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UKVCAS Super Priority Service

General UK immigration & work permits; don't post job search or family related topics!

Please use this section of the board if there is no specific section for your query.

Moderators: Casa, JAJ, ca.funke, Amber, Zimba, vinny, Obie, EUsmileWEallsmile, batleykhan, geriatrix, John, ChetanOjha, archigabe, push, Administrator

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shashankverma6
Newly Registered
Posts: 28
Joined: Tue Nov 27, 2018 1:32 pm

Re: UKVCAS Super Priority Service

Post by shashankverma6 » Wed Jan 16, 2019 5:56 pm

kchakrabarty wrote:
Wed Jan 16, 2019 5:08 pm
shashankverma6 wrote:
Wed Jan 16, 2019 5:02 pm
kchakrabarty wrote:
Wed Jan 16, 2019 4:47 pm
dilse4srk wrote:
Wed Jan 16, 2019 4:31 pm


yes as vibe said, this could be one of the reasons that they have revoked super priority service for some time due to lots of complaints going to them. You are on correct screen, once you select this as you did, you will be presented with payment option and then re direction. if you are not in a hurry i would suggest you wait for few days, it might be fixed soon or log back in again. I didnt see this screen
This is quite worrying, as I am applying for SET(M) for my wife by end of this week. What options do I have if I don't get the 'Super Priority Service' option (once I reach that stage)? Can I abandon the online application and approach a solicitor instead, will it be any quicker via a solicitor?

I have 2 further questions as well:

1. Bank statements - To evidence our relationship, I want to show bank statements for 6 accounts (3 in my name, 3 in my wife's name). I get online statements every month. I have also obtained a letter from the bank authenticating my online bank statements. Can you please advise, what is the best way to upload them online, a) Should I just attach the individual files, my worry is that there will be lots of them and in spite of mentioning in a covering letter, the caseworker may get confused Or b) Should I print all the statements that I plan to upload, scan them, and then upload them as a single file?

2. Home Office contact number - As I said in the beginning, I am worried about not getting the 'Super Priority Service' option. Can UKVI be able to tell me whether for SET(M), this service has been disabled as well? I found a contact number from the UKVI website, however it says the number does not exist. The number that I found is 0300 123 2241. Is there any other alternative number?

I would like to apologise in advance to the moderators, if the topics in my post have been discussed before. I have trawled through several pages, but could not find the answers that I was looking for. Hence, the reason for this post.

I would be very grateful if someone can help me with my queries.
1. You can combine PDFs of the statements and submit this online, under 'Financial Proof' as a single file

2. In addition to the Super Priority Service, you can opt for 'Out of hours service'. I personally did the same. To give you an idea, I submitted the online application on the 11th of Jan. Using 'Out of Hours', go the appointment for Jan 16th (7 am). Got approval email Jan 16th (4PM)
Hi Shashank,

Thanks for your response.

1. I tried combining pdfs using Adobe Acrobat Pro. However, the pdfs are encrypted. Hence, I am unable to combine them. I spoke with the bank as well, however they can't give me the password for removing the security from the file. I also tried printing to pdf. However, that did not work either because of the encrypted security. Just for information, I bank with NatWest. How were you able to combine pdf statements? Any other suggestions please?

2. How can you opt for the 'Out of hours service'? Did you apply for SET(M) as well? Is this one of the options available when I make the application? How much extra did you have to pay?

Regards,

KChakrabarty
1. That seems strange. I also bank with Natwest. I just went online, and pulled the statements online, which didnt have any password on it.

2. Like others have mentioned, the 'Out of Hours' service, is only available to 'Super Priority Service'. So if you do go that route, you should be able to get it. Also, another suggestion, I have is, scanning services are included in your take the 'Super Priority Service', so if you can't get the statements uploaded, you can always ask them to upload the specific ones for you

kchakrabarty
Newly Registered
Posts: 16
Joined: Mon Jan 07, 2019 10:35 am

Re: UKVCAS Super Priority Service

Post by kchakrabarty » Wed Jan 16, 2019 6:00 pm

shashankverma6 wrote:
Wed Jan 16, 2019 5:56 pm
kchakrabarty wrote:
Wed Jan 16, 2019 5:08 pm
shashankverma6 wrote:
Wed Jan 16, 2019 5:02 pm
kchakrabarty wrote:
Wed Jan 16, 2019 4:47 pm


This is quite worrying, as I am applying for SET(M) for my wife by end of this week. What options do I have if I don't get the 'Super Priority Service' option (once I reach that stage)? Can I abandon the online application and approach a solicitor instead, will it be any quicker via a solicitor?

I have 2 further questions as well:

1. Bank statements - To evidence our relationship, I want to show bank statements for 6 accounts (3 in my name, 3 in my wife's name). I get online statements every month. I have also obtained a letter from the bank authenticating my online bank statements. Can you please advise, what is the best way to upload them online, a) Should I just attach the individual files, my worry is that there will be lots of them and in spite of mentioning in a covering letter, the caseworker may get confused Or b) Should I print all the statements that I plan to upload, scan them, and then upload them as a single file?

