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UKVCAS Super Priority Service

General UK immigration & work permits; don't post job search or family related topics!

Please use this section of the board if there is no specific section for your query.

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mail9
Junior Member
Posts: 65
Joined: Thu Nov 29, 2018 12:00 pm

Re: UKVCAS Super Priority Service

Post by mail9 » Tue Dec 04, 2018 11:04 am

can we travel if we have not received brp or decision . my old brp valid toll 2021

mail9
Junior Member
Posts: 65
Joined: Thu Nov 29, 2018 12:00 pm

Re: UKVCAS Super Priority Service

Post by mail9 » Tue Dec 04, 2018 11:14 am

i called the home office and they said it was escalated only yesterday! so it is going to take 3 to 5 days for the decision to be made and 10 days for brp to come through. i could have applied for the standard service ,.

newdimm
Newly Registered
Posts: 3
Joined: Thu Nov 22, 2018 4:18 pm

Re: UKVCAS Super Priority Service

Post by newdimm » Tue Dec 04, 2018 11:37 am

mail9 wrote:
Tue Dec 04, 2018 11:04 am
can we travel if we have not received brp or decision . my old brp valid toll 2021
You can't travel outside the UK - your application will be considered withdrawn if you do and you will likely lose all the money and will need to re-submit.

mail9
Junior Member
Posts: 65
Joined: Thu Nov 29, 2018 12:00 pm

Re: UKVCAS Super Priority Service

Post by mail9 » Tue Dec 04, 2018 11:51 am

today also no delivery from DX

mail9
Junior Member
Posts: 65
Joined: Thu Nov 29, 2018 12:00 pm

Re: UKVCAS Super Priority Service

Post by mail9 » Tue Dec 04, 2018 11:51 am

today also no delivery from DX

ilovethebeatles
Member
Posts: 165
Joined: Mon Oct 24, 2016 10:12 am

Re: UKVCAS Super Priority Service

Post by ilovethebeatles » Tue Dec 04, 2018 12:25 pm

Just to want to share this:

Hi all,

So, I received the BRP delivered last Saturday and now have time to write some review. I would like to thank you all for support and advice during this process.

Route: Tier 2 General to ILR, 5 year route with dependents.
20 November 2018: Application made online using Super Priority Service.
21 November 2018: Received an automatic email saying that Home Office have received my application and would consider it up to 6 months.
22 November 2018: Biometrics done in the morning.
From 23 to 27 November 2018: No communication but I called the UKVI support center several times and received only generic information which basically asked me to wait for 5 working days.
27 November 2018: I called again and a gentleman kindly noted down my details. 30 mins later, I received an email saying my application was still within standard public time and they could not do anything with my query. However, few minutes after that, I received an email from caseworker telling me that I am not eligible to apply yet given my Entry Date and asking if I am happy to keep the application until I am eligible. I must say, I really appreciate the casework for asking this because it implies they do the best for us. So, this gives some hope to those applying before your qualifying period. I emailed back immediately mentioning the visa date and got an email saying it was now considered.
28 November 2018: I got an email saying my application was approved.
01 December 2018: Letters and BRPs received via DX.

Regarding the new process, it is fairly easy. Under new system, you can book appointments where you want and at the date/time you want. Remember, if you book before 10 am or next day, you have to pay £100 for out of hour service. Other times are free depending on availability. You can change your postcode when searching for the centers you want to look for because it shows only 4 centers around the postcode given.

Uploading documents is very easy. Do not worry about the folders, just upload all of them into one folder for each applicant. No worry about the quality of scanned documents as well, as long as you can see them clearly. The officer at your appointment will scan your passports again because they will have a special machine to scan for information inside the stamps on your passports. They did not look at original copies of other documents you uploaded. I have to say, Sopra staff are very nice and helpful.

