ESC

Click the "allow" button if you want to receive important news and updates from immigrationboards.com


Immigrationboards.com: Immigration, work visa and work permit discussion board

Welcome to immigrationboards.com!

Login Register Do not show

UKVCAS Super Priority Service

General UK immigration & work permits; don't post job search or family related topics!

Please use this section of the board if there is no specific section for your query.

Moderators: Casa, JAJ, ca.funke, Amber, Zimba, vinny, Obie, EUsmileWEallsmile, batleykhan, geriatrix, John, ChetanOjha, archigabe, push, Administrator

Locked
madihaali_304
Junior Member
Posts: 53
Joined: Wed Nov 28, 2018 11:49 am
Pakistan

Re: UKVCAS Super Priority Service

Post by madihaali_304 » Wed Dec 05, 2018 11:23 am

ukangel123 wrote:
Wed Dec 05, 2018 10:43 am
Hi everyone,

Anyone who have booked an appointment online know if the Same Day and Next Day appointment option is now available with Sopra Steria? How quick were you able to book an appointment?

Many thanks,
Hi, I submitted my application online on a Monday and could see appointments starting from Wednesday the same week.

sunnysakhi
Junior Member
Posts: 63
Joined: Wed Dec 05, 2018 11:53 am
India

Re: UKVCAS Super Priority Service

Post by sunnysakhi » Wed Dec 05, 2018 12:32 pm

mail9 wrote:
Tue Dec 04, 2018 6:04 pm
yes that is right. depends on who picks up your call.

thanks for the update
Dear mail 9
Have you received any information.
I have also applied my ILR in Super priority service on 27/11/2018. Haven't heard anything yet. Tried to call, the gentleman gathered information and no response so far.

sunnysakhi
Junior Member
Posts: 63
Joined: Wed Dec 05, 2018 11:53 am
India

Re: UKVCAS Super Priority Service

Post by sunnysakhi » Wed Dec 05, 2018 12:37 pm

Timothy Tao wrote:
Tue Dec 04, 2018 4:15 pm
msingh89 wrote:
Fri Nov 30, 2018 11:44 pm
very similar thing happen to me as well they noted my details when call them this morning using options 3 2 1 1 and few hours later get this email saying that
Thank you for contacting UKVI Contact Centre.
Our records show that your application has not yet been completed.We are unable to advise when a decision will be made but you will be notified in writing once made. Until such time, we are unable to assist further.
We are sorry we cannot be of further assistance
its seems normal email send by Contact centre Finally i think we have to wait for Ho to reply.
Given that my application was submitted on 28 Nov 2018 at the Croydon centre with super priority new service and didn't receive any updates until 4 Dec 2018, I just called the UKVI Contact centre with the same number and options. However, they are now saying that they cannot check my application status and cannot give me any information. They didn't even ask my case ID, I was only told to wait for HO to get in touch with me once decision is made and the decision time required depends on individual circumstances.

Any idea how to push them to check the status or give me something even like "Our records show that your application has not yet been completed." ?
I submitted my ILR application under Super Priority Service on 27/11/2018 at Manchester center. No communication yet.Tried calling the number they collected my information and told me that UKVI will come back with in 3-5 days. Very anxious.No response from UKVI after application service.

sunnysakhi
Junior Member
Posts: 63
Joined: Wed Dec 05, 2018 11:53 am
India

Re: UKVCAS Super Priority Service

Post by sunnysakhi » Wed Dec 05, 2018 12:42 pm

Vip07 wrote:
Tue Dec 04, 2018 9:10 pm
Hi,
I have been following this forum from the beginning. It has been very helpful. I have had my biometric on 26 November and nobody get back to afterwards. So, I called UKVI on Thursday and the gentlemen that I spoken to, taken my details and said it will pass it on to head office. Stating why it is taking this long. At the same point I was also contacting DX via Facebook messenger. They get back to me today saying that the parcel has been delivered. How would I rate their service. The BRP was delivered to my lawyer. However I am yet to received an approval letter.
My advice keep contacting DX. You never know best of lucky
Hi Vip07
how did you contact DX by Facebook messenger, can you please share DX facebook ID.Thanks in advance.