2. Home Office contact number - As I said in the beginning, I am worried about not getting the 'Super Priority Service' option. Can UKVI be able to tell me whether for SET(M), this service has been disabled as well? I found a contact number from the UKVI website, however it says the number does not exist. The number that I found is 0300 123 2241. Is there any other alternative number?

I would like to apologise in advance to the moderators, if the topics in my post have been discussed before. I have trawled through several pages, but could not find the answers that I was looking for. Hence, the reason for this post.

I would be very grateful if someone can help me with my queries.
1. You can combine PDFs of the statements and submit this online, under 'Financial Proof' as a single file

2. In addition to the Super Priority Service, you can opt for 'Out of hours service'. I personally did the same. To give you an idea, I submitted the online application on the 11th of Jan. Using 'Out of Hours', go the appointment for Jan 16th (7 am). Got approval email Jan 16th (4PM)
Hi Shashank,

Thanks for your response.

1. I tried combining pdfs using Adobe Acrobat Pro. However, the pdfs are encrypted. Hence, I am unable to combine them. I spoke with the bank as well, however they can't give me the password for removing the security from the file. I also tried printing to pdf. However, that did not work either because of the encrypted security. Just for information, I bank with NatWest. How were you able to combine pdf statements? Any other suggestions please?

2. How can you opt for the 'Out of hours service'? Did you apply for SET(M) as well? Is this one of the options available when I make the application? How much extra did you have to pay?

Regards,

KChakrabarty
1. That seems strange. I also bank with Natwest. I just went online, and pulled the statements online, which didnt have any password on it.

2. Like others have mentioned, the 'Out of Hours' service, is only available to 'Super Priority Service'. So if you do go that route, you should be able to get it. Also, another suggestion, I have is, scanning services are included in your take the 'Super Priority Service', so if you can't get the statements uploaded, you can always ask them to upload the specific ones for you

I can view statements online, print them as well. However, when I try to combine them using Adobe Acrobat Pro I get a message saying I can't do so because of encryption to the file. It's strange, how were you able to combine NatWest bank statements? Also, can we pick this up offline, I can message you my mobile number via private message and we can have a chat over the phone if you agree.

Can anyone suggest an alternative to the 0330 number i quoted in my original post? I don't want to call Sopia Steria as theirs is a premium rate number.

shashankverma6
Newly Registered
Posts: 28
Joined: Tue Nov 27, 2018 1:32 pm

Re: UKVCAS Super Priority Service

Post by shashankverma6 » Wed Jan 16, 2019 6:04 pm

I would like to thank everyone on this forum, for helping me through my process. I wanted to give out a couple of details regarding my experience, which may help some people.

Applied by: My wife's firm

Date Application Submitted: Jan 11th

Date Payment deducted: Jan 11th

Date of Appointment: Jan 16th (7am, using out of hours service for £260)

Place of Appointment: Mark Lane, London

Date Confirmation Received: Jan 16th (4PM)

BRP Received - Will update, when I get it.

One additional point, which was a question I had asked earlier on the forum, but didn't get a reply on, was if I should scan the documents or not, as the scanning service is technically included in the package for Super Priority.

I ended up uploading the documents that were downloaded digitally. For, e.g. didn't upload the Passport or the BRP, or the Sponsor Letter from my wife's firm.
My online advice, if you do go the embassy for scanning, is to print out documents, double sided. Their scanners scan blanks, if the document is one sided, and then they have to manually delete the blank scanned pages. The lady who did it for me, did it with a smile at 7 in the morning, but it is painful, so do try and reduce the pain as much as possible.

shashankverma6
Newly Registered
Posts: 28
Joined: Tue Nov 27, 2018 1:32 pm

Re: UKVCAS Super Priority Service

Post by shashankverma6 » Wed Jan 16, 2019 6:05 pm

kchakrabarty wrote:
Wed Jan 16, 2019 6:00 pm
shashankverma6 wrote:
Wed Jan 16, 2019 5:56 pm
kchakrabarty wrote:
Wed Jan 16, 2019 5:08 pm
shashankverma6 wrote:
Wed Jan 16, 2019 5:02 pm


1. You can combine PDFs of the statements and submit this online, under 'Financial Proof' as a single file

2. In addition to the Super Priority Service, you can opt for 'Out of hours service'. I personally did the same. To give you an idea, I submitted the online application on the 11th of Jan. Using 'Out of Hours', go the appointment for Jan 16th (7 am). Got approval email Jan 16th (4PM)
Hi Shashank,

Thanks for your response.