So overall, the experience was good apart from waiting in anxiety. I would encourage you to call the UKVI support (Option 4 and then 1) if you haven't heard anything for 2 working days after your appointment. Make sure your details are noted down. It is evident (as seen in my case and others) that they do react after details noted down.

And one more last thing, I am convinced that Home Office's caseworkers do the best for you. So, if you have not heard anything, it is very likely that your application has been granted. If there had been anything wrong with your application, they would have contacted you already.

Best of luck to all who are still waiting.

oldmankensey
Member
Posts: 121
Joined: Thu Nov 08, 2018 6:46 pm

Re: UKVCAS Super Priority Service

Post by oldmankensey » Tue Dec 04, 2018 3:00 pm

I contacted the helpline just now, going through options 4 and 1. Had appointment Friday morning in London premium centre, so it's been four calendar days now.

Fortunate enough to get someone who was happy to take all my details and she said she'd raise a ticket. BUT at the end, she said it might be "couple of days" before I got an answer, so let's hope it's quicker than that. I will call again late tomorrow if still haven't heard anything.

ilovethebeatles
Member
Posts: 165
Joined: Mon Oct 24, 2016 10:12 am

Re: UKVCAS Super Priority Service

Post by ilovethebeatles » Tue Dec 04, 2018 3:39 pm

I am sure you will be contacted soon. They also told me to wait for 3-5 workings for someone to contact.
oldmankensey wrote:
Tue Dec 04, 2018 3:00 pm
I contacted the helpline just now, going through options 4 and 1. Had appointment Friday morning in London premium centre, so it's been four calendar days now.

Fortunate enough to get someone who was happy to take all my details and she said she'd raise a ticket. BUT at the end, she said it might be "couple of days" before I got an answer, so let's hope it's quicker than that. I will call again late tomorrow if still haven't heard anything.

Timothy Tao
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Location: UK
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Re: UKVCAS Super Priority Service

Post by Timothy Tao » Tue Dec 04, 2018 4:15 pm

msingh89 wrote:
Fri Nov 30, 2018 11:44 pm
very similar thing happen to me as well they noted my details when call them this morning using options 3 2 1 1 and few hours later get this email saying that
Thank you for contacting UKVI Contact Centre.
Our records show that your application has not yet been completed.We are unable to advise when a decision will be made but you will be notified in writing once made. Until such time, we are unable to assist further.
We are sorry we cannot be of further assistance
its seems normal email send by Contact centre Finally i think we have to wait for Ho to reply.
Given that my application was submitted on 28 Nov 2018 at the Croydon centre with super priority new service and didn't receive any updates until 4 Dec 2018, I just called the UKVI Contact centre with the same number and options. However, they are now saying that they cannot check my application status and cannot give me any information. They didn't even ask my case ID, I was only told to wait for HO to get in touch with me once decision is made and the decision time required depends on individual circumstances.

Any idea how to push them to check the status or give me something even like "Our records show that your application has not yet been completed." ?

Timothy Tao
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Posts: 46
Joined: Tue Nov 13, 2018 2:25 pm
Location: UK
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Contact:
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Re: UKVCAS Super Priority Service

Post by Timothy Tao » Tue Dec 04, 2018 4:24 pm

ilovethebeatles wrote:
Tue Dec 04, 2018 12:25 pm
Just to want to share this:

Hi all,

So, I received the BRP delivered last Saturday and now have time to write some review. I would like to thank you all for support and advice during this process.

Route: Tier 2 General to ILR, 5 year route with dependents.
20 November 2018: Application made online using Super Priority Service.
21 November 2018: Received an automatic email saying that Home Office have received my application and would consider it up to 6 months.
22 November 2018: Biometrics done in the morning.
From 23 to 27 November 2018: No communication but I called the UKVI support center several times and received only generic information which basically asked me to wait for 5 working days.
27 November 2018: I called again and a gentleman kindly noted down my details. 30 mins later, I received an email saying my application was still within standard public time and they could not do anything with my query. However, few minutes after that, I received an email from caseworker telling me that I am not eligible to apply yet given my Entry Date and asking if I am happy to keep the application until I am eligible. I must say, I really appreciate the casework for asking this because it implies they do the best for us. So, this gives some hope to those applying before your qualifying period. I emailed back immediately mentioning the visa date and got an email saying it was now considered.
28 November 2018: I got an email saying my application was approved.
01 December 2018: Letters and BRPs received via DX.

