UKVCAS Super Priority Service

[badhodor]

Guys, I have read the last few posts and on one hand i do support the idea of us banding together and doing something about this mess, but on the other hand having read that HO has replied to one poster about the delays and that HO/UKVI is going to clearup all the backlogs by Jan2019.

Knowing UKVI/HO reputation, that is probably not something they will stick to as they gain nothing from doing so. But, to give them the benefit of the doubt, I would say to wait a week more atleast. Since, this is the first week back to work for most people.

Then there is the elephant in the room, posting anything personal will not be allowed on this forum due to various understandable reasons one such reason being GDPR!!!

But, let's cross that bridge when we come across that?

In other news, I called my MP3 days in a row (today being the 3rd day). I was informed that the MP's office has sent an email and the HO can take upto 20 working days to reply back. I will be informed once they get a response.

Incidentally, my 20 working days from complaints email to HO is also next week, so hopefully should hear something.

If anyone wants to PM me to discuss the meeting up matter, please feel free to do so.

[yasheerkhan]

Hi Guys,

Here is my timeline :

Submitted application online : 28 Nov 2018
Appointment :13 Dec 2018
Centre : Cardiff Library
Contacted Home office : 4 times
Received email from Home office : 8 Jan 2019


Thank you for contacting UKVI Contact Centre.

We aim to complete all applications within the 24-hour service standard. However, where we are not able to do this we will complete the application as quickly as possible and where delays in making the decision are not the fault of the customer, the super priority service fee will be refunded.

For further information about Front End Services please visit:

https://www.gov.uk/guidance/ukvis-new-f ... ed-to-know





UKVI is keen to continually review and improve its service to our customers. To help us to do so we would be grateful if you could complete a short online survey. Please access the survey using the following link:

https://www.homeofficesurveys.homeoffic ... k/s/KGXV4/



Yours sincerely,



UK Visas and Immigration

[saimajaan]

hi peeps hope everyone is going well.
just a quick update!!
I called the HO just now told them my situation the lady was nice she said bec of too many holidays that's why there was a big delay alos they r aiming to clear all the delayed applications by the end of January.
max 8 weeks on each application
which I think makes sense by the end of this month it well be exactly 8 weeks of my application.
so fingers crossed I have a bit of a hope again let's see what we can get .
anyways I thought I'll update u guys and make u feel batter.

[madihaali_304]

hi peeps hope everyone is going well.
just a quick update!!
I called the HO just now told them my situation the lady was nice she said bec of too many holidays that's why there was a big delay alos they r aiming to clear all the delayed applications by the end of January.
max 8 weeks on each application
which I think makes sense by the end of this month it well be exactly 8 weeks of my application.
so fingers crossed I have a bit of a hope again let's see what we can get .
anyways I thought I'll update u guys and make u feel batter.

You've given me a bit of hope saimajaan, thanks for sharing!

[R-graphite]

Hello,
So I applied yesterday SET(M) ILR super priority service, my appointment is on 14 th January in Croydon. Today I received an email saying thanks for applying, t might take up to 6 months to give a decision. What on earth?!

[CR001]

Hello,
So I applied yesterday SET(M) ILR super priority service, my appointment is on 14 th January in Croydon. Today I received an email saying thanks for applying, t might take up to 6 months to give a decision. What on earth?!

If you took the time to read the thread, you will note that many get it and that it is an automated GENERIC email!!

[lucas91]

Hi There, this is my first post here.

I submitted my online application (Spouse route) on the 12th of December and booked an appointment to upload my documents and collect my BRP on the 8th of January. On my confirmation email when I booked the appointment didn't give me an estimated time. I choose the Super priority service,

I collected my BRP and uploaded my documents yesterday in Croyden, South London around 12h. I didn't receive any email back confirming the uploading or something like this. They told me I should receive an email from the HO by midday today and till now nothing. I contacted the HO now and a very kind woman told me that I should wait till 24 working hours, so until the end of today. So I'm gonna wait till the end of today.

I'm just worried because I read that a lot of people are having delays with their decisions and I need to Travel to Paris on the 18th of January. I just choose the super-priority because I wanted the fast decision and travel. For those who applied for the family route (spouse visa route), did you experience the same problem?

[R-graphite]

You’re right, I didn’t take the time. Apologies

Hello,
So I applied yesterday SET(M) ILR super priority service, my appointment is on 14 th January in Croydon. Today I received an email saying thanks for applying, t might take up to 6 months to give a decision. What on earth?!

If you took the time to read the thread, you will note that many get it and that it is an automated GENERIC email!!