1. I tried combining pdfs using Adobe Acrobat Pro. However, the pdfs are encrypted. Hence, I am unable to combine them. I spoke with the bank as well, however they can't give me the password for removing the security from the file. I also tried printing to pdf. However, that did not work either because of the encrypted security. Just for information, I bank with NatWest. How were you able to combine pdf statements? Any other suggestions please?

2. How can you opt for the 'Out of hours service'? Did you apply for SET(M) as well? Is this one of the options available when I make the application? How much extra did you have to pay?

Regards,

KChakrabarty
1. That seems strange. I also bank with Natwest. I just went online, and pulled the statements online, which didnt have any password on it.

2. Like others have mentioned, the 'Out of Hours' service, is only available to 'Super Priority Service'. So if you do go that route, you should be able to get it. Also, another suggestion, I have is, scanning services are included in your take the 'Super Priority Service', so if you can't get the statements uploaded, you can always ask them to upload the specific ones for you

I can view statements online, print them as well. However, when I try to combine them using Adobe Acrobat Pro I get a message saying I can't do so because of encryption to the file. It's strange, how were you able to combine NatWest bank statements? Also, can we pick this up offline, I can message you my mobile number via private message and we can have a chat over the phone if you agree.

Can anyone suggest an alternative to the 0330 number i quoted in my original post? I don't want to call Sopia Steria as theirs is a premium rate number.
Hi,

Sure - DM me, and we can chat.

I am not sure about another number mate - I will let other opine.

Luni
Newly Registered
Posts: 14
Joined: Tue Dec 18, 2018 4:37 pm

Re: UKVCAS Super Priority Service

Post by Luni » Wed Jan 16, 2019 6:08 pm

CR001 wrote:
Wed Jan 16, 2019 1:22 pm
Luni wrote:
Wed Jan 16, 2019 1:19 pm
Just one question please, on what number did you reach the HO? may you share it here please?

Thanks and good luck
The number has been posted many many times. Read through the last few pages of the thread.
Thank you for your response. I went back and found many numbers in relation to many subjects but I am not 100% sure which one is for the HO. May you please share it again so that new users will find it here as well

kchakrabarty
Newly Registered
Posts: 16
Joined: Mon Jan 07, 2019 10:35 am

Re: UKVCAS Super Priority Service

Post by kchakrabarty » Wed Jan 16, 2019 6:10 pm

shashankverma6 wrote:
Wed Jan 16, 2019 6:05 pm
kchakrabarty wrote:
Wed Jan 16, 2019 6:00 pm
shashankverma6 wrote:
Wed Jan 16, 2019 5:56 pm
kchakrabarty wrote:
Wed Jan 16, 2019 5:08 pm


Hi Shashank,

Thanks for your response.

1. I tried combining pdfs using Adobe Acrobat Pro. However, the pdfs are encrypted. Hence, I am unable to combine them. I spoke with the bank as well, however they can't give me the password for removing the security from the file. I also tried printing to pdf. However, that did not work either because of the encrypted security. Just for information, I bank with NatWest. How were you able to combine pdf statements? Any other suggestions please?

2. How can you opt for the 'Out of hours service'? Did you apply for SET(M) as well? Is this one of the options available when I make the application? How much extra did you have to pay?

Regards,

KChakrabarty
1. That seems strange. I also bank with Natwest. I just went online, and pulled the statements online, which didnt have any password on it.

2. Like others have mentioned, the 'Out of Hours' service, is only available to 'Super Priority Service'. So if you do go that route, you should be able to get it. Also, another suggestion, I have is, scanning services are included in your take the 'Super Priority Service', so if you can't get the statements uploaded, you can always ask them to upload the specific ones for you

I can view statements online, print them as well. However, when I try to combine them using Adobe Acrobat Pro I get a message saying I can't do so because of encryption to the file. It's strange, how were you able to combine NatWest bank statements? Also, can we pick this up offline, I can message you my mobile number via private message and we can have a chat over the phone if you agree.

Can anyone suggest an alternative to the 0330 number i quoted in my original post? I don't want to call Sopia Steria as theirs is a premium rate number.
Hi,

Sure - DM me, and we can chat.

I am not sure about another number mate - I will let other opine.
That's fine Shashank. I can't DM as the admins seem to have blocked that ability. Can you please advise how you combined pdfs of NatWest online bank statements?

Luni
Newly Registered
Posts: 14
Joined: Tue Dec 18, 2018 4:37 pm

Re: UKVCAS Super Priority Service

Post by Luni » Wed Jan 16, 2019 6:11 pm

ecu-daba wrote:
Wed Jan 16, 2019 1:32 pm
Hi All:

This is my final update as thankfully everything has been processed and resolved for my ILR application.
To sum up:

- Biometrics appointment on 26th November 2018

- Escalated 5 times and received multiple generic e-mails (It will take 6 months, application within service standards etc)

- On 20th December I submitted an official complaint with a full breakdown ( dates, names emails) etc also demanding a refund.

