raij wrote: ↑Mon Dec 07, 2020 5:42 am
LNDwaiting wrote: ↑Mon Dec 07, 2020 2:16 am
I was approved in March 2020 and still waiting for an invitation letter from HO.
I have called 0300 790 6268 and no positive reply. They told me a couple of times that they will escalate, but nothing happened.
Have emailed on all the email addresses found on this forum, but no reply.
Have sent a complaint and they didnt reply within 20 days. So, I wrote another complain after 20 days.
Emailed MP, She never replied. Wrote to Minister for Future Borders and Immigration and his office replied immediately saying it has been forward to the relevant office. It was 10 days ago.
Does anyone have any positive outcome after they sent an email to UKVI and complaint?
I really dont know what shall I do next. I think we all who are approved before August should come together and write to Home Secretary. I said August because every time I call HO, they said all the approvals until August should have received the letter by Nov end.
Thanks
My Mp only done something after a cc him into the email i sent to labour leader, I like the idea of writing a joint letter. I am so sorry that you having to wait this long, i dont think anyone realized just how much bureaucracy is affecting lives/ mental health of people caught in it
As my wait time for the citizenship paperwork is approaching 9 months, I've done some research.
For the escalation, call 03001232253, options 1-2-2-2, explain you've been waiting from March and be prepared to give your case details. For me they escalated on the spot, I received an automatic email. But it seems so far neither myself nor raij got a meaningful response.
Some people say it's more effective if you write the Home Office a letter (their address is on the approval letter). I haven't tried this yet, but probably will as at this point I'm trying any option..
You can also try submitting a SAR request to the HO to get all the information about your application. Their service standard is 30 days, but I read online they often don't respond at all. I understand though they are obliged to provide this information by law.
You can submit a complaint and a complaint about a complaint on the HO website (for example, in the first complaint response the HO told me to wait 12 weeks, still nothing arrived, so I feel like I can submit a complaint they didn't deliver on what they promised in the first complaint). If after 2 complaints the issue is not resolved, the HO suggests to complain to the Ombudsman. I read here
https://www.ombudsman.org.uk/news-and-b ... rt-reveals that the Ombudsman upholds 3 out of 4 complaints about the Home Office. I'm wondering if anyone on this forum has any experience with the Ombudsman and whether it's worth pursuing that route?
Apparently you need your MP signature to complain to the Ombudsman though, so probably best trying to reach out to your MP again, maybe call their office if they don't respond to emails?
Lastly, I asked a lawyer opinion on what can be done in this situation. They said chasing the HO a lot and theoretically it is possible to threaten them with a judicial review if they don't respond, but they think going via the MP is the best route. Again, it's just one opinion, I'm not an expert in this field, I've just also been struggling with this endless wait.
Let us know if you come up with other options.
HO are so random
