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Experiences using new UKVCAS for naturalisation/citizenship applications

A section for posts relating to applications for Naturalisation or Registration as a British Citizen. Naturalisation

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seychellian
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Re: Experiences using new UKVCAS for naturalisation/citizenship applications

Post by seychellian » Fri Mar 22, 2019 8:53 pm

kassa wrote:
Fri Mar 22, 2019 8:59 am
There is a confirmation letter. I went for my appointment in Croydon on the 16/03/2019. On Monday 18/03/2019. I received the following email:
"Dear MR XYX,
Case ID: xxxxxx
Thank you for your application to the Home Office. Your application has been received and is being considered.
It may take up to six months to make a decision on your case. If we are unable to process your application within six months we will tell you as soon as possible.

.....
I received the same email the Monday after my online submission.... but BEFORE attending the UKVCAS appointment. So unfortunatly I don't think the email confirms anything about UKCVAS submitting the scans to the Home Office.

On my actual appointment (in Reading), it was a shambolic to say the least. The staff were very nice, but obviously struggling with the "technology". The two automated biometrics cubicles were broken, so everything was done at an overcrowded desk, where they have squeezed on a PC, fingerprint scanner, document scanner, passport/barcode scanner, DSLR camera, web-camera, and some other wand-like device. Any they have to use the webcam to video the capturing of the biometrics, which means repeatedly trying to align it with what they were capturing. Amazingly the appointment was on time, but I was very pleased I'd submitted all my documents online to save a lot of time!

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Re: Experiences using new UKVCAS for naturalisation/citizenship applications

Post by Nhr » Mon Mar 25, 2019 9:54 am

I submitted my documents on Saturday in Croydon. It wasn't busy. Only, please be careful with the navigator on your phone. It might give you the wrong direction. It took me some time to find the place, but it is ok if you are late for your appointment time because they don't really care.

The lady who was checking my documents was nice but not very good at her job. She was basically almost sleeping. She said that she just had her lunch and very sleepy!!! She asked me why I applauded blank pages of my passport on the system, which I didn't. I said that I didn't and worried they were not appearing in the system and then she said it was ok because she was looking at the wrong place. Then she was about the submit my application and she asked me if I applauded my BRP :shock: I said that I thought you already had checked it and she was oh, let me check it again !!! I didn't want to be nasty, but she really annoyed me. Hopefully, documents went properly.

I recommend you upload your documents by yourself if you can because some of the agents are not taking it seriously. Also, they do not have any chairs to sit down during the process. If you need to stay long because of scan, it could be tiring.


Any idea, how long it takes to get result?

Thanks

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Re: Experiences using new UKVCAS for naturalisation/citizenship applications

Post by CR001 » Mon Mar 25, 2019 9:57 am

Nhr wrote:
Mon Mar 25, 2019 9:54 am
I submitted my documents on Saturday in Croydon. It wasn't busy. Only, please be careful with the navigator on your phone. It might give you the wrong direction. It took me some time to find the place, but it is ok if you are late for your appointment time because they don't really care.

The lady who was checking my documents was nice but not very good at her job. She was basically almost sleeping. She said that she just had her lunch and very sleepy!!! She asked me why I applauded blank pages of my passport on the system, which I didn't. I said that I didn't and worried they were not appearing in the system and then she said it was ok because she was looking at the wrong place. Then she was about the submit my application and she asked me if I applauded my BRP :shock: I said that I thought you already had checked it and she was oh, let me check it again !!! I didn't want to be nasty, but she really annoyed me. Hopefully, documents went properly.

I recommend you upload your documents by yourself if you can because some of the agents are not taking it seriously. Also, they do not have any chairs to sit down during the process. If you need to stay long because of scan, it could be tiring.


Any idea, how long it takes to get result?


Thanks
Why not have a look at the monthly TIMELINE ONLY topics to get an idea :idea: :idea:

It can take anywhere from a few weeks up to 6 months, sometime even longer.
Char (CR001 not Casa)
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Please DO NOT send me a PM for immigration advice. I reserve the right to ignore the PM and not respond.

Nhr
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Re: Experiences using new UKVCAS for naturalisation/citizenship applications

Post by Nhr » Mon Mar 25, 2019 10:17 am

CR001 wrote:
Mon Mar 25, 2019 9:57 am
Nhr wrote:
Mon Mar 25, 2019 9:54 am
I submitted my documents on Saturday in Croydon. It wasn't busy. Only, please be careful with the navigator on your phone. It might give you the wrong direction. It took me some time to find the place, but it is ok if you are late for your appointment time because they don't really care.