- ILR confirmation e-mail received on 9th January. 6 1/2 weeks late !

- BRP card arrived on 16th January, delivered by DX.

- An hour after my BRP was delivered, I received an automatic refund for £610 directly into my credit card.

THE HO just hit a massive backlog during the transition process onto the new system. The worst delays are for those who applied on November which is my case. They do not seem to be processing the application in order as they are divided into teams within the HO. They HO had no other resource but to issue full refunds. Ironically , the refund took way faster to process than anything else. I believe they just want to to get delayed applications fully processed and refunded on a priority basis to avoid further communications/escalations/complaints. Sadly ,those who applied in November happened to do so at the worst possible time going by the updates on this thread. Best of luck to those who are still waiting since November.
How long did it take them to reply to the complaint?

shashankverma6
Newly Registered
Posts: 28
Joined: Tue Nov 27, 2018 1:32 pm

Re: UKVCAS Super Priority Service

Post by shashankverma6 » Wed Jan 16, 2019 6:27 pm

kchakrabarty wrote:
Wed Jan 16, 2019 6:10 pm
shashankverma6 wrote:
Wed Jan 16, 2019 6:05 pm
kchakrabarty wrote:
Wed Jan 16, 2019 6:00 pm
shashankverma6 wrote:
Wed Jan 16, 2019 5:56 pm


1. That seems strange. I also bank with Natwest. I just went online, and pulled the statements online, which didnt have any password on it.

2. Like others have mentioned, the 'Out of Hours' service, is only available to 'Super Priority Service'. So if you do go that route, you should be able to get it. Also, another suggestion, I have is, scanning services are included in your take the 'Super Priority Service', so if you can't get the statements uploaded, you can always ask them to upload the specific ones for you

I can view statements online, print them as well. However, when I try to combine them using Adobe Acrobat Pro I get a message saying I can't do so because of encryption to the file. It's strange, how were you able to combine NatWest bank statements? Also, can we pick this up offline, I can message you my mobile number via private message and we can have a chat over the phone if you agree.

Can anyone suggest an alternative to the 0330 number i quoted in my original post? I don't want to call Sopia Steria as theirs is a premium rate number.
Hi,

Sure - DM me, and we can chat.

I am not sure about another number mate - I will let other opine.
That's fine Shashank. I can't DM as the admins seem to have blocked that ability. Can you please advise how you combined pdfs of NatWest online bank statements?
I was doing it on a Mac, so maybe that helped? I could just drag and drop, and it just did it.
Also, if you are taking the 'Super Priority Service', then please print them and take them with you, and have Sopra, scan this for you

User avatar
Ritchie12
Member
Posts: 131
Joined: Tue Oct 16, 2018 9:12 pm
Mood:
South Africa

Re: UKVCAS Super Priority Service

Post by Ritchie12 » Wed Jan 16, 2019 6:31 pm

hey nim,
we run into this same screen a few weeks ago. It reverted to back to the standard and super priority screens after as few days as dilse4srk stated. I will advise you to wait for a few days if you are not in a hurry. The super priority option should pop up soon.
nim_t wrote:
Wed Jan 16, 2019 4:10 pm
Thank you for the reply. i choose the new service but i do not get super priority service. i have attached screenshots
Image


regards
nim

dilse4srk wrote:
Wed Jan 16, 2019 3:58 pm
nim_t wrote:
Wed Jan 16, 2019 3:43 pm
Hi guys,
i am about to submit SET LR online application. however i only get standard service option at the final payment page. but i see some of you guys had super priority service. may i know how did you apply for SET lR using super priority service?
really appreciate your help
HI

Once you are on the final check checklist, you will get two services

Standard
and new super priority service
once you select that, you will be asked to pay 3018 and once the payment is completed then you will be redirected to sopra site to book appointment. It will be helpful if you could share a screenshot of your current application screen

User avatar
CR001
Moderator
Posts: 75615
Joined: Thu Mar 08, 2012 10:55 pm
Location: London
Mood:
South Africa

Re: UKVCAS Super Priority Service

Post by CR001 » Wed Jan 16, 2019 6:34 pm

shashankverma6 wrote:
Wed Jan 16, 2019 6:05 pm
kchakrabarty wrote:
Wed Jan 16, 2019 6:00 pm
shashankverma6 wrote:
Wed Jan 16, 2019 5:56 pm
kchakrabarty wrote:
Wed Jan 16, 2019 5:08 pm


Hi Shashank,

Thanks for your response.

1. I tried combining pdfs using Adobe Acrobat Pro. However, the pdfs are encrypted. Hence, I am unable to combine them. I spoke with the bank as well, however they can't give me the password for removing the security from the file. I also tried printing to pdf. However, that did not work either because of the encrypted security. Just for information, I bank with NatWest. How were you able to combine pdf statements? Any other suggestions please?

