johnhkg wrote: ↑Wed Jan 02, 2019 5:14 pm
skyscraper101 wrote: ↑Wed Jan 02, 2019 10:05 am
We made our application back at the beginning of December, uploaded scanned docs to the Sopra Steria UKVCAS site, and registered Biometrics in Croydon (with some additional docs they scanned there) on 20th December.
It's now Jan 2 and the Sopra Steria / UKVCA Site is still open to log into, and lets us send additional scaned docs. Does anyone have any idea how long this remains open for once they've enrolled biometrics? Does it automatically progress with a case number at any point? We were given no indication once we left the facility in Croydon what happens next, and how long it takes to proceed with a case number.
This is typical of the problems being identified with the new UKVCAS system. There are glitches. Firstly UKVCAS do not provide any proof that you process with them has been successfully completed. Secondly they are supposed to transmit all documentation to UKVI that same day, but as you say, your account with them appears to still be active. Personally I'm not willing to input anything there just in case.
It will take time to improve their service.
Thanks. I've written to them via the website to find out what happens next. They will apparently get back in 5-10 days
- still better than paying £2.50 per minute on the phone I guess.