The lady who was checking my documents was nice but not very good at her job. She was basically almost sleeping. She said that she just had her lunch and very sleepy!!! She asked me why I applauded blank pages of my passport on the system, which I didn't. I said that I didn't and worried they were not appearing in the system and then she said it was ok because she was looking at the wrong place. Then she was about the submit my application and she asked me if I applauded my BRP :shock: I said that I thought you already had checked it and she was oh, let me check it again !!! I didn't want to be nasty, but she really annoyed me. Hopefully, documents went properly.

I recommend you upload your documents by yourself if you can because some of the agents are not taking it seriously. Also, they do not have any chairs to sit down during the process. If you need to stay long because of scan, it could be tiring.


Any idea, how long it takes to get result?


Thanks
Why not have a look at the monthly TIMELINE ONLY topics to get an idea :idea: :idea:

It can take anywhere from a few weeks up to 6 months, sometime even longer.
I didn't know how to look at it. Thank you.

Tribulations28
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Re: Experiences using new UKVCAS for naturalisation/citizenship applications

Post by Tribulations28 » Mon Mar 25, 2019 10:18 am

Good Morning dear members and moderators.
I have been searching for the February and March 2019 timelines everywhere on the forum and it seems as if it has disappeared into thin air. Could someone post the links for the February and March timelines for naturalisation using the new online process please?
Your help will be highly appreciated.
Thank you.

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Re: Experiences using new UKVCAS for naturalisation/citizenship applications

Post by CR001 » Mon Mar 25, 2019 10:24 am

Tribulations28 wrote:
Mon Mar 25, 2019 10:18 am
Good Morning dear members and moderators.
I have been searching for the February and March 2019 timelines everywhere on the forum and it seems as if it has disappeared into thin air. Could someone post the links for the February and March timelines for naturalisation using the new online process please?
Your help will be highly appreciated.
Thank you.
Really, 'everywhere'???

Literally a few topics below this one for Feb and page 2 of the sub forum for March!! :idea:

british-citizenship/february-2019-natur ... 77243.html

british-citizenship/march-2019-naturali ... 75921.html
Char (CR001 not Casa)
In life you cannot press the Backspace button!!
Please DO NOT send me a PM for immigration advice. I reserve the right to ignore the PM and not respond.

Tribulations28
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Re: Experiences using new UKVCAS for naturalisation/citizenship applications

Post by Tribulations28 » Mon Mar 25, 2019 10:43 am

CR001 wrote:
Mon Mar 25, 2019 10:24 am
Tribulations28 wrote:
Mon Mar 25, 2019 10:18 am
Good Morning dear members and moderators.
I have been searching for the February and March 2019 timelines everywhere on the forum and it seems as if it has disappeared into thin air. Could someone post the links for the February and March timelines for naturalisation using the new online process please?
Your help will be highly appreciated.
Thank you.
Really, 'everywhere'???

Literally a few topics below this one for Feb and page 2 of the sub forum for March!! :idea:

british-citizenship/february-2019-natur ... 77243.html

british-citizenship/march-2019-naturali ... 75921.html
« Lol maybe everywhere was an exaggeration but I meant I couldn’t find a dedicated topic for the February timeline. Anyhow, thank you so much for your swift reply, reading it will help put my mind at ease.

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Re: Experiences using new UKVCAS for naturalisation/citizenship applications

Post by chawki26 » Thu Mar 28, 2019 1:21 pm

Hi everyone,
question for those who used UKVCAS services.
i made an application on the 31 january2018 at Croydon centre ukvcas.
since that time i didn't receive any email or mail confirming the submission of my application.
more strange is, im still able to log into UKvcas and UK.gov website, and there the option ( Book apointment)
on the websites, it's like i didn't attend an appointment to submit my doc and my biometric.
Please, would like to hear from you,
- how was your appointment?

- did you receive any email or mail to confirm the reception of the documents ?

- is it a website issue to still be able to click on (BOOK APPOINTMENT) on both websites or there is stg wrong with my application at the time of submitting it at UKVCAS Croydon, as the staff there didn't know what they are doing at all :twisted:

thank you

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Re: Experiences using new UKVCAS for naturalisation/citizenship applications

Post by chawki26 » Thu Mar 28, 2019 5:32 pm

seychellian wrote:
Fri Mar 22, 2019 8:53 pm
kassa wrote:
Fri Mar 22, 2019 8:59 am
There is a confirmation letter. I went for my appointment in Croydon on the 16/03/2019. On Monday 18/03/2019. I received the following email:
"Dear MR XYX,
Case ID: xxxxxx
Thank you for your application to the Home Office. Your application has been received and is being considered.
It may take up to six months to make a decision on your case. If we are unable to process your application within six months we will tell you as soon as possible.

.....
I received the same email the Monday after my online submission.... but BEFORE attending the UKVCAS appointment. So unfortunatly I don't think the email confirms anything about UKCVAS submitting the scans to the Home Office.