Regarding the new process, it is fairly easy. Under new system, you can book appointments where you want and at the date/time you want. Remember, if you book before 10 am or next day, you have to pay £100 for out of hour service. Other times are free depending on availability. You can change your postcode when searching for the centers you want to look for because it shows only 4 centers around the postcode given.

Uploading documents is very easy. Do not worry about the folders, just upload all of them into one folder for each applicant. No worry about the quality of scanned documents as well, as long as you can see them clearly. The officer at your appointment will scan your passports again because they will have a special machine to scan for information inside the stamps on your passports. They did not look at original copies of other documents you uploaded. I have to say, Sopra staff are very nice and helpful.

So overall, the experience was good apart from waiting in anxiety. I would encourage you to call the UKVI support (Option 4 and then 1) if you haven't heard anything for 2 working days after your appointment. Make sure your details are noted down. It is evident (as seen in my case and others) that they do react after details noted down.

And one more last thing, I am convinced that Home Office's caseworkers do the best for you. So, if you have not heard anything, it is very likely that your application has been granted. If there had been anything wrong with your application, they would have contacted you already.

Best of luck to all who are still waiting.
Thanks for sharing your story. Looks like whether the UKVI support centre would do something or not depends on the person who picked up your call.. ?

mail9
Junior Member
Posts: 65
Joined: Thu Nov 29, 2018 12:00 pm

Re: UKVCAS Super Priority Service

Post by mail9 » Tue Dec 04, 2018 6:04 pm

yes that is right. depends on who picks up your call.

thanks for the update

mail9
Junior Member
Posts: 65
Joined: Thu Nov 29, 2018 12:00 pm

Re: UKVCAS Super Priority Service

Post by mail9 » Tue Dec 04, 2018 6:08 pm

ilovethebeatles wrote:
Tue Dec 04, 2018 12:25 pm
Just to want to share this:

Hi all,

So, I received the BRP delivered last Saturday and now have time to write some review. I would like to thank you all for support and advice during this process.

Route: Tier 2 General to ILR, 5 year route with dependents.
20 November 2018: Application made online using Super Priority Service.
21 November 2018: Received an automatic email saying that Home Office have received my application and would consider it up to 6 months.
22 November 2018: Biometrics done in the morning.
From 23 to 27 November 2018: No communication but I called the UKVI support center several times and received only generic information which basically asked me to wait for 5 working days.
27 November 2018: I called again and a gentleman kindly noted down my details. 30 mins later, I received an email saying my application was still within standard public time and they could not do anything with my query. However, few minutes after that, I received an email from caseworker telling me that I am not eligible to apply yet given my Entry Date and asking if I am happy to keep the application until I am eligible. I must say, I really appreciate the casework for asking this because it implies they do the best for us. So, this gives some hope to those applying before your qualifying period. I emailed back immediately mentioning the visa date and got an email saying it was now considered.
28 November 2018: I got an email saying my application was approved.
01 December 2018: Letters and BRPs received via DX.

Regarding the new process, it is fairly easy. Under new system, you can book appointments where you want and at the date/time you want. Remember, if you book before 10 am or next day, you have to pay £100 for out of hour service. Other times are free depending on availability. You can change your postcode when searching for the centers you want to look for because it shows only 4 centers around the postcode given.

Uploading documents is very easy. Do not worry about the folders, just upload all of them into one folder for each applicant. No worry about the quality of scanned documents as well, as long as you can see them clearly. The officer at your appointment will scan your passports again because they will have a special machine to scan for information inside the stamps on your passports. They did not look at original copies of other documents you uploaded. I have to say, Sopra staff are very nice and helpful.

