - but do let me know if I'm reading this incorrectly.
This was an interesting read, all excuses, not really changing anything for all of us stuck in this situation.
This is driving crazy not knowing, I am still working and am 8 months pregnant and ukba state our situation does not qualify for compassionate circumstances.
To make it worse we waited 18 months to be granted a Certificate of Approval it is just ridiculous.
How do these people sleep at night.
i am not 100% sure but I have read on this forum before where it can even take a month for the one day premium service, wouldn't waste your money if i am honest. they are just not reliable just fingers crossed for everyone.TnT-FreaK wrote:I am in a similar situation like yours, while it hasnt taken that long, it still is roughly 4 months since we applied. I am considering booking an 'on the day appointment' withdrawing my application and submiting a fresh application through the premium service. As a result the whole process could cost us in the range of 2k...annieak wrote:HI,hetcollie wrote:Thanks for sharing the select committee documents. I have had a quick look through them - but it seems to me that the inquiry is about Asylum cases and the 'immigration refusal pool' (i.e. those who have been refused their visa but illegally staying in the country). It looks to me like the agency bought in is to clear these cases, not to clear the backlog in visa processing - but do let me know if I'm reading this incorrectly.
This was an interesting read, all excuses, not really changing anything for all of us stuck in this situation.
This is driving crazy not knowing, I am still working and am 8 months pregnant and ukba state our situation does not qualify for compassionate circumstances.
To make it worse we waited 18 months to be granted a Certificate of Approval it is just ridiculous.
How do these people sleep at night.
For anyone reading this forum, I would highly recommend NOT to use the postal service route and get those in person appointments.
backagain wrote:Sorry hetcollie, I may have given you the wrong link. Here is the report I meant to reference and the applicable excerpt:hetcollie wrote:Thanks for sharing the select committee documents. I have had a quick look through them - but it seems to me that the inquiry is about Asylum cases and the 'immigration refusal pool' (i.e. those who have been refused their visa but illegally staying in the country). It looks to me like the agency bought in is to clear these cases, not to clear the backlog in visa processing - but do let me know if I'm reading this incorrectly.
http://www.publications.parliament.uk/p ... c60301.htm
Q92 Dr Huppert: I think six months is very poor service indeed for something that can be done in 24 hours. I have, for example, constituents who came to see me recently who applied for a spousal visa, having previously got a fiancé visa. They applied in March. They were told not to contact UKBA for six months. They waited patiently for the six months. UKBA then got in touch and said, "Yes, sorry, there is a delay. We will try to let you know at some point," which seems somewhat unreasonable, particularly given they had presumably already been through the checks. I have had other stories when I have taken up cases that suggest that what is happening is that the envelopes with the applications in are not even being opened for the first month or two months. Nobody is even having a look or starting to look at the biometric processes. Why is it sitting there? I was told there was a private contractor who was just massively behind. Why is it taking months and months to even start the process?
Hi everyone,backagain wrote:hetcollie wrote:Thanks for sharing the select committee documents. I have had a quick look through them - but it seems to me that the inquiry is about Asylum cases and the 'immigration refusal pool' (i.e. those who have been refused their visa but illegally staying in the country). It looks to me like the agency bought in is to clear these cases, not to clear the backlog in visa processing - but do let me know if I'm reading this incorrectly.
Meche83, What do you mean filled it manually? Was it hand-written and then scanned and sent?Meche83 wrote:Please has anybody experience this from ukba, my Wife filled manually return of document to ukba, first she was told that the file can not be open, she rescan it and now it is a different story.
Below are ukba respond
Thank you for your request for Return of Documents.
Unfortunately, we are unable to complete your request at this moment, for the reason stated below.
You have not submitted the online return of documents form with your email. The form should be completed on-line and not manually.
please do anybody know how to complete the form on-line? any assistance will be highly appreciated.
