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UKVCAS Super Priority Service

General UK immigration & work permits; don't post job search or family related topics!

Please use this section of the board if there is no specific section for your query.

Moderators: Casa, Amber, archigabe, batleykhan, ca.funke, ChetanOjha, EUsmileWEallsmile, JAJ, John, Obie, push, geriatrix, vinny, Zimba, Administrator

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momozz
Newbie
Posts: 30
Joined: Thu Dec 27, 2018 2:49 pm
China

Re: UKVCAS Super Priority Service

Post by momozz » Mon Jan 21, 2019 3:58 pm

Received reply from my case worker saying that they need thorough checks on my case....Not sure what else I can do now :| What have I done to make these checks so long... :cry:
Dear Ms X

I am the caseworker for your application.

Your case is currently on hold until all the necessary checks have been thoroughly carried out as stated in the letter I sent you.

Unfortunately I am unable to elaborate on what these issues are and the time frame on when they will be completed. As you can appreciate the HO deals with a significant amount of applications each day and sometimes extra time is required to resolve any complex issues.

Again I can only apologise for causing you undue distress but the HO is doing everything we can to resolve your case.

Timothy Tao
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Posts: 46
Joined: Tue Nov 13, 2018 2:25 pm
Location: UK
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Contact:
China

Re: UKVCAS Super Priority Service

Post by Timothy Tao » Mon Jan 21, 2019 4:33 pm

Hi mate,

When did you enrolled your biometrics?

I haven't got any luck to get through the casework team and actually have a reply from a real caseworker. All replies I got so far are from robotics saying the same thing. What have you done to get your caseworker emailed you directly?

It is almost 2 months for me now, whatever check they wanted to do should have been completed (if it is really the case). So I don't believe they are really doing any check, they just put cases require additional checks to the 6months queue...
momozz wrote:
Mon Jan 21, 2019 3:58 pm
Received reply from my case worker saying that they need thorough checks on my case....Not sure what else I can do now :| What have I done to make these checks so long... :cry:
Dear Ms X

I am the caseworker for your application.

Your case is currently on hold until all the necessary checks have been thoroughly carried out as stated in the letter I sent you.

Unfortunately I am unable to elaborate on what these issues are and the time frame on when they will be completed. As you can appreciate the HO deals with a significant amount of applications each day and sometimes extra time is required to resolve any complex issues.

Again I can only apologise for causing you undue distress but the HO is doing everything we can to resolve your case.

kiwitt
Newly Registered
Posts: 9
Joined: Tue Jan 15, 2019 6:46 pm
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Re: UKVCAS Super Priority Service

Post by kiwitt » Mon Jan 21, 2019 6:40 pm

preet8899 wrote:
Mon Jan 21, 2019 11:41 am
kiwitt wrote:
Wed Jan 16, 2019 1:02 pm
pinam wrote:
Wed Jan 16, 2019 12:50 pm
Hello,

I am still waiting for the decision on my ILR application. I finally requested my MP to escalate my case 2 days ago and received an email from MP's office that they have escalated my case with Home office. I have also emailed to home office on their complaint email id about my case. My bio-metric appointment was on 14th December'18. It was a straight forward application through Tier 2 SET(O).

What your experience about home office complaint email id? Did anyone receive decision quickly on their application after emailing to home office? The automated reply says that home office aim to reply within 20 working days which means I will have to wait until February.
Dear Pinam, I submitted on the 14th of Dec as well. Which centre did you present to? I did that at Glasgow
Any update on your case @kiwitt?
not really...

Ritchie12
Junior Member
Posts: 69
Joined: Tue Oct 16, 2018 9:12 pm
Mood:
South Africa

Re: UKVCAS Super Priority Service

Post by Ritchie12 » Mon Jan 21, 2019 8:34 pm

raghu.raju457 wrote:
Mon Jan 21, 2019 7:41 am
Ritchie12 wrote:
Fri Jan 18, 2019 4:46 pm
raghu.raju457 wrote:
Thu Jan 17, 2019 12:30 pm
Hi All

This is my first post in this group.

Thank you to all.

I have received my ILR (LR) decision today.

Application Submitted 7th January, Biometrics done on 16th January 10:00 AM, Decision received via email 11:00 AM. I believe service done in 24 hours.

