ILR SETM Technical issue with biometrics

[Ahsaan20]

Ahsaan20 »Wed Nov 10, 2021 9:23 pm

Hi,
I applied using super priority service on the 1st November and they sent me an email on the 2nd saying there is a technical issue with my biometrics and this has been sent to the relevant department for investigation, decision will be made as soon as they get outcome of this investigation. Since I have paid super priorty service, they haven't told me whether my application will be concluded in standard time i.e 6 months and if they need my biometrics again.
Also, would they refund the amount I paid to fast track my application since it hasn't been decided within the specified time frame bearing in mind that the technical issue hasn't been caused due to applicants error.
Please can I ask expert board members to advice as to what should be my next course of action.
Thank you

[zimba]

Ahsaan20 »Wed Nov 10, 2021 9:23 pm

Hi,
I applied using super priority service on the 1st November and they sent me an email on the 2nd saying there is a technical issue with my biometrics and this has been sent to the relevant department for investigation, decision will be made as soon as they get outcome of this investigation. Since I have paid super priorty service, they haven't told me whether my application will be concluded in standard time i.e 6 months and if they need my biometrics again.
Also, would they refund the amount I paid to fast track my application since it hasn't been decided within the specified time frame bearing in mind that the technical issue hasn't been caused due to applicants error.
Please can I ask expert board members to advice as to what should be my next course of action.
Thank you

This means they cannot make a super-priority decision. If they communicate this to you, you do NOT get a refund. UKVI may refund your fees if this was just a technical error. Wait to hear back