2. How can you opt for the 'Out of hours service'? Did you apply for SET(M) as well? Is this one of the options available when I make the application? How much extra did you have to pay?

Regards,

KChakrabarty
1. That seems strange. I also bank with Natwest. I just went online, and pulled the statements online, which didnt have any password on it.

2. Like others have mentioned, the 'Out of Hours' service, is only available to 'Super Priority Service'. So if you do go that route, you should be able to get it. Also, another suggestion, I have is, scanning services are included in your take the 'Super Priority Service', so if you can't get the statements uploaded, you can always ask them to upload the specific ones for you

I can view statements online, print them as well. However, when I try to combine them using Adobe Acrobat Pro I get a message saying I can't do so because of encryption to the file. It's strange, how were you able to combine NatWest bank statements? Also, can we pick this up offline, I can message you my mobile number via private message and we can have a chat over the phone if you agree.

Can anyone suggest an alternative to the 0330 number i quoted in my original post? I don't want to call Sopia Steria as theirs is a premium rate number.
Hi,

Sure - DM me, and we can chat.

I am not sure about another number mate - I will let other opine.
Post in public so that all may benefit. Everyone on the forum is a complete stranger and we have many scammers and spammera here daily.

Neither you or or the poster you are responding to have pm function access yet.
Char (CR001 not Casa)
In life you cannot press the Backspace button!!
Please DO NOT send me a PM for immigration advice. I reserve the right to ignore the PM and not respond.

nice111
Member
Posts: 129
Joined: Wed Jun 15, 2016 3:07 am

Re: UKVCAS Super Priority Service

Post by nice111 » Wed Jan 16, 2019 7:48 pm

R-graphite wrote:
Mon Jan 14, 2019 3:42 pm
Update!!

I received the decision!!! And it has been granted on the same day. Tonight I am celebrating!

I am really praying for all those who are waiting still,I can understand how frustrating and nerve wracking it could be. Good luck and thanks for all those who helped me in the forum!
R-graphite wrote:
Mon Jan 14, 2019 12:23 pm
Timeline:

1. Applied on 8th January 2019 SET(M) super priority service
2. Received generic email stating that my application could take 6 months on 9th January 2019
3. Attended appointment on 14th January 2019
4. Waiting...

Note: I haven’t received any email after attending my appointment (so far)
Congratulations R-graphite.

Would you mind sharing list of your documents please?

kchakrabarty
Newly Registered
Posts: 16
Joined: Mon Jan 07, 2019 10:35 am

Re: UKVCAS Super Priority Service

Post by kchakrabarty » Wed Jan 16, 2019 10:02 pm

nice111 wrote:
Wed Jan 16, 2019 7:48 pm
R-graphite wrote:
Mon Jan 14, 2019 3:42 pm
Update!!

I received the decision!!! And it has been granted on the same day. Tonight I am celebrating!

I am really praying for all those who are waiting still,I can understand how frustrating and nerve wracking it could be. Good luck and thanks for all those who helped me in the forum!
R-graphite wrote:
Mon Jan 14, 2019 12:23 pm
Timeline:

1. Applied on 8th January 2019 SET(M) super priority service
2. Received generic email stating that my application could take 6 months on 9th January 2019
3. Attended appointment on 14th January 2019
4. Waiting...

Note: I haven’t received any email after attending my appointment (so far)
Congratulations R-graphite.

Would you mind sharing list of your documents please?
Congrats R-Graphite,and it will also be useful if you tell how did you upload the bank statements? Did you just upload them individually or combined the all together?

R-graphite
Member
Posts: 202
Joined: Fri Nov 02, 2018 8:46 am
Mood:

Re: UKVCAS Super Priority Service

Post by R-graphite » Wed Jan 16, 2019 11:03 pm

I combined the bank statement in order in 1 file.

Files:

1. 12 bank statements although I only had to submit 6
2. 12 payslios although I only had to submit 6

3. Life in the UK test

4. My Masters degree taught in the UK

5. Employer letter stating start date, period of employment(from start to current), annual salary from April 2017 to April 2018 and from April 2018 to current time. And in the same letter my employer confirmed that my payslios are genuine and stamped by the company.

6. Marriage certificate
7. Mortgage agreement and statement
8. 16 joint letters of correspondence (you only need 6)
9. Current passport and old expired passports
10. Current BRP
11. Recent council tax
12. Declaration form signed by my wife



kchakrabarty wrote:
Wed Jan 16, 2019 10:02 pm
nice111 wrote:
Wed Jan 16, 2019 7:48 pm
R-graphite wrote:
Mon Jan 14, 2019 3:42 pm
Update!!

I received the decision!!! And it has been granted on the same day. Tonight I am celebrating!

