I can't seem to find enough information regarding the terrible delays seems to be going on with FLR M applications recently, I am aware that there were cases put on hold and there are genuine backlog issues with UKVI but I was under the impression that those were relating to failure to meet financial requirement with kids! I don't fit under any of those categories, so far as we are concerned its a very straight forward spouse visa extension which I have applied within the 28 days of expiration of then current visa,(sent all docs via business class)
Applied and paid for the online/postal on the 15th of June
received acknowledgement letter dated 22nd June
Biometrics given on the 27th June
Received a letter dated 28 July asking for original documents but not saying what in particular,just saying minus those you have already submitted and added all the paragraphs from the evidence of self employment, didn't make it clear what they wanted, anyway I have submitted all the documents before the given deadline and I still haven't heard from them.
To make matters worse I have lost my grandma couple of weeks ago, and I couldn't make it to her funeral

I have contacted my mp ( who wrote back saying he made an enquiry and he'll get back when he finds out anything), I have contacted the home office 4th time this morning, second time I called they gave me reference no, third time they have realised they took my details wrong, this morning they insisted they have send an email but I got nothing, so I asked them to call me back!!
Is this timeline seem normal? What else can I do to find out about my application?
p.s. anyone else in similar situation with FLR M application please let me know what you guys did to get ahead
thanks and good luck to all awaiting