User avatar
CR001
Moderator
Posts: 75702
Joined: Thu Mar 08, 2012 10:55 pm
Location: London
Mood:
South Africa

Re: UKVCAS Super Priority Service

Post by CR001 » Wed Dec 05, 2018 12:51 pm

sunnysakhi wrote:
Wed Dec 05, 2018 12:42 pm
Vip07 wrote:
Tue Dec 04, 2018 9:10 pm
Hi,
I have been following this forum from the beginning. It has been very helpful. I have had my biometric on 26 November and nobody get back to afterwards. So, I called UKVI on Thursday and the gentlemen that I spoken to, taken my details and said it will pass it on to head office. Stating why it is taking this long. At the same point I was also contacting DX via Facebook messenger. They get back to me today saying that the parcel has been delivered. How would I rate their service. The BRP was delivered to my lawyer. However I am yet to received an approval letter.
My advice keep contacting DX. You never know best of lucky
Hi Vip07
how did you contact DX by Facebook messenger, can you please share DX facebook ID.Thanks in advance.
Are you not able to simply search for them on Facebook under DX Courier rather than having social media weblinks posted on the forum????
Char (CR001 not Casa)
In life you cannot press the Backspace button!!
Please DO NOT send me a PM for immigration advice. I reserve the right to ignore the PM and not respond.

sunnysakhi
Junior Member
Posts: 63
Joined: Wed Dec 05, 2018 11:53 am
India

Re: UKVCAS Super Priority Service

Post by sunnysakhi » Wed Dec 05, 2018 1:06 pm

mail9 wrote:
Tue Dec 04, 2018 11:51 am
today also no delivery from DX
I also applied under super priority on 27th November. Checked with DX delivery, nothing for today as well.very stressed and anxious.

Vip07
Newly Registered
Posts: 2
Joined: Tue Dec 04, 2018 8:57 pm

Re: UKVCAS Super Priority Service

Post by Vip07 » Wed Dec 05, 2018 1:50 pm

sunnysakhi wrote:
Wed Dec 05, 2018 12:42 pm
Vip07 wrote:
Tue Dec 04, 2018 9:10 pm
Hi,
I have been following this forum from the beginning. It has been very helpful. I have had my biometric on 26 November and nobody get back to afterwards. So, I called UKVI on Thursday and the gentlemen that I spoken to, taken my details and said it will pass it on to head office. Stating why it is taking this long. At the same point I was also contacting DX via Facebook messenger. They get back to me today saying that the parcel has been delivered. How would I rate their service. The BRP was delivered to my lawyer. However I am yet to received an approval letter.
My advice keep contacting DX. You never know best of lucky
Hi Vip07
how did you contact DX by Facebook messenger, can you please share DX facebook ID.Thanks in advance.
Search for them on Facebook and send them all the details like your name and address. If you have a lawyer make sure you send them his name and office address as well.

Timothy Tao
Newbie
Posts: 46
Joined: Tue Nov 13, 2018 2:25 pm
Location: UK
Mood:
Contact:
China

Re: UKVCAS Super Priority Service

Post by Timothy Tao » Wed Dec 05, 2018 2:03 pm

ukangel123 wrote:
Wed Dec 05, 2018 10:43 am
Hi everyone,

Anyone who have booked an appointment online know if the Same Day and Next Day appointment option is now available with Sopra Steria? How quick were you able to book an appointment?

Many thanks,
My experience is you can always find a next day appointment from one of the appointment centres - there are many.

Timothy Tao
Newbie
Posts: 46
Joined: Tue Nov 13, 2018 2:25 pm
Location: UK
Mood:
Contact:
China

Re: UKVCAS Super Priority Service

Post by Timothy Tao » Wed Dec 05, 2018 2:05 pm

sunnysakhi wrote:
Wed Dec 05, 2018 1:06 pm
mail9 wrote:
Tue Dec 04, 2018 11:51 am
today also no delivery from DX
I also applied under super priority on 27th November. Checked with DX delivery, nothing for today as well.very stressed and anxious.
Same no reply, but I applied on 28th. Will start calling them nonstop next week if nothing heard until this Friday.