I am really praying for all those who are waiting still,I can understand how frustrating and nerve wracking it could be. Good luck and thanks for all those who helped me in the forum!
R-graphite wrote:
Mon Jan 14, 2019 12:23 pm
Timeline:

1. Applied on 8th January 2019 SET(M) super priority service
2. Received generic email stating that my application could take 6 months on 9th January 2019
3. Attended appointment on 14th January 2019
4. Waiting...

Note: I haven’t received any email after attending my appointment (so far)
Congratulations R-graphite.

Would you mind sharing list of your documents please?
Congrats R-Graphite,and it will also be useful if you tell how did you upload the bank statements? Did you just upload them individually or combined the all together?
I am not legally qualified, all my answers are from personal experience or readings. Please seek legal advice and don’t take my opinion as one.

Chadni90
Newly Registered
Posts: 4
Joined: Wed Jan 16, 2019 12:23 am
Bangladesh

Re: UKVCAS Super Priority Service

Post by Chadni90 » Thu Jan 17, 2019 1:21 am

Luni wrote:
Wed Jan 16, 2019 1:19 pm
Chadni90 wrote:
Wed Jan 16, 2019 1:10 am
kiwitt wrote:
Tue Jan 15, 2019 6:54 pm
My case is also very strange

Set(o) Tier 2 ILR Online submission: 10th of Dec

Biometrics appointment: 14th of Dec at Glasgow centre

Still waiting for results. I have been calling them for third times. The first email I received was a bit strange. It said that my application has not been completed and I shall keep waiting.

Several days later when I made my second escalation, the email was: We are aiming to make decision within 24hrs however if the case is delayed due to not customer fault, then I am eligible for refund blablabla (generic again).

Then something strange happened today. I did my 3rd escalation yesterday and today I got a phone call from them and they said they were unable to track my application online. Then they gave me an email address and asked me to email them my application form!

After I did that, I receive a further phone call from them and said my application has been found and there is a delay in process blablabla and I am eligible for refund (generic reply again). Then 2 hours later, my solicitor received a very strange email! It was sent by UK Sopra Streia and said: Thanks for uploading your supporting documents. We have now completed the following checks of the files that were available as of 15/1/19.

Did anyone got this email before? The strange thing is I never paid for this documents checking service and it did send to me after a month waiting.... That is very strange...

When I went to sopra steria, they just scanned my passport and said my application is submitted. But they didn't ask for any documents hard copies even though I told I had them with me. However, I had uploaded them already in my UKVCAS account beforehand.

Now it's been almost 3 weeks since 18th December. When I called home office regarding the progress, they said the record shows, my application has not yet been completed!

What does it mean? What should I do not?
Should I call sopra steria about it? I haven't contacted them until now and I haven't gotten any email from them saying my documents have been sent to home office.

Please, anyone, help me! Suggest me ...I am really very stressed. I am concerned if my visa gets rejected for incomplete application.
Hello,
That is very odd. Can you access your online Sopra account? You should have uploaded all documents there and during your appointment at Sopra they should have checked your papers (especially if you paid £35 for the checking service). Give Sopra a call and try to resolve the problem there then call the HO again and ask them to confirm that the application is now complete.

Just one question please, on what number did you reach the HO? may you share it here please?

Thanks and good luck

Hi

Thanks for your suggestions. I did upload all the documents before I attended my appointment. But I didn't pay extra fee for document check service.

But that shouldn't restraint them from submitting my documents to the HO I believe!

I called HO in this number 0300 123 2241

Do you think it's okay to call HO again to check if my application is yet incomplete?

mizer
Member
Posts: 176
Joined: Mon Jun 27, 2016 6:07 pm
Morocco

Re: UKVCAS Super Priority Service

Post by mizer » Thu Jan 17, 2019 2:19 am

R-graphite wrote:
Wed Jan 16, 2019 11:03 pm
I combined the bank statement in order in 1 file.

Files:

1. 12 bank statements although I only had to submit 6
Did you upload them under same file?if the answer is yes how did you manage to keep the file under 6MB?
2. 12 payslios although I only had to submit 6
Same first question?

3. Life in the UK test

4. My Masters degree taught in the UK

5. Employer letter stating start date, period of employment(from start to current), annual salary from April 2017 to April 2018 and from April 2018 to current time. And in the same letter my employer confirmed that my payslios are genuine and stamped by the company.

6. Marriage certificate
Did they ask for it ?
7. Mortgage agreement and statement
8. 16 joint letters of correspondence (you only need 6)
Same first question?
9. Current passport and old expired passports
Same first question?
10. Current BRp
11. Recent council tax
12. Declaration form signed by my wife

From your list you didn't submit consent confirmation form for home office to check your documents? And also you didn't submit
Your wife proof of settlement?



kchakrabarty wrote:
Wed Jan 16, 2019 10:02 pm
nice111 wrote:
Wed Jan 16, 2019 7:48 pm
R-graphite wrote:
Mon Jan 14, 2019 3:42 pm
Update!!

