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UKVCAS Super Priority Service

General UK immigration & work permits; don't post job search or family related topics!

Please use this section of the board if there is no specific section for your query.

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thakur786
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Posts: 16
Joined: Thu Nov 29, 2018 9:10 am
India

Re: UKVCAS Super Priority Service

Post by thakur786 » Fri Dec 07, 2018 7:48 am

Jap04d wrote:
Fri Dec 07, 2018 12:57 am
mginn79 wrote:
Sat Nov 17, 2018 1:44 pm
Hi all,

Also wanted to share my experience with the new process:

- Paid £60 for 12pm appointment in Cambridge on Friday 16 November (Set M, premium service)
- Arrived early (11.30am)
- Was told to make sure that I was in the general area 5 minutes before appointment by a worker at the library
- Sat in the cafe area adjacent to the desk
- Happened to ask a member of staff if I needed to inform them that I was here to be told that there were significant delays and they handed me a ticket basically meaning that the paid appointment was void and that other people who should have been after me were probably seen before me
- Other people that had an appointment at 10am had not been seen still when I turned up
- No clear signs up anywhere detailing the delay and what visitors need to do when they arrive
- We were finally seen at around 4.30pm and the appointment took approximately 25 minutes (all of my documents were scanned in prior to the appointment so the 25 minutes were for the biometrics and to confirm all scanned documents were legible)
- Many people were turned away from their appointments because of the delays (biometric machine and internet connections issues)
- There was only 1 station to deal with appointments, it wasn't closed off so it wasn't very private so others could hear and see what was going on
- The staff that were carrying out the appointments were doing the work on behalf of Sopra Steria and did receive a lot of abuse from angry customers which was uncalled for as they were not from Sopra Steria
- Overheard one of the staff say that too many appointments had been issued which also caused a backlog so FYI, be prepared for a very long day!
- Have since sent a complaint to Sopra Steria and requested to have the appointment fee refunded and will also be asking for a contribution to our £25 car park fee because we were there for over 5 hours.
- As another FYI, please do your best to upload your documents in advance as the equipment seemed from reliable.

Now I just wait for my outcome which hopefully will be Monday/Tuesday as the application was submitted just after 5pm so that might cause a slight delay.

Good luck to everyone that has to go through this and also let me know if there are any other topics that I can post this to so more are aware.
Thank you for posting this. How much did you pay extra for the 24hour decision??
For each super priority application, the fee is £610.00
So, a family of 4 have to pay £2440 in addition to the normal application fee.

thakur786
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Posts: 16
Joined: Thu Nov 29, 2018 9:10 am
India

Re: UKVCAS Super Priority Service

Post by thakur786 » Fri Dec 07, 2018 7:50 am

Jap04d wrote:
Fri Dec 07, 2018 2:12 am
Is anyone able to share how much the priority service fees? I’ll be applying for ILR Set M. Seems as though there’s a 10 day decision option as well as a 24 hour one. I cant seem to find the cost of these services anywhere on the internet. Help is much appreciated!
For each super priority application, the fee is £610.00
I have not seen anybody so far yet whose decision have been made in 24 hours, so please think before you burn your £610.00 fee.

mail9
Junior Member
Posts: 65
Joined: Thu Nov 29, 2018 12:00 pm

Re: UKVCAS Super Priority Service

Post by mail9 » Fri Dec 07, 2018 10:12 am

I spoke to the customer care and they said they are not aware of any technical issues for delay. they escalated my case on Friday and on Monday they said they have escalated it again as the Friday one was just a progress update.so it is not yet 5 days .( they say 3rd to 7th si not yet 5 days)

The reason i spoke to them is that my solicitor is on annual leave from 28th Nov to 17th and she has an out of office reply in her email. If at all they needed any details or extra documents the adviser said they would only email her and not me. if we dont give the documents within 15 days the decision will be taken based on existing documents. nobody in the solicitors office is able to help me and they asked me to wait until 17th dec. when she comes back. it would be well over 15 working days then.