My Journey might give some hope for those who are waiting or about to attend the Super Priority Soon

Thank you all again
Hey Raghu,
Congrats!. What type of documents did you upload and in what categories?
Hi Ritchie I have applied in Long Residence category. Documents I have uploaded as below
Current Passport
Old Passport
BRP
Employer Letter
3 months Payslips
3 months Bank Statement
I have got last 4 years council taxes so I have uploaded them
Some Random utility bills from last few years
Marriage Certificate
Daughter Birth Certificate and Passport (I believe this is not necessary but just in case I have uploaded this document)
Thanks for this Raghu. We have uploaded something similar. This gives us the hope that we are on the correct path.

ladylady
Newly Registered
Posts: 1
Joined: Mon Jan 21, 2019 9:00 pm
Ukraine

Re: UKVCAS Super Priority Service

Post by ladylady » Mon Jan 21, 2019 9:08 pm

Dear all,

Has anyone gone through the ombudsman complaint procedure yet?

My timeline:

Application submitted online: 4 Dec, ILR (Tier 2 Gen)
Biometrics: 10 Dec, Mark Lane
4 escalations, complaint email, second complaint, MP called and was told that "background checks" were being conducted, followed up with a letter last week, no response so far. I was contacted by HO and told that I should not escalate or complain again until MP gets an answer and then I can go the round again...

My case is super straightforward, two employers, none received any quiries from HO.

Another thought - does anyone know, if we apply again and pay again for super priority while the first application is being reviewed, could we get the decision within 24 hr and get reimbursed for the first one? I desperately need my papers in the next two weeks...

Many thanks in advance

fauji74
Newbie
Posts: 39
Joined: Sat Dec 22, 2018 10:10 am
Canada

Re: UKVCAS Super Priority Service

Post by fauji74 » Mon Jan 21, 2019 11:55 pm

Folks - a quick update.

Background:

I applied for an NTL BRP on 11 Dec and provided bio-metrics etc on 13 Dec.

My application was granted on 02 Jan. I had by then written to my MP (he never bothered to respond!); escalated my case two times (never received any response at all!); and formally complained to the Home Office on 24 Dec.

I never received any email informing me of the approval of my application. Received an email and then the card on the same day from DX on 04 Jan.


Update:

Received an email response to my official complaint from the Home Office earlier today.

In summary, the email (a) offers an apology for not delivering the promised 24 hour turn-around, and (b) advises that the fees paid for the super priority services will be refunded to me>

---

As I have done before, I would again recommend that those who have suffered delays to the processing of their applications should consider filing an official complaint.

Best of luck to all!

Vinnu
Newly Registered
Posts: 3
Joined: Thu Dec 20, 2018 4:24 pm
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India

Re: UKVCAS Super Priority Service

Post by Vinnu » Tue Jan 22, 2019 9:26 am

[quote=RY83 post_id=1731591 time=1548075842 user_id=208387]
[quote=RY83 post_id=1731564 time=1548073784 user_id=208387]
[quote=Vinnu post_id=1731549 time=1548072595 user
_id=208387]

Hello RY83

Congratulations!!! I didn't get any luck as of now and did you receive your BRP

momozz
Newbie
Posts: 30
Joined: Thu Dec 27, 2018 2:49 pm
China

Re: UKVCAS Super Priority Service

Post by momozz » Tue Jan 22, 2019 10:21 am

Hi Timothy

I enrolled on 5 Dec, so 7 weeks for me now. The case worker emailed me after my MP send out an email to HO. His email went out on 13th Jan, and I received the letter about my delay on 15th.

Before that I have escalated three times, and received three generic email on it's going to be 6 month blablabla.

I think maybe there is another team doing the verification of documents, and the case worker need to know if the documents are genuine before she can make decision. But I agree with you, two month should be enough for them to verify everything. If this is standard process for every applicant, why would it take longer time to check on my documents compare to others in the same situation? Doesn't make sense.

I have no idea what to do now.. I wrote an complaint to complaints@homeoffice.gsi.gov.uk on 2nd Jan, but havent heard anything back yet. And my MP hasn't replied.

I hope all our waiting could end soon :( I was looking forward to go home for new year in February, probably not going to happen now.

Momozz
Timothy Tao wrote:
Mon Jan 21, 2019 4:33 pm
Hi mate,

When did you enrolled your biometrics?

I haven't got any luck to get through the casework team and actually have a reply from a real caseworker. All replies I got so far are from robotics saying the same thing. What have you done to get your caseworker emailed you directly?

It is almost 2 months for me now, whatever check they wanted to do should have been completed (if it is really the case). So I don't believe they are really doing any check, they just put cases require additional checks to the 6months queue...

madihaali_304
Newbie
Posts: 49
Joined: Wed Nov 28, 2018 11:49 am
Pakistan

Re: UKVCAS Super Priority Service

Post by madihaali_304 » Tue Jan 22, 2019 10:40 am

Hi momozz and Timothy,

I feel your pain as I’m in the same position. The fact that they charge applicants for a super priority service yet two months later they email you saying they haven’t completed all their checks on the application is beyond ridiculous.

