Hi TimothyTimothy Tao wrote: ↑Tue Jan 22, 2019 4:30 pmLooks like your local MP has more power as I still have not been able to get through the home office firewall to reach anyone at the casework team. I have contacts of my local MP's case workers so I can talk to them directly. They are very helpful but the only thing they can do is to call the "UKVI's MPs team", which is close but still no direct interaction with the UKVI casework team.
From what has happened to other people in this thread, I thought UKVI would start looking on our case once our complaint letters or MP's letters reach UKVI (after the 20 days turnaround time), but looks like this conclusion doesn't apply anymore as you wrote to them on 2nd Jan. Really bad news!
I have a similar situation as you - due to travel on Feb. Fortunately I didn't book anything for the last Xmas. Many people's Xmas holidays were ruined because of UKVI's fraud selling.
I will look on how to raise a Judicial review or complaint to Parliamentary and Health Service Ombudsman. These may take long time and do not work, though.
momozz wrote: ↑Tue Jan 22, 2019 10:21 amHi Timothy
I enrolled on 5 Dec, so 7 weeks for me now. The case worker emailed me after my MP send out an email to HO. His email went out on 13th Jan, and I received the letter about my delay on 15th.
Before that I have escalated three times, and received three generic email on it's going to be 6 month blablabla.
I think maybe there is another team doing the verification of documents, and the case worker need to know if the documents are genuine before she can make decision. But I agree with you, two month should be enough for them to verify everything. If this is standard process for every applicant, why would it take longer time to check on my documents compare to others in the same situation? Doesn't make sense.
I have no idea what to do now.. I wrote an complaint to firstname.lastname@example.org on 2nd Jan, but havent heard anything back yet. And my MP hasn't replied.
I hope all our waiting could end soon I was looking forward to go home for new year in February, probably not going to happen now.
Timothy Tao wrote: ↑Mon Jan 21, 2019 4:33 pmHi mate,
When did you enrolled your biometrics?
I haven't got any luck to get through the casework team and actually have a reply from a real caseworker. All replies I got so far are from robotics saying the same thing. What have you done to get your caseworker emailed you directly?
It is almost 2 months for me now, whatever check they wanted to do should have been completed (if it is really the case). So I don't believe they are really doing any check, they just put cases require additional checks to the 6months queue...
It is 20 working days, not 20 calendar days. The deadline for them to respond your complaint email is by 30th January. Have you received the generic complaint acknowledgment email? It starts with the following paragraphs
Thank you for your email. This is an automatically generated response which contains important information; please read it carefully.
This email inbox is for complaints only.
If your email is a complaint about a service provided by UK Visas & Immigration, Home Office Immigration Enforcement or Border Force or the conduct of our staff, we will ensure that the matter is properly investigated. We aim to reply to you within 20 working days. If we need longer to investigate your complaint we will contact you and update you on progress. If you have provided us with a contact number we may contact you by phone about your complaint.
Where a complaint is being made on the behalf of another person, we are required to have the signed written authority of that person before we can reply to you. Please email us providing a signed authority if this applies to you. Otherwise we will be unable to disclose information to you.