The customer care adviser said the only other alternative is to do a change in circumstances form at this point, which sounds completely ridiculous as it may delay it further more.

thakur786
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Posts: 16
Joined: Thu Nov 29, 2018 9:10 am
India

Re: UKVCAS Super Priority Service

Post by thakur786 » Fri Dec 07, 2018 10:20 am

mail9 wrote:
Fri Dec 07, 2018 10:12 am
I spoke to the customer care and they said they are not aware of any technical issues for delay. they escalated my case on Friday and on Monday they said they have escalated it again as the Friday one was just a progress update.so it is not yet 5 days .( they say 3rd to 7th si not yet 5 days)

The reason i spoke to them is that my solicitor is on annual leave from 28th Nov to 17th and she has an out of office reply in her email. If at all they needed any details or extra documents the adviser said they would only email her and not me. if we dont give the documents within 15 days the decision will be taken based on existing documents. nobody in the solicitors office is able to help me and they asked me to wait until 17th dec. when she comes back. it would be well over 15 working days then.

The customer care adviser said the only other alternative is to do a change in circumstances form at this point, which sounds completely ridiculous as it may delay it further more.
It's ridiculous, if you have paid your solicitors to look after your application then they will need to provide you the services regardless of if and when their employees are off on holidays.

Go back to your solicitor and ask them if she will go on sick soon after her holidays and won't come back to work for few weeks/months then what will happen? Will you need to wait until she comes back? Caseworker might make the decision if they won't hear anything from your solicitor in 15 days...

Good Luck

thakur786
Newly Registered
Posts: 16
Joined: Thu Nov 29, 2018 9:10 am
India

Re: UKVCAS Super Priority Service

Post by thakur786 » Fri Dec 07, 2018 10:26 am

FarooqShah86 wrote:
Fri Dec 07, 2018 12:09 am
civil service and civil servants! they are all cut and stitched from the same cloth in each and every country. these clerks and baboos!!! You can get married for £3k in Pakistan! ridiculous lol
Good quote but you know what we all should be getting vale for our money...

At the end of the day, it's all hard earned money which takes months and months to earn and save to get around £3k.

manuelabe
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Posts: 18
Joined: Thu Dec 06, 2018 4:09 pm
Canada

Re: UKVCAS Super Priority Service

Post by manuelabe » Fri Dec 07, 2018 10:33 am

sunnysakhi wrote:
Thu Dec 06, 2018 7:10 pm
manuelabe wrote:
Thu Dec 06, 2018 4:18 pm
@Maelgrim

I paid £100 for the out of hours in SOPRA STERIA centre in Croydon on november 24th as the next appointment would be december 4th and i didnt want to wait as i have a christmas trip planned. Its now the 9th day after submission of biometrics and I have heard nothing. Have been checking my email like crazy and super anxious at work but now I am seeing that not many people are receiving emails. I dont know if i will receive my BPR before the 22nd when i travel!! But i would have thought so as i paid PRIORITY service and was sure I would get it in 10 days!

Will i get it all in one parcel or do i get a letter and then the BPR card on a different day ??
I hope and pray that you get positive result of your application well in time so that you can go for your Xmas holidays. I can understand your anxiousness, my wife was supposed to attend her brothers wedding, It looks she might have to cancel her travel plan. So much for Super Priority service....
thank you !! i hope your wife's arrives soon too :(

manuelabe
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Posts: 18
Joined: Thu Dec 06, 2018 4:09 pm
Canada

Re: UKVCAS Super Priority Service

Post by manuelabe » Fri Dec 07, 2018 10:36 am

Maelgrim wrote:
Tue Nov 27, 2018 1:25 pm
ripon5102 wrote:
Tue Nov 27, 2018 12:57 pm
ilovethebeatles wrote:
Tue Nov 27, 2018 12:48 pm
Congratulations. It seems the quickest case I have seen reported here. Is it under new system?
ripon5102 wrote:
Tue Nov 27, 2018 11:17 am
Hello All
I have applied for my wife for PBS dependent extension on Super-priority service. Here is the timeline for reference:

Appointment at Croydon: 26/11/2018 at 10.00
Got an email from Case worker for additional statement: 26/11/2018 13.15 (Statement was 86 days due to not having any transaction fro few days)
Sent new 4 months statement: 26/11/2018 at 16.45
Got decision by email: 27/11/2018 at 08.15

No phone calls or anything, only emails. Case worker seems to be Sheffield based.
So it been less than 24 hrs. I am not sure if emailing is the protocol to confirm that Visa has been approved. But it says that letter will follow soon. But this case was straight forward as it gets.

Hope it helps. Thanks
Yes. New UKVCAS on Super Priority Service
That almost sounds like the ideal
I submitted my Biometrics and Documents on Sat (24th) and haven't had any communication whatsoever (i also paid for priority), which has left me feeling a little more anxious.