I’ve been waiting since 28th Nov and am yet to hear back from a case worker. I’ve received the generic email about the application still being under process and that they expect to make a decision within 6 months twice now – once on the 19th Nov and then again yesterday on the 21st so that looks like a standard monthly system update being sent out on all applications showing as ‘pending decision’ at their end.

I wrote to my MP and complained to the HO email address; both on Thursday 17th Jan and am yet to hear back from either of them. This is honestly the most frustrated I think I’ve ever been in life. I really do hope that the misery ends for us all soon in that we get our decisions before the end of the month, somehow…

vibe123
Newbie
Posts: 42
Joined: Sun Dec 02, 2018 12:09 am
India

Re: UKVCAS Super Priority Service

Post by vibe123 » Tue Jan 22, 2019 11:03 am

Hi Guys, I am waiting to hear back for my Set (0) Tier2 > ILR since 27th Decemeber. We have to bear in mind that if we don't hear back within 5 days then the application is indeed in 6 months pile now ( I was told this when I called the HO helpline number recently) and we can expect a decision anytime from few weeks to 6 months and in some cases even more, So all we can do is wait. There is no point stressing about it, it's a mindset thing really. Imagine if you made a normal application then we would have easily waited 6 months. If we will try to escalate the case out of the way then we will certainly get a 'your case is complex' reply back making your anxiety even worst. This is the best time to practise patience :D

dilse4srk
Member of Standing
Posts: 337
Joined: Sun Jan 10, 2016 3:15 pm

Re: UKVCAS Super Priority Service

Post by dilse4srk » Tue Jan 22, 2019 12:22 pm

Alhumdulilah. Cant thank Allah enough and people here who guided well. I got my ilr today

Online app submitted 7th jan
Biometric done 21st jan
Decision email received 12.15 with 24hrs service standard

I wish all other who are waiting. Time to move into british citizenship thread

At cr001 can i apply for naturalisation next week as im married to bc

User avatar
CR001
Moderator
Posts: 71873
Joined: Thu Mar 08, 2012 10:55 pm
Location: London
Mood:
South Africa

Re: UKVCAS Super Priority Service

Post by CR001 » Tue Jan 22, 2019 12:23 pm

dilse4srk wrote:
Tue Jan 22, 2019 12:22 pm
Alhumdulilah. Cant thank Allah enough and people here who guided well. I got my ilr today

Online app submitted 7th jan
Biometric done 21st jan
Decision email received 12.15 with 24hrs service standard

I wish all other who are waiting. Time to move into british citizenship thread

At cr001 can i apply for naturalisation next week as im married to bc
Can you ask your citizenship questions in the British citizenship sub forum and not in this topic please.
Char (CR001 not Casa)
In life you cannot press the Backspace button!!
Please DO NOT send me a PM for immigration advice. I reserve the right to ignore the PM and not respond.

preet8899
Junior Member
Posts: 55
Joined: Thu Dec 27, 2018 1:53 pm

Re: UKVCAS Super Priority Service

Post by preet8899 » Tue Jan 22, 2019 12:45 pm

ladylady wrote:
Mon Jan 21, 2019 9:08 pm
Dear all,

Has anyone gone through the ombudsman complaint procedure yet?

My timeline:

Application submitted online: 4 Dec, ILR (Tier 2 Gen)
Biometrics: 10 Dec, Mark Lane
4 escalations, complaint email, second complaint, MP called and was told that "background checks" were being conducted, followed up with a letter last week, no response so far. I was contacted by HO and told that I should not escalate or complain again until MP gets an answer and then I can go the round again...

My case is super straightforward, two employers, none received any quiries from HO.

Another thought - does anyone know, if we apply again and pay again for super priority while the first application is being reviewed, could we get the decision within 24 hr and get reimbursed for the first one? I desperately need my papers in the next two weeks...

Many thanks in advance

Hi,

I had the exact though earlier last week regarding re-applying.
You will get anything reimbursed from your previous application.
You will need to pay another 3018 to reapply - which is fine as long as they give the decision in 24 hours.
I am not entirely sure - how the actual procedure works i.e. do we need to withdraw first before reapplying again or we can just make another application altogether which might void the previous application.
Not entirely sure though - and have no idea where to get the right information from as I doubt if someone from the forum has done that ever.

matchalatte
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Posts: 1
Joined: Wed Jan 16, 2019 8:38 am
Mood:
Korea South

Re: UKVCAS Super Priority Service

Post by matchalatte » Tue Jan 22, 2019 12:48 pm

Hello All,

I just wanted to add my timeline here. The more data the better!