I received the decision!!! And it has been granted on the same day. Tonight I am celebrating!

I am really praying for all those who are waiting still,I can understand how frustrating and nerve wracking it could be. Good luck and thanks for all those who helped me in the forum!

Congratulations R-graphite.

Would you mind sharing list of your documents please?
Congrats R-Graphite,and it will also be useful if you tell how did you upload the bank statements? Did you just upload them individually or combined the all together?

R-graphite
Member
Posts: 202
Joined: Fri Nov 02, 2018 8:46 am
Mood:

Re: UKVCAS Super Priority Service

Post by R-graphite » Thu Jan 17, 2019 5:45 am

Sorry i did submit my wife’s passport.

No they didn’t ask for marriage certificate but I sent it anyway.

All files were under 6 mb, I had to adjust the scanner quality between 180 to 200 dpi. I made sure quality is good and opted for quality check.

For the SET(M) application you only need to scan declaration form and at the end there is a declaration for you as an applicant which is part of the application. I did not print any other type of consent ad they haven’t asked for it.
mizer wrote:
Thu Jan 17, 2019 2:19 am
R-graphite wrote:
Wed Jan 16, 2019 11:03 pm
I combined the bank statement in order in 1 file.

Files:

1. 12 bank statements although I only had to submit 6
Did you upload them under same file?if the answer is yes how did you manage to keep the file under 6MB?
2. 12 payslios although I only had to submit 6
Same first question?

3. Life in the UK test

4. My Masters degree taught in the UK

5. Employer letter stating start date, period of employment(from start to current), annual salary from April 2017 to April 2018 and from April 2018 to current time. And in the same letter my employer confirmed that my payslios are genuine and stamped by the company.

6. Marriage certificate
Did they ask for it ?
7. Mortgage agreement and statement
8. 16 joint letters of correspondence (you only need 6)
Same first question?
9. Current passport and old expired passports
Same first question?
10. Current BRp
11. Recent council tax
12. Declaration form signed by my wife

From your list you didn't submit consent confirmation form for home office to check your documents? And also you didn't submit
Your wife proof of settlement?



kchakrabarty wrote:
Wed Jan 16, 2019 10:02 pm
nice111 wrote:
Wed Jan 16, 2019 7:48 pm


Congratulations R-graphite.

Would you mind sharing list of your documents please?
Congrats R-Graphite,and it will also be useful if you tell how did you upload the bank statements? Did you just upload them individually or combined the all together?
I am not legally qualified, all my answers are from personal experience or readings. Please seek legal advice and don’t take my opinion as one.

ecu-daba
Newly Registered
Posts: 11
Joined: Tue Dec 04, 2018 10:43 am
Ecuador

Re: UKVCAS Super Priority Service

Post by ecu-daba » Thu Jan 17, 2019 9:34 am

Luni wrote:
Wed Jan 16, 2019 6:11 pm
ecu-daba wrote:
Wed Jan 16, 2019 1:32 pm
Hi All:

This is my final update as thankfully everything has been processed and resolved for my ILR application.
To sum up:

- Biometrics appointment on 26th November 2018

- Escalated 5 times and received multiple generic e-mails (It will take 6 months, application within service standards etc)

- On 20th December I submitted an official complaint with a full breakdown ( dates, names emails) etc also demanding a refund.

- ILR confirmation e-mail received on 9th January. 6 1/2 weeks late !

- BRP card arrived on 16th January, delivered by DX.

- An hour after my BRP was delivered, I received an automatic refund for £610 directly into my credit card.

THE HO just hit a massive backlog during the transition process onto the new system. The worst delays are for those who applied on November which is my case. They do not seem to be processing the application in order as they are divided into teams within the HO. They HO had no other resource but to issue full refunds. Ironically , the refund took way faster to process than anything else. I believe they just want to to get delayed applications fully processed and refunded on a priority basis to avoid further communications/escalations/complaints. Sadly ,those who applied in November happened to do so at the worst possible time going by the updates on this thread. Best of luck to those who are still waiting since November.
How long did it take them to reply to the complaint?
Hi Luni. It took them 12 working days to reply to my complaint e-mail

ecu-daba
Newly Registered
Posts: 11
Joined: Tue Dec 04, 2018 10:43 am
Ecuador

Re: UKVCAS Super Priority Service

Post by ecu-daba » Thu Jan 17, 2019 9:35 am

Luni wrote:
Wed Jan 16, 2019 6:11 pm
ecu-daba wrote:
Wed Jan 16, 2019 1:32 pm
Hi All:

This is my final update as thankfully everything has been processed and resolved for my ILR application.
To sum up:

- Biometrics appointment on 26th November 2018

- Escalated 5 times and received multiple generic e-mails (It will take 6 months, application within service standards etc)

- On 20th December I submitted an official complaint with a full breakdown ( dates, names emails) etc also demanding a refund.