Will you let us know when you receive your letter confirming approval?

Cheers!
Hi Maelgrim !! i was also at the appointment in croydon on the 24th! and paid priority.... .have you heard anything or gotten your letter?? today is meant to be the 10th day for us i guess.... :(

mail9
Junior Member
Posts: 65
Joined: Thu Nov 29, 2018 12:00 pm

Re: UKVCAS Super Priority Service

Post by mail9 » Fri Dec 07, 2018 10:51 am

thakur786 wrote:
Fri Dec 07, 2018 10:20 am
mail9 wrote:
Fri Dec 07, 2018 10:12 am
I spoke to the customer care and they said they are not aware of any technical issues for delay. they escalated my case on Friday and on Monday they said they have escalated it again as the Friday one was just a progress update.so it is not yet 5 days .( they say 3rd to 7th si not yet 5 days)

The reason i spoke to them is that my solicitor is on annual leave from 28th Nov to 17th and she has an out of office reply in her email. If at all they needed any details or extra documents the adviser said they would only email her and not me. if we dont give the documents within 15 days the decision will be taken based on existing documents. nobody in the solicitors office is able to help me and they asked me to wait until 17th dec. when she comes back. it would be well over 15 working days then.

The customer care adviser said the only other alternative is to do a change in circumstances form at this point, which sounds completely ridiculous as it may delay it further more.
It's ridiculous, if you have paid your solicitors to look after your application then they will need to provide you the services regardless of if and when their employees are off on holidays.

Go back to your solicitor and ask them if she will go on sick soon after her holidays and won't come back to work for few weeks/months then what will happen? Will you need to wait until she comes back? Caseworker might make the decision if they won't hear anything from your solicitor in 15 days...

Good Luck
Exactly.

nobody is of any help now. i have paid 9000 plus GBP. cancelled our home country trip. cancelled an out of UK trip. still no news from any one , no help from customer service at all.
is it worth emailing to ukvigeneral@mailgb.custhelp.com. Does any one think it is safe to email them at this point.
The telephone line at UKVI seem to recognise me with the phone number i called.

mail9
Junior Member
Posts: 65
Joined: Thu Nov 29, 2018 12:00 pm

Re: UKVCAS Super Priority Service

Post by mail9 » Fri Dec 07, 2018 11:33 am

it is ridiculous how they ask me to submit a change of circumstances form for asking them to contact me ,in my email , for my own application!

manuelabe
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Posts: 18
Joined: Thu Dec 06, 2018 4:09 pm
Canada

Re: UKVCAS Super Priority Service

Post by manuelabe » Fri Dec 07, 2018 11:55 am

Anyone knows if the letter comes in the mail and then the BPR card is sent out after this ? Or does it come all together???

mail9
Junior Member
Posts: 65
Joined: Thu Nov 29, 2018 12:00 pm

Re: UKVCAS Super Priority Service

Post by mail9 » Fri Dec 07, 2018 12:10 pm

manuelabe wrote:
Fri Dec 07, 2018 11:55 am
Anyone knows if the letter comes in the mail and then the BPR card is sent out after this ? Or does it come all together???
have you got your letter

manuelabe
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Posts: 18
Joined: Thu Dec 06, 2018 4:09 pm
Canada

Re: UKVCAS Super Priority Service

Post by manuelabe » Fri Dec 07, 2018 12:14 pm

mail9 wrote:
Fri Dec 07, 2018 12:10 pm
manuelabe wrote:
Fri Dec 07, 2018 11:55 am
Anyone knows if the letter comes in the mail and then the BPR card is sent out after this ? Or does it come all together???
have you got your letter
No i haven't I am just calculating if my trip on the 22nd will actually be possible as i was told you first get a letter and then 3-10 days you get the BPR..... but i think i read somewhere that it came all together.

Just wondering realistically if i get the letter next week - will i still have to wait another 10 days or more for the actual card. :(

sunnysakhi
Junior Member
Posts: 63
Joined: Wed Dec 05, 2018 11:53 am
India

Re: UKVCAS Super Priority Service

Post by sunnysakhi » Fri Dec 07, 2018 12:15 pm

manuelabe wrote:
Fri Dec 07, 2018 11:55 am
Anyone knows if the letter comes in the mail and then the BPR card is sent out after this ? Or does it come all together???
Have you received your decision

mail9
Junior