[CR001]

You’re right, I didn’t take the time. Apologies

Hello,
So I applied yesterday SET(M) ILR super priority service, my appointment is on 14 th January in Croydon. Today I received an email saying thanks for applying, t might take up to 6 months to give a decision. What on earth?!

If you took the time to read the thread, you will note that many get it and that it is an automated GENERIC email!!

[momozz]

hi peeps hope everyone is going well.
just a quick update!!
I called the HO just now told them my situation the lady was nice she said bec of too many holidays that's why there was a big delay alos they r aiming to clear all the delayed applications by the end of January.
max 8 weeks on each application
which I think makes sense by the end of this month it well be exactly 8 weeks of my application.
so fingers crossed I have a bit of a hope again let's see what we can get .
anyways I thought I'll update u guys and make u feel batter.

More promising news! However I don't think I will get it on time for my work travel in the end of January..Last minute flight will be so expensive and need to book for hotels as well

I received a call back just now telling me that they still hasn't made a decision which is useless information because we all know they hasn't mad a decision and that's why we called in the first place

[dragon098]

I received a call back just now telling me that they still hasn't made a decision which is useless information because we all know they hasn't mad a decision and that's why we called in the first place

What do you mean by you got a call, did home office call you ?

[praveenv]

hi peeps hope everyone is going well.
just a quick update!!
I called the HO just now told them my situation the lady was nice she said bec of too many holidays that's why there was a big delay alos they r aiming to clear all the delayed applications by the end of January.
max 8 weeks on each application
which I think makes sense by the end of this month it well be exactly 8 weeks of my application.
so fingers crossed I have a bit of a hope again let's see what we can get .
anyways I thought I'll update u guys and make u feel batter.

Thanks Saimajaan.

Has there been any decision emails / letters this week for the pending applicants from Nov/Dec? That will be at least show us the pace at which they are clearing the holiday backlog. At the moment all the decisions updates I notice are pretty much for new year applicants.

[momozz]

I received a call back just now telling me that they still hasn't made a decision which is useless information because we all know they hasn't mad a decision and that's why we called in the first place

What do you mean by you got a call, did home office call you ?

After you escalate your case they will call you back in a day or two but basically tell you the same thing, and ask you to wait and can't give you more information apart from that your application is still in process

[brittobe2020]

hi peeps hope everyone is going well.
just a quick update!!
I called the HO just now told them my situation the lady was nice she said bec of too many holidays that's why there was a big delay alos they r aiming to clear all the delayed applications by the end of January.
max 8 weeks on each application
which I think makes sense by the end of this month it well be exactly 8 weeks of my application.
so fingers crossed I have a bit of a hope again let's see what we can get .
anyways I thought I'll update u guys and make u feel batter.

Thanks Saimajaan.

Has there been any decision emails / letters this week for the pending applicants from Nov/Dec? That will be at least show us the pace at which they are clearing the holiday backlog. At the moment all the decisions updates I notice are pretty much for new year applicants.

No updates on my case (T2 to SetO ILR, submitted on 17th Dec). I called UKVI last week and got the generic email on Monday. The solicitors I used aren't having much luck either.

[dragon098]

@momozz, I asked you because, I called them yesterday and a man told me to wait for 5 days before he could give me any update and he told me that this was on ongoing issue. So I am definitely calling them after 5 days as long as they could just tell me the status of my application, i'll be fine.

[preet8899]

It has been 5 days x 4 times already for me.
I have been receiving the Generic emails as others as well.

[momozz]

@momozz, I asked you because, I called them yesterday and a man told me to wait for 5 days before he could give me any update and he told me that this was on ongoing issue. So I am definitely calling them after 5 days as long as they could just tell me the status of my application, i'll be fine.

I think if you only just applied they will ask you to wait for 5 working days first.
I submitted the Biometrics on 5 Dec, first time after I called, I received an generic email telling me it's still processing, second time a woman called back the next day, telling me the same thing and no more information to give me, third time, same story again..

[madihaali_304]

hi peeps hope everyone is going well.
just a quick update!!
I called the HO just now told them my situation the lady was nice she said bec of too many holidays that's why there was a big delay alos they r aiming to clear all the delayed applications by the end of January.
max 8 weeks on each application
which I think makes sense by the end of this month it well be exactly 8 weeks of my application.
so fingers crossed I have a bit of a hope again let's see what we can get .
anyways I thought I'll update u guys and make u feel batter.

Thanks Saimajaan.