- ILR confirmation e-mail received on 9th January. 6 1/2 weeks late !

- BRP card arrived on 16th January, delivered by DX.

- An hour after my BRP was delivered, I received an automatic refund for £610 directly into my credit card.

THE HO just hit a massive backlog during the transition process onto the new system. The worst delays are for those who applied on November which is my case. They do not seem to be processing the application in order as they are divided into teams within the HO. They HO had no other resource but to issue full refunds. Ironically , the refund took way faster to process than anything else. I believe they just want to to get delayed applications fully processed and refunded on a priority basis to avoid further communications/escalations/complaints. Sadly ,those who applied in November happened to do so at the worst possible time going by the updates on this thread. Best of luck to those who are still waiting since November.
How long did it take them to reply to the complaint?
Hi Luni. It took them 12 working days to reply to my complaint e-mail

nim_t
Newly Registered
Posts: 3
Joined: Thu Dec 13, 2018 12:24 pm
Mood:
Nepal

Re: UKVCAS Super Priority Service

Post by nim_t » Thu Jan 17, 2019 10:05 am

Thank you all for your replies. As advised i will wait few days and check if super priority service pops up.

Ritchie12 wrote:
Wed Jan 16, 2019 6:31 pm
hey nim,
we run into this same screen a few weeks ago. It reverted to back to the standard and super priority screens after as few days as dilse4srk stated. I will advise you to wait for a few days if you are not in a hurry. The super priority option should pop up soon.
nim_t wrote:
Wed Jan 16, 2019 4:10 pm
Thank you for the reply. i choose the new service but i do not get super priority service. i have attached screenshots
Image


regards
nim

dilse4srk wrote:
Wed Jan 16, 2019 3:58 pm
nim_t wrote:
Wed Jan 16, 2019 3:43 pm
Hi guys,
i am about to submit SET LR online application. however i only get standard service option at the final payment page. but i see some of you guys had super priority service. may i know how did you apply for SET lR using super priority service?
really appreciate your help
HI

Once you are on the final check checklist, you will get two services

Standard
and new super priority service
once you select that, you will be asked to pay 3018 and once the payment is completed then you will be redirected to sopra site to book appointment. It will be helpful if you could share a screenshot of your current application screen

R-graphite
Member
Posts: 202
Joined: Fri Nov 02, 2018 8:46 am
Mood:

Re: UKVCAS Super Priority Service

Post by R-graphite » Thu Jan 17, 2019 10:20 am

Final Update:

I received my BRP this morning:

Final timeline:

1. 08/01/2019: applied SET(M) online - Super priority
2. 09/01/2019: received generic email saying that my applocation could take 6 months and that it has been received.
3. 14/01/2019: attended biometric enrollment at London lounge 9:30Am(good experience and nice staff)
4. 14/01/2019: Received decision at 3:45 Pm
5. 16/01/2019: Received a letter that says I will be receiving my BRP within 7 days
6. 17/01/2019: Received my BRP

GL
R-graphite wrote:
Thu Jan 17, 2019 5:45 am
Sorry i did submit my wife’s passport.

No they didn’t ask for marriage certificate but I sent it anyway.

All files were under 6 mb, I had to adjust the scanner quality between 180 to 200 dpi. I made sure quality is good and opted for quality check.

For the SET(M) application you only need to scan declaration form and at the end there is a declaration for you as an applicant which is part of the application. I did not print any other type of consent ad they haven’t asked for it.
mizer wrote:
Thu Jan 17, 2019 2:19 am
R-graphite wrote:
Wed Jan 16, 2019 11:03 pm
I combined the bank statement in order in 1 file.

Files:

1. 12 bank statements although I only had to submit 6
Did you upload them under same file?if the answer is yes how did you manage to keep the file under 6MB?
2. 12 payslios although I only had to submit 6
Same first question?

3. Life in the UK test

4. My Masters degree taught in the UK

5. Employer letter stating start date, period of employment(from start to current), annual salary from April 2017 to April 2018 and from April 2018 to current time. And in the same letter my employer confirmed that my payslios are genuine and stamped by the company.

6. Marriage certificate
Did they ask for it ?
7. Mortgage agreement and statement
8. 16 joint letters of correspondence (you only need 6)
Same first question?
9. Current passport and old expired passports
Same first question?
10. Current BRp
11. Recent council tax
12. Declaration form signed by my wife

From your list you didn't submit consent confirmation form for home office to check your documents? And also you didn't submit
Your wife proof of settlement?



kchakrabarty wrote:
Wed Jan 16, 2019 10:02 pm


Congrats R-Graphite,and it will also be useful if you tell how did you upload the bank statements? Did you just upload them individually or combined the all together?
I am not legally qualified, all my answers are from personal experience or readings. Please seek legal advice and don’t take my opinion as one.

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