So overall, the experience was good apart from waiting in anxiety. I would encourage you to call the UKVI support (Option 4 and then 1) if you haven't heard anything for 2 working days after your appointment. Make sure your details are noted down. It is evident (as seen in my case and others) that they do react after details noted down.

And one more last thing, I am convinced that Home Office's caseworkers do the best for you. So, if you have not heard anything, it is very likely that your application has been granted. If there had been anything wrong with your application, they would have contacted you already.

Best of luck to all who are still waiting.



thanks for the update. i am just worried as despite escalating on Friday and yesterday , nobody has come back to me. it is 8 days now!

oldmankensey
Member
Posts: 121
Joined: Thu Nov 08, 2018 6:46 pm

Re: UKVCAS Super Priority Service

Post by oldmankensey » Tue Dec 04, 2018 6:27 pm

it all seems very random. I had super priority appointment in London on Friday, nothing heard. In the other thread, someone went to exact same centre the day after and they've already had email confirming the visa has been granted.

On the call centre, it's the same. I had my details taken by super helpful woman today, but others hit a wall. I would advise to call again (making note of the names so you don't ask the same person twice!) until someone gets your details.

Timothy Tao
Newbie
Posts: 46
Joined: Tue Nov 13, 2018 2:25 pm
Location: UK
Mood:
Contact:
China

Re: UKVCAS Super Priority Service

Post by Timothy Tao » Tue Dec 04, 2018 7:27 pm

oldmankensey wrote:
Tue Dec 04, 2018 6:27 pm
it all seems very random. I had super priority appointment in London on Friday, nothing heard. In the other thread, someone went to exact same centre the day after and they've already had email confirming the visa has been granted.

On the call centre, it's the same. I had my details taken by super helpful woman today, but others hit a wall. I would advise to call again (making note of the names so you don't ask the same person twice!) until someone gets your details.
Good suggestion, I only asked the ref number but not the name. I propose we form a name list of helpful and unhelpful people at UKVI call centre in this thread :)

madihaali_304
Junior Member
Posts: 53
Joined: Wed Nov 28, 2018 11:49 am
Pakistan

Re: UKVCAS Super Priority Service

Post by madihaali_304 » Tue Dec 04, 2018 7:58 pm

Hi all, just thought I would share my timeline so far as well so we can all feel a little bit better about being in this awkward hanging situation together...

Applied for: Tier 2 General (5 years) to ILR
Online application submission date: 19 Nov 2018
Confirmation email received: 20 Nov 2018
Appointment at Bedford Point, Croydon: 28 Nov 2018
Generic biometrics email received: 30 Nov 2018

I'm still waiting to hear back via a letter or email. I applied through a lawyer and neither of us have received anything yet which is annoying...

venk
Newly Registered
Posts: 18
Joined: Tue Sep 25, 2018 4:09 pm
India

Re: UKVCAS Super Priority Service

Post by venk » Tue Dec 04, 2018 8:21 pm

Hey, what do you mean by generic biometric email?
I went for my biometric appointment on 26th and so far have not heard anything.
Thanks.

Vip07
Newly Registered
Posts: 2
Joined: Tue Dec 04, 2018 8:57 pm

Re: UKVCAS Super Priority Service

Post by Vip07 » Tue Dec 04, 2018 9:10 pm

Hi,
I have been following this forum from the beginning. It has been very helpful. I have had my biometric on 26 November and nobody get back to afterwards. So, I called UKVI on Thursday and the gentlemen that I spoken to, taken my details and said it will pass it on to head office. Stating why it is taking this long. At the same point I was also contacting DX via Facebook messenger. They get back to me today saying that the parcel has been delivered. How would I rate their service. The BRP was delivered to my lawyer. However I am yet to received an approval letter.
My advice keep contacting DX. You never know best of lucky

allyf
Member
Posts: 238
Joined: Sun Oct 14, 2018 9:40 am
Canada

Re: UKVCAS Super Priority Service

Post by allyf » Tue Dec 04, 2018 9:31 pm

ilovethebeatles wrote:
Tue Dec 04, 2018 12:25 pm
Just to want to share this:

Hi all,

So, I received the BRP delivered last Saturday and now have time to write some review. I would like to thank you all for support and advice during this process.