On my actual appointment (in Reading), it was a shambolic to say the least. The staff were very nice, but obviously struggling with the "technology". The two automated biometrics cubicles were broken, so everything was done at an overcrowded desk, where they have squeezed on a PC, fingerprint scanner, document scanner, passport/barcode scanner, DSLR camera, web-camera, and some other wand-like device. Any they have to use the webcam to video the capturing of the biometrics, which means repeatedly trying to align it with what they were capturing. Amazingly the appointment was on time, but I was very pleased I'd submitted all my documents online to save a lot of time!

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Re: Experiences using new UKVCAS for naturalisation/citizenship applications

Post by softy monster » Thu Mar 28, 2019 6:37 pm

chawki26 wrote:
Thu Mar 28, 2019 1:21 pm
Hi everyone,
question for those who used UKVCAS services.
i made an application on the 31 january2018 at Croydon centre ukvcas.
since that time i didn't receive any email or mail confirming the submission of my application.
more strange is, im still able to log into UKvcas and UK.gov website, and there the option ( Book apointment)
on the websites, it's like i didn't attend an appointment to submit my doc and my biometric.
Please, would like to hear from you,
- how was your appointment?

- did you receive any email or mail to confirm the reception of the documents ?

- is it a website issue to still be able to click on (BOOK APPOINTMENT) on both websites or there is stg wrong with my application at the time of submitting it at UKVCAS Croydon, as the staff there didn't know what they are doing at all :twisted:

thank you
I haven’t used them myself as I went through the NCS process, but I am sure anyone who’s been through could tell you more about it, or the moderators can give more informations! Best of luck
Non-EEA (McCarthy Transitional Arrangement case)
PR card rec/dated:28 April 17
British Citizen: Dec 17

olive99
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Re: Experiences using new UKVCAS for naturalisation/citizenship applications

Post by olive99 » Fri Mar 29, 2019 2:40 pm

Nhr wrote:
Mon Mar 25, 2019 9:54 am
I submitted my documents on Saturday in Croydon. It wasn't busy. Only, please be careful with the navigator on your phone. It might give you the wrong direction. It took me some time to find the place, but it is ok if you are late for your appointment time because they don't really care.

The lady who was checking my documents was nice but not very good at her job. She was basically almost sleeping. She said that she just had her lunch and very sleepy!!! She asked me why I applauded blank pages of my passport on the system, which I didn't. I said that I didn't and worried they were not appearing in the system and then she said it was ok because she was looking at the wrong place. Then she was about the submit my application and she asked me if I applauded my BRP :shock: I said that I thought you already had checked it and she was oh, let me check it again !!! I didn't want to be nasty, but she really annoyed me. Hopefully, documents went properly.

I recommend you upload your documents by yourself if you can because some of the agents are not taking it seriously. Also, they do not have any chairs to sit down during the process. If you need to stay long because of scan, it could be tiring.


Any idea, how long it takes to get result?

Thanks
I attended my appointment yesterday and had a similar experience. Very concern if all documents had been uploaded. Fingers crossed.

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Re: Experiences using new UKVCAS for naturalisation/citizenship applications

Post by Daisy99 » Sun Mar 31, 2019 1:17 pm

Hi,
I have started to collect documents for applying for British citizenship.I checked supporting documents but I was confused.Can you tell me please what they are below.Thank you very much.
a)Home office travel document
b)Home office entitlement card
c)Home office ARC card
(Should I use one of them for evidence of my identity?)

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CR001
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Re: Experiences using new UKVCAS for naturalisation/citizenship applications

Post by CR001 » Sun Mar 31, 2019 4:45 pm

Daisy99 wrote:
Sun Mar 31, 2019 1:17 pm
Hi,
I have started to collect documents for applying for British citizenship.I checked supporting documents but I was confused.Can you tell me please what they are below.Thank you very much.
a)Home office travel document
b)Home office entitlement card
c)Home office ARC card
(Should I use one of them for evidence of my identity?)
You were asked in February already to please start your own topic with your questions.

This thread is not for application questions, it is for experience of the new service once already applied!!!
Char (CR001 not Casa)
In life you cannot press the Backspace button!!
Please DO NOT send me a PM for immigration advice. I reserve the right to ignore the PM and not respond.

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Re: Experiences using new UKVCAS for naturalisation/citizenship applications

Post by Daisy99 » Mon Apr 01, 2019 3:25 pm

Sorry about it

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Re: Experiences using new UKVCAS for naturalisation/citizenship applications

Post by gordon750 » Tue Apr 09, 2019 4:37 pm

sghughes42 wrote:
Sun Feb 17, 2019 12:24 pm
"If you are unable to provide your passport explain why on page 22 and supply
letters from employers (including start and finish dates), payslips, P60s...
Looks like we might have to delay this slightly then to have enough evidence. We only have what we used for the ILR application which is 2.5 years plus the few months since then. Only a few months more needed to meet the 3 years though.