Visa Type: Tier 2 General to ILR / SET(O), same employer for 5 years, no dependents
Date of Online Application: 9 Jan 10:20AM
Date of Email Confirmation (generic 6 months): 10 Jan 6PM
Date of Biometrics: 15 Jan 8AM at London Premium (20 Mark Lane) – there was quite a long wait even though I was the tenth applicant of the day due to families with children having to scan all their documents, but all the Sopra Steria staff seemed so kind with big smiles on their faces which I really appreciated. You can ask them to scan documents that you forgot to scan. I didn’t know but document checking is included in the premium lounge appointment.
Date of Submission: 15 Jan 8AM – I called the UKVCAS helpline on 16 Jan 12PM to check if and when my application was officially submitted. Apparently the time of submission is interpreted by the UKVCAS as the time of checking into your appointment.
Date of Email Decision: 16 Jan 4:44PM
Date of Decision Letter: haven’t received this yet
Date of BRP Delivery: 21 Jan 7:48AM – just shoved into my letterbox…

Good luck to everyone :)

preet8899
Junior Member
Posts: 55
Joined: Thu Dec 27, 2018 1:53 pm

Re: UKVCAS Super Priority Service

Post by preet8899 » Tue Jan 22, 2019 12:57 pm

preet8899 wrote:
Tue Jan 22, 2019 12:45 pm
ladylady wrote:
Mon Jan 21, 2019 9:08 pm
Dear all,

Has anyone gone through the ombudsman complaint procedure yet?

My timeline:

Application submitted online: 4 Dec, ILR (Tier 2 Gen)
Biometrics: 10 Dec, Mark Lane
4 escalations, complaint email, second complaint, MP called and was told that "background checks" were being conducted, followed up with a letter last week, no response so far. I was contacted by HO and told that I should not escalate or complain again until MP gets an answer and then I can go the round again...

My case is super straightforward, two employers, none received any quiries from HO.

Another thought - does anyone know, if we apply again and pay again for super priority while the first application is being reviewed, could we get the decision within 24 hr and get reimbursed for the first one? I desperately need my papers in the next two weeks...

Many thanks in advance

Hi,

I had the exact though earlier last week regarding re-applying.
You will get anything reimbursed from your previous application.
You will need to pay another 3018 to reapply - which is fine as long as they give the decision in 24 hours.
I am not entirely sure - how the actual procedure works i.e. do we need to withdraw first before reapplying again or we can just make another application altogether which might void the previous application.
Not entirely sure though - and have no idea where to get the right information from as I doubt if someone from the forum has done that ever.
I meant you will not get anything reimbursed. Apologies for the typo.

dilse4srk
Member of Standing
Posts: 337
Joined: Sun Jan 10, 2016 3:15 pm

Re: UKVCAS Super Priority Service

Post by dilse4srk » Tue Jan 22, 2019 12:58 pm

Guys can you please share the wording of your decision email. Mine says. I am please to confirm that your application for "leave "has been granted i was expecting the word indefinite or setlr

Cara1
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Posts: 21
Joined: Tue Jan 22, 2019 1:06 pm
Mood:
India

Re: UKVCAS Super Priority Service

Post by Cara1 » Tue Jan 22, 2019 1:44 pm

Vikki have you received your ILR? How long did it take through super priority?

JuliaC
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Posts: 3
Joined: Tue Jan 22, 2019 12:51 pm
Brazil

Re: UKVCAS Super Priority Service

Post by JuliaC » Tue Jan 22, 2019 2:07 pm

Hi,

has anyone applied in Croydon for tier 2 general? If so, how long did it take?

Does the refund comes before the email confirmation or it can happen both ways?

I applied for mine on the 4th December in Croydon in person and still no update, only a generic email from them. I believe my case hasn't even been assigned to anyone.

I need to travel next week and I am getting desperate.

Thank you.

Cara1
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Posts: 21
Joined: Tue Jan 22, 2019 1:06 pm
Mood:
India

Re: UKVCAS Super Priority Service

Post by Cara1 » Tue Jan 22, 2019 2:31 pm

Hi,
Has anyone received ILR, who have applied in end of Dec 2018 through super priority?

I applied on last week of Dec and still waiting. Absolutely not super priority service!

srika
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Posts: 6
Joined: Mon Jan 07, 2019 8:11 pm
Mood:

Re: UKVCAS Super Priority Service

Post by srika » Tue Jan 22, 2019 3:01 pm

could anyone please give some information on latest appointment booking times after submitting the online application in London recently. is it possible to get an appointment with next 2 days even with extra cost?

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