bhcool
Newly Registered
Posts: 10
Joined: Wed Dec 05, 2018 2:46 pm
India

Re: UKVCAS Super Priority Service

Post by bhcool » Wed Dec 05, 2018 2:56 pm

Timothy Tao wrote:
Wed Dec 05, 2018 2:05 pm
sunnysakhi wrote:
Wed Dec 05, 2018 1:06 pm
mail9 wrote:
Tue Dec 04, 2018 11:51 am
today also no delivery from DX
I also applied under super priority on 27th November. Checked with DX delivery, nothing for today as well.very stressed and anxious.
Same no reply, but I applied on 28th. Will start calling them nonstop next week if nothing heard until this Friday.
Same for me too, i applied at Birmingham centre on 28th for super priority, no communication on email/letter yet. I contacted Dx through there live chat but they said no parcel for me, guess just need to wait hoping to hear at least till Friday.

sunnysakhi
Junior Member
Posts: 63
Joined: Wed Dec 05, 2018 11:53 am
India

Re: UKVCAS Super Priority Service

Post by sunnysakhi » Wed Dec 05, 2018 3:12 pm

Vip07 wrote:
Wed Dec 05, 2018 1:50 pm
sunnysakhi wrote:
Wed Dec 05, 2018 12:42 pm
Vip07 wrote:
Tue Dec 04, 2018 9:10 pm
Hi,
I have been following this forum from the beginning. It has been very helpful. I have had my biometric on 26 November and nobody get back to afterwards. So, I called UKVI on Thursday and the gentlemen that I spoken to, taken my details and said it will pass it on to head office. Stating why it is taking this long. At the same point I was also contacting DX via Facebook messenger. They get back to me today saying that the parcel has been delivered. How would I rate their service. The BRP was delivered to my lawyer. However I am yet to received an approval letter.
My advice keep contacting DX. You never know best of lucky
Hi Vip07
how did you contact DX by Facebook messenger, can you please share DX facebook ID.Thanks in advance.
Search for them on Facebook and send them all the details like your name and address. If you have a lawyer make sure you send them his name and office address as well.
Thanks for guidance. Appreciate my friend. I did exactly as you said. No delivery for me today.

sunnysakhi
Junior Member
Posts: 63
Joined: Wed Dec 05, 2018 11:53 am
India

Re: UKVCAS Super Priority Service

Post by sunnysakhi » Wed Dec 05, 2018 3:13 pm

Timothy Tao wrote:
Wed Dec 05, 2018 2:05 pm
sunnysakhi wrote:
Wed Dec 05, 2018 1:06 pm
mail9 wrote:
Tue Dec 04, 2018 11:51 am
today also no delivery from DX
I also applied under super priority on 27th November. Checked with DX delivery, nothing for today as well.very stressed and anxious.
Same no reply, but I applied on 28th. Will start calling them nonstop next week if nothing heard until this Friday.
Let us hope for the best.

sunnysakhi
Junior Member
Posts: 63
Joined: Wed Dec 05, 2018 11:53 am
India

Re: UKVCAS Super Priority Service

Post by sunnysakhi » Wed Dec 05, 2018 3:15 pm

bhcool wrote:
Wed Dec 05, 2018 2:56 pm
Timothy Tao wrote:
Wed Dec 05, 2018 2:05 pm
sunnysakhi wrote:
Wed Dec 05, 2018 1:06 pm
mail9 wrote:
Tue Dec 04, 2018 11:51 am
today also no delivery from DX
I also applied under super priority on 27th November. Checked with DX delivery, nothing for today as well.very stressed and anxious.
Same no reply, but I applied on 28th. Will start calling them nonstop next week if nothing heard until this Friday.
Same for me too, i applied at Birmingham centre on 28th for super priority, no communication on email/letter yet. I contacted Dx through there live chat but they said no parcel for me, guess just need to wait hoping to hear at least till Friday.
Hi bhcool
Let us hope for the best.

sunnysakhi
Junior Member
Posts: 63
Joined: Wed Dec 05, 2018 11:53 am
India

Re: UKVCAS Super Priority Service

Post by sunnysakhi » Wed Dec 05, 2018 5:23 pm

oldmankensey wrote:
Tue Dec 04, 2018 6:27 pm
it all seems very random. I had super priority appointment in London on Friday, nothing heard. In the other thread, someone went to exact same centre the day after and they've already had email confirming the visa has been granted.