I'd be very interested to know why only Taiwan and Northern Cyprus are singled out this way. Oh, and it says we must send the passport - does this still apply, or do we just need to show it and the UKVCAS appointment?
As for centers, I referred to HO website for an updated guidance because there is very little this forum can do in terms of why there are few centers or when more will be opened.
Sorry, I think my reply came across wrongly there. I was hoping that with the experience and insight on here someone might have heard about more centres, the various websites related to this are very scant on information and to be honest I don't have much faith on them being improved any time soon.

The UKVI announcement for this new service also mentions that 'on demand' and 'mobile' services will be available, for example on university campuses. Has anyone managed to locate any further information relating to this? My wife works at Sheffield Uni but no-one there is aware that this can / will be happening.
Hi, I’d be very interested in hearing how your wife’s application is going and if there have been any issues. My wife is also Taiwanese and has her appointment tomorrow. Where did you find out about Taiwan and Northern Cyprus being treated differently?

Thanks

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Re: Experiences using new UKVCAS for naturalisation/citizenship applications

Post by gordon750 » Wed Apr 10, 2019 9:49 pm

Appointment in Glasgow (St. Vincent Street) went fine today and took about 40 mins in total. They said they take 8 applicants per hour and there were 7 or 8 there at the time. The place is quite small so they would only let my wife go in, me and the kids had to wait outside. Some people did manage to get their kids in though. They said if there’s a language issue then the applicant can be accompanied.

They only scanned her passport, and not all pages, although we had already scanned everything including all pages of her passport. We only brought the documents that were requested. 7 or 8 weeks was mentioned as an estimated time before the application is complete.

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Re: Experiences using new UKVCAS for naturalisation/citizenship applications

Post by Migrant18 » Sun Apr 14, 2019 8:25 am

Hello Guys,

I’ve used UKVAS online + Sopra Steria for biometrics and Ive also scanned and downloaded my supporting documents prior to biometric.

Online was Feb 4 and biometric + they scanned my passport and permanent resident card Feb 18. Until now no email of confirmation about my case at all. Funny thing is that I am the only person on the biometrci appointment by Sopra in east London site🤔.


No email or mail confirmation and its pure waiting game until now. I dont know how can I ask UKVCAS about my application. I’ve done by payed email but their asking about reference number starting with GW (like the ones we have in previous old application) I only have my payment reference under UKVI receipt.

Should I call them directly? What reference should I quote??

Hayysss😔

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Re: Experiences using new UKVCAS for naturalisation/citizenship applications

Post by Migrant18 » Thu Apr 18, 2019 7:03 am

Hello Guys,

Does anybody know how to contact UKVI for updates? When I did my application online and attended Biometrics there has been no confirmation of my application through post or email.

Is this a problem because its been almost 3 months now.

Many thanks to those who will reply ba

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Re: Experiences using new UKVCAS for naturalisation/citizenship applications

Post by alexbran89 » Thu Apr 18, 2019 9:47 am

I’ve applied nearly 2 months ago and I’ve never received any email from them either, don’t think you have to worry about as I’ve seen few more people asking the same question around here. The only email I’ve received is the confirmation that my application have been received and being considered.
Now we just have to wait 6 months to get an answer, if lucky of course and everything goes smoothly then we might hear from them sooner then 6 months and if they need any extra information or documents they will get in touch.
Also noticed that whoever used the old style paper system most of the been approved sooner but that style as far as I’m aware doesn’t exist now.
Maybe because they’ve got rid of it they are trying and process all the applications and get it over with then focus on the new online system.

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Re: Experiences using new UKVCAS for naturalisation/citizenship applications

Post by Migrant18 » Thu Apr 18, 2019 6:06 pm

alexbran89 wrote:
Thu Apr 18, 2019 9:47 am
I’ve applied nearly 2 months ago and I’ve never received any email from them either, don’t think you have to worry about as I’ve seen few more people asking the same question around here. The only email I’ve received is the confirmation that my application have been received and being considered.
Now we just have to wait 6 months to get an answer, if lucky of course and everything goes smoothly then we might hear from them sooner then 6 months and if they need any extra information or documents they will get in touch.
Also noticed that whoever used the old style paper system most of the been approved sooner but that style as far as I’m aware doesn’t exist now.
Maybe because they’ve got rid of it they are trying and process all the applications and get it over with then focus on the new online system.

Atleast you have confirmation that the application has been received. I dont have either thats why Im really concerned mate.

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