beedle123 wrote: ↑
Tue Dec 11, 2018 11:40 am
Just posting my experience with the 'new' process for naturalisation applications.
a) I duly completed the required online application on the Home Office website.
b) Once I submitted the application, I was directed to UKVCAS website to create a login and password for submitting my documents and booking a biometrics appointment.
c) I created my credentials on the UKVCAS website and uploaded all scanned copies of my supporting documents and chose a date for my appointment at my preferred location (normal service, not premium).
d) I went to the service centre where I had to submit biometrics at an automatic machine (I was impressed).
e) The lady at the counter verified that my biometrics were taken correctly by the machine as well as asked me if I would like to submit any more supporting documents and then let me go.
Before all this, I had initially booked an appointment at another centre, however UKVCAS called me to say that their new biometrics system was down, hence I should cancel my appointment. I did so immediately and booked a new one - above account is related to that.
However, I had to pay again and UKVCAS have not yet refunded me for the first appointment even though they said that I would get the money back in 10 working days which are long gone now.
Very expensive to call them as well because the call charges are GBP 2.50 per minute - so I have lodged a complaint on their website.
If I do not get a response or refund in 5 days, I will have no alternative but to tweet and write to the Home Office itself as it is their subcontractor who is handling this process.