On the call centre, it's the same. I had my details taken by super helpful woman today, but others hit a wall. I would advise to call again (making note of the names so you don't ask the same person twice!) until someone gets your details.
Hi have you received any communication about your application.

mail9
Junior Member
Posts: 65
Joined: Thu Nov 29, 2018 12:00 pm

Re: UKVCAS Super Priority Service

Post by mail9 » Wed Dec 05, 2018 5:29 pm

sunnysakhi wrote:
Wed Dec 05, 2018 12:32 pm
mail9 wrote:
Tue Dec 04, 2018 6:04 pm
yes that is right. depends on who picks up your call.

thanks for the update
Dear mail 9
Have you received any information.
I have also applied my ILR in Super priority service on 27/11/2018. Haven't heard anything yet. Tried to call, the gentleman gathered information and no response so far.
no i have no heard from them. the contact centre lady told me not to keep calling them again and again. i have to wait for 5 days and then call

mail9
Junior Member
Posts: 65
Joined: Thu Nov 29, 2018 12:00 pm

Re: UKVCAS Super Priority Service

Post by mail9 » Wed Dec 05, 2018 5:35 pm

mail9 wrote:
Wed Dec 05, 2018 5:29 pm
sunnysakhi wrote:
Wed Dec 05, 2018 12:32 pm
mail9 wrote:
Tue Dec 04, 2018 6:04 pm
yes that is right. depends on who picks up your call.

thanks for the update
Dear mail 9
Have you received any information.
I have also applied my ILR in Super priority service on 27/11/2018. Haven't heard anything yet. Tried to call, the gentleman gathered information and no response so far.
no i have no heard from them. the contact centre lady told me not to keep calling them again and again. i have to wait for 5 days and then call
some of them are very very rude that you wonder why you have paid so much for hear all they have to say. we have to report this. anybody had the same experience?

cja_1234
Newbie
Posts: 35
Joined: Wed Dec 05, 2018 5:16 pm

Re: UKVCAS Super Priority Service

Post by cja_1234 » Wed Dec 05, 2018 5:38 pm

Dear all

Extremely frustrating.

00.30am December 1 (Saturday): Online application SET (O) submitted under Super Priority

9.00am December 1 (Saturday): Attended a Sopra Steria appointment on the same day at Manchester main library centre. The staff was very nice there, and the guy who did my document upload check and passport check said my application is very organised and he would be surprised if I am contacted for further information

2.56pm December 3 (Monday): emailed ApplyOnlineE-Support@homeoffice.gov.uk to check the status. No reply

4.05pm December 3 (Monday): received an email from "hocommunications@communications.homeoffice.gov.uk" with a case ID and using my "other old names" on the application saying "It may take up to six months to make a decision on your case. If we are unable to process your application within six months, we will tell you as soon as possible."

December 4 - 5 (Tuesday and Wednesday): I have been calling UK VI number option 4 then 1 saying the standards are not met. I managed one guy to note down my details around 9.30am on December 5. I also called DX to check if there is a parcel for me. The lady said she has nothing and asked me to check tomorrow again

2.18pm December 5: I received an email from "UKVIcontactcentre@homeoffice.gov.uk" saying that "
Our records show your application has not yet been completed. We are unable to advise when a decision will be made, but you will be notified in writing once made. The lady is from Croyden Centre operations and left a phone number and her email address in the signature.

I called the Croyden centre number as written in the email and another lady picked up, and the conversation started from where I got the number from. Then she said the super-priority service does not guarantee anything and the extra money is the risk I have to take. Then she said even if I call the UKVI contact centre the answer would be the same. Then she said she has to end this call now. She was extremely rude.

Then I replied to the email "UKVIcontactcentre@homeoffice.gov.uk" asking for the clarification of "Our records show your application has not yet been completed" because as far as my application is concerned, it is completed. I completed the form, paid the right amount then attended an appointment. Then the lady answered in one line (without any formality) "Decision process is not yet completed".

I think I can request for the refund with this evidence although supposedly I get a letter later dated on December 4? I wonder if they just make up the bad quality date!