Has there been any decision emails / letters this week for the pending applicants from Nov/Dec? That will be at least show us the pace at which they are clearing the holiday backlog. At the moment all the decisions updates I notice are pretty much for new year applicants.

No updates on my application at all - submitted Set O 5 year route Tier 2G on 28th Nov.
Called and escalated again for the first time this year and have been told to wait for 5 working days for a response. I have escalated 3 times before this last year with no luck, this was the 4th time since my appointment.

[Saninsts]

I have emailed my MP who have possibly reached out to HO, as I got a mail from UKVI stating they apologise for the delay and they are working to clear all decisions made in transition by this month.

[bipink]

Hello,

Some Good News on Wednesday..

• Application: SET(O) ILR

• Biometrics: 4th January @ Manchester

• No emails but decision received via post today - 9th January

• Decision date: Same day - 4th January

Note: I have mostly uploaded documents which are downloaded from internet like bank statements (no stamp or anything), energy bills, council bills, payslips, P60s etc.

Don't worry guys things are moving and HO will soon be clearing all the backlogs since November 2018 before the end of January 2019..

[qwmm]

For the very first time, I received an email from UKVI. They did mention that they started working on the delayed cases since the new system (UKVCAS) was introduced.

I don't know what triggered this email. I called them so many times but never heard back (neither email nor phone call).

Now even receiving a single email feels good.

[cja_1234]

For the very first time, I received an email from UKVI. They did mention that they started working on the delayed cases since the new system (UKVCAS) was introduced.

I don't know what triggered this email. I called them so many times but never heard back (neither email nor phone call).

Now even receiving a single email feels good.

Can you share the email itself as well as the email address (if it is a generic email address)?

[lucas91]

Hello,

Some Good News on Wednesday..

• Application: SET(O) ILR

• Biometrics: 4th January @ Manchester

• No emails but decision received via post today - 9th January

• Decision date: Same day - 4th January

Note: I have mostly uploaded documents which are downloaded from internet like bank statements (no stamp or anything), energy bills, council bills, payslips, P60s etc.

Don't worry guys things are moving and HO will soon be clearing all the backlogs since November 2018 before the end of January 2019..

Did you apply for Tier 2 or family visa?

[ecu-daba]

Hi All:

I have finally received an email this morning confirming my ILR application. It took 6 1/2 weeks in total. I'm very relieved but also angry at the fact they took £600 for a 24 hr service. I ahve requested a refund via their complaints e-mail. A few to things to note and to sum up:

- Biometrics appointment on 26th November 2018

- Escalated 5 times and the only communication I received was a generic e-mail saying my application will be decided within 6 months. Please note that during one of my escalations, the call centre told me to ignore this as it is a generic email and my application will be dealt with as soon as possible.

- On 20th December I submitted a complaint with a full breakdown ( dates, names emails) etc

- On 03 Jan 2019 I received a phone call from UKVI to let me know the Super Priority Applications have a massive backlog and they are trying to process them as soon as possible. The lady did confirm I will receive a full refund for the Super Priority Fee (£600) if the delay was not caused by the applicant. In my case, the delay was entirely up to the HO.

- Coincidentally, today, 09th Jan, I received a reply from their complaints e-mail asking for further details and dates to assist my complaint. 15 minutes later, I received my application confirmation email. It reads :

I’m pleased to confirm that your application for further leave to remain under ILR of the immigration arrangements has now been granted. You will receive the decision letter and biometric residence permit (BRP) in due course and these will confirm your client’s immigration status. Thank you for using our super priority service.

I have replied to the complaints e-mail demanding a full refund for the fee and I have also replied to the confirmation email I received from the caseworker as it appears to be an actual personal e-mail. I cannot share this for data protection.

I am more than happy to get together and request a refund. I will keep posting if I received any replies concerning the refund. Total flop from the HO on the super priority applications. It is not fair that this is the way they treat skilled immigrants. I hope I can get my money back. I hope the above helps. Going by the most recent posts, it appears some people have been told their application will be done within Jan 2019. At least there is a deadline.

[CR001]

Hello,

Some Good News on Wednesday..

• Application: SET(O) ILR

• Biometrics: 4th January @ Manchester

• No emails but decision received via post today - 9th January

• Decision date: Same day - 4th January

Note: I have mostly uploaded documents which are downloaded from internet like bank statements (no stamp or anything), energy bills, council bills, payslips, P60s etc.

Don't worry guys things are moving and HO will soon be clearing all the backlogs since November 2018 before the end of January 2019..

Did you apply for Tier 2 or family visa?

Set O ILR is points based systems and not spouse settlement visa route.