Route: Tier 2 General to ILR, 5 year route with dependents.
20 November 2018: Application made online using Super Priority Service.
21 November 2018: Received an automatic email saying that Home Office have received my application and would consider it up to 6 months.
22 November 2018: Biometrics done in the morning.
From 23 to 27 November 2018: No communication but I called the UKVI support center several times and received only generic information which basically asked me to wait for 5 working days.
27 November 2018: I called again and a gentleman kindly noted down my details. 30 mins later, I received an email saying my application was still within standard public time and they could not do anything with my query. However, few minutes after that, I received an email from caseworker telling me that I am not eligible to apply yet given my Entry Date and asking if I am happy to keep the application until I am eligible. I must say, I really appreciate the casework for asking this because it implies they do the best for us. So, this gives some hope to those applying before your qualifying period. I emailed back immediately mentioning the visa date and got an email saying it was now considered.
28 November 2018: I got an email saying my application was approved.
01 December 2018: Letters and BRPs received via DX.

Regarding the new process, it is fairly easy. Under new system, you can book appointments where you want and at the date/time you want. Remember, if you book before 10 am or next day, you have to pay £100 for out of hour service. Other times are free depending on availability. You can change your postcode when searching for the centers you want to look for because it shows only 4 centers around the postcode given.

Uploading documents is very easy. Do not worry about the folders, just upload all of them into one folder for each applicant. No worry about the quality of scanned documents as well, as long as you can see them clearly. The officer at your appointment will scan your passports again because they will have a special machine to scan for information inside the stamps on your passports. They did not look at original copies of other documents you uploaded. I have to say, Sopra staff are very nice and helpful.

So overall, the experience was good apart from waiting in anxiety. I would encourage you to call the UKVI support (Option 4 and then 1) if you haven't heard anything for 2 working days after your appointment. Make sure your details are noted down. It is evident (as seen in my case and others) that they do react after details noted down.

And one more last thing, I am convinced that Home Office's caseworkers do the best for you. So, if you have not heard anything, it is very likely that your application has been granted. If there had been anything wrong with your application, they would have contacted you already.

Best of luck to all who are still waiting.
Thank you ilovethebeatles for this in-depth info!

madihaali_304
Junior Member
Posts: 53
Joined: Wed Nov 28, 2018 11:49 am
Pakistan

Re: UKVCAS Super Priority Service

Post by madihaali_304 » Wed Dec 05, 2018 7:12 am

venk wrote:
Tue Dec 04, 2018 8:21 pm
Hey, what do you mean by generic biometric email?
I went for my biometric appointment on 26th and so far have not heard anything.
Thanks.
I got an email saying from UKVI, just like the application confirmation with my case reference up top, saying I should have received a biometric notification letter with instructions for providing my biometric data within 15 working days from the letter. It also said that if I've already provided by biometrics, then I should ignore the email.

It sounded like an email aimed at those applying by post and not to me as I applied using the super priority service so assumed it was an automated email.

ukangel123
Newly Registered
Posts: 4
Joined: Wed Nov 21, 2018 3:15 pm

Re: UKVCAS Super Priority Service

Post by ukangel123 » Wed Dec 05, 2018 10:43 am

Hi everyone,

Anyone who have booked an appointment online know if the Same Day and Next Day appointment option is now available with Sopra Steria? How quick were you able to book an appointment?

Many thanks,

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