Has anyone gone through a similar situation and attended an appointment at Manchester central library recently and received a decision by now?

mail9
Junior Member
Posts: 65
Joined: Thu Nov 29, 2018 12:00 pm

Re: UKVCAS Super Priority Service

Post by mail9 » Wed Dec 05, 2018 5:50 pm

sunnysakhi wrote:
Wed Dec 05, 2018 12:37 pm
Timothy Tao wrote:
Tue Dec 04, 2018 4:15 pm
msingh89 wrote:
Fri Nov 30, 2018 11:44 pm
very similar thing happen to me as well they noted my details when call them this morning using options 3 2 1 1 and few hours later get this email saying that
Thank you for contacting UKVI Contact Centre.
Our records show that your application has not yet been completed.We are unable to advise when a decision will be made but you will be notified in writing once made. Until such time, we are unable to assist further.
We are sorry we cannot be of further assistance
its seems normal email send by Contact centre Finally i think we have to wait for Ho to reply.
Given that my application was submitted on 28 Nov 2018 at the Croydon centre with super priority new service and didn't receive any updates until 4 Dec 2018, I just called the UKVI Contact centre with the same number and options. However, they are now saying that they cannot check my application status and cannot give me any information. They didn't even ask my case ID, I was only told to wait for HO to get in touch with me once decision is made and the decision time required depends on individual circumstances.

Any idea how to push them to check the status or give me something even like "Our records show that your application has not yet been completed." ?
I submitted my ILR application under Super Priority Service on 27/11/2018 at Manchester center. No communication yet.Tried calling the number they collected my information and told me that UKVI will come back with in 3-5 days. Very anxious.No response from UKVI after application service.

exactly. when i called on 28th, 48 hours after my appointment, 3 different people told me they cant help me until 5 days have passed.They were not at all helpful and one of them was very rude.i kept calling and they kept giving me 3 different emails to enquire if i have any concerns but they cant help. A lady was ready to escalate it on monday. when i called again today, the customer service lady said in a very rude tone "you don't keep calling here again and again."

mail9
Junior Member
Posts: 65
Joined: Thu Nov 29, 2018 12:00 pm

Re: UKVCAS Super Priority Service

Post by mail9 » Wed Dec 05, 2018 6:00 pm

Timothy Tao wrote:
Tue Dec 04, 2018 4:15 pm
msingh89 wrote:
Fri Nov 30, 2018 11:44 pm
very similar thing happen to me as well they noted my details when call them this morning using options 3 2 1 1 and few hours later get this email saying that
Thank you for contacting UKVI Contact Centre.
Our records show that your application has not yet been completed.We are unable to advise when a decision will be made but you will be notified in writing once made. Until such time, we are unable to assist further.
We are sorry we cannot be of further assistance
its seems normal email send by Contact centre Finally i think we have to wait for Ho to reply.
Given that my application was submitted on 28 Nov 2018 at the Croydon centre with super priority new service and didn't receive any updates until 4 Dec 2018, I just called the UKVI Contact centre with the same number and options. However, they are now saying that they cannot check my application status and cannot give me any information. They didn't even ask my case ID, I was only told to wait for HO to get in touch with me once decision is made and the decision time required depends on individual circumstances.

Any idea how to push them to check the status or give me something even like "Our records show that your application has not yet been completed." ?
what is "case id". where do you find that.

oldmankensey
Member
Posts: 121
Joined: Thu Nov 08, 2018 6:46 pm

Re: UKVCAS Super Priority Service

Post by oldmankensey » Wed Dec 05, 2018 6:21 pm

sunnysakhi wrote:
Wed Dec 05, 2018 5:23 pm
oldmankensey wrote:
Tue Dec 04, 2018 6:27 pm
it all seems very random. I had super priority appointment in London on Friday, nothing heard. In the other thread, someone went to exact same centre the day after and they've already had email confirming the visa has been granted.

On the call centre, it's the same. I had my details taken by super helpful woman today, but others hit a wall. I would advise to call again (making note of the names so you don't ask the same person twice!) until someone gets your details.
Hi have you received any communication about your application.
no, nothing.

it really appears the system has broken down this week.

Locked
cron