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madihaali_304 wrote: ↑Thu Dec 06, 2018 4:52 pmQuick update from me, called UKVI yesterday to ask for an update as my appointment was on 28 Nov and I hadn't heard back at all. The gentleman on the phone said that if I hadn't heard back by the end of the day, I should call back tomorrow.
As I sort of expected, I had no letter or email yesterday either so called back today and explained my situation. The lady on the phone took down my details and said I should hear back from them between 3 to 5 working days, which is appalling! Genuinely frustrated at how they're able to call this a super priority service...
Hi bhcool
I haven't asked him from where he got this info, most probably from some source/connectionsunnysakhi wrote: ↑Thu Dec 06, 2018 6:46 pmHi bhcool
May be this is the reason of delays. From where has your lawyer got this information.
Same thing with me. Called the HO helpline and similar thing.. after escalation they told me to wait for 3-5 days. Which is very frustrating and killing. It is very strange that the fee is similar as what used to be in Premium service centre and the service is so pathetic. There should be some other mechanism to address this issue. HO helpline is of no use and it is not providing any result.madihaali_304 wrote: ↑Thu Dec 06, 2018 4:52 pmQuick update from me, called UKVI yesterday to ask for an update as my appointment was on 28 Nov and I hadn't heard back at all. The gentleman on the phone said that if I hadn't heard back by the end of the day, I should call back tomorrow.
As I sort of expected, I had no letter or email yesterday either so called back today and explained my situation. The lady on the phone took down my details and said I should hear back from them between 3 to 5 working days, which is appalling! Genuinely frustrated at how they're able to call this a super priority service...
Ok, Thanks.bhcool wrote: ↑Thu Dec 06, 2018 6:59 pmI haven't asked him from where he got this info, most probably from some source/connectionsunnysakhi wrote: ↑Thu Dec 06, 2018 6:46 pmHi bhcool
May be this is the reason of delays. From where has your lawyer got this information.
I hope and pray that you get positive result of your application well in time so that you can go for your Xmas holidays. I can understand your anxiousness, my wife was supposed to attend her brothers wedding, It looks she might have to cancel her travel plan. So much for Super Priority service....manuelabe wrote: ↑Thu Dec 06, 2018 4:18 pm@Maelgrim
I paid £100 for the out of hours in SOPRA STERIA centre in Croydon on november 24th as the next appointment would be december 4th and i didnt want to wait as i have a christmas trip planned. Its now the 9th day after submission of biometrics and I have heard nothing. Have been checking my email like crazy and super anxious at work but now I am seeing that not many people are receiving emails. I dont know if i will receive my BPR before the 22nd when i travel!! But i would have thought so as i paid PRIORITY service and was sure I would get it in 10 days!
Will i get it all in one parcel or do i get a letter and then the BPR card on a different day ??
Nothing from me..... no communication whatsoever
Nothing following my earlier phone call today - will update you guys as soon as I hear anything.
I can understand your pain mate.sunnysakhi wrote: ↑Thu Dec 06, 2018 7:00 pmSame thing with me. Called the HO helpline and similar thing.. after escalation they told me to wait for 3-5 days. Which is very frustrating and killing. It is very strange that the fee is similar as what used to be in Premium service centre and the service is so pathetic. There should be some other mechanism to address this issue. HO helpline is of no use and it is not providing any result.madihaali_304 wrote: ↑Thu Dec 06, 2018 4:52 pmQuick update from me, called UKVI yesterday to ask for an update as my appointment was on 28 Nov and I hadn't heard back at all. The gentleman on the phone said that if I hadn't heard back by the end of the day, I should call back tomorrow.
As I sort of expected, I had no letter or email yesterday either so called back today and explained my situation. The lady on the phone took down my details and said I should hear back from them between 3 to 5 working days, which is appalling! Genuinely frustrated at how they're able to call this a super priority service...
I can understand your pain mate.sunnysakhi wrote: ↑Thu Dec 06, 2018 7:00 pmSame thing with me. Called the HO helpline and similar thing.. after escalation they told me to wait for 3-5 days. Which is very frustrating and killing. It is very strange that the fee is similar as what used to be in Premium service centre and the service is so pathetic. There should be some other mechanism to address this issue. HO helpline is of no use and it is not providing any result.madihaali_304 wrote: ↑Thu Dec 06, 2018 4:52 pmQuick update from me, called UKVI yesterday to ask for an update as my appointment was on 28 Nov and I hadn't heard back at all. The gentleman on the phone said that if I hadn't heard back by the end of the day, I should call back tomorrow.
As I sort of expected, I had no letter or email yesterday either so called back today and explained my situation. The lady on the phone took down my details and said I should hear back from them between 3 to 5 working days, which is appalling! Genuinely frustrated at how they're able to call this a super priority service...
Thank you for posting this. How much did you pay extra for the 24hour decision??mginn79 wrote: ↑Sat Nov 17, 2018 1:44 pmHi all,
Also wanted to share my experience with the new process:
- Paid £60 for 12pm appointment in Cambridge on Friday 16 November (Set M, premium service)
- Arrived early (11.30am)
- Was told to make sure that I was in the general area 5 minutes before appointment by a worker at the library
- Sat in the cafe area adjacent to the desk
- Happened to ask a member of staff if I needed to inform them that I was here to be told that there were significant delays and they handed me a ticket basically meaning that the paid appointment was void and that other people who should have been after me were probably seen before me
- Other people that had an appointment at 10am had not been seen still when I turned up
- No clear signs up anywhere detailing the delay and what visitors need to do when they arrive
- We were finally seen at around 4.30pm and the appointment took approximately 25 minutes (all of my documents were scanned in prior to the appointment so the 25 minutes were for the biometrics and to confirm all scanned documents were legible)
- Many people were turned away from their appointments because of the delays (biometric machine and internet connections issues)
- There was only 1 station to deal with appointments, it wasn't closed off so it wasn't very private so others could hear and see what was going on
- The staff that were carrying out the appointments were doing the work on behalf of Sopra Steria and did receive a lot of abuse from angry customers which was uncalled for as they were not from Sopra Steria
- Overheard one of the staff say that too many appointments had been issued which also caused a backlog so FYI, be prepared for a very long day!
- Have since sent a complaint to Sopra Steria and requested to have the appointment fee refunded and will also be asking for a contribution to our £25 car park fee because we were there for over 5 hours.
- As another FYI, please do your best to upload your documents in advance as the equipment seemed from reliable.
Now I just wait for my outcome which hopefully will be Monday/Tuesday as the application was submitted just after 5pm so that might cause a slight delay.
Good luck to everyone that has to go through this and also let me know if there are any other topics that I can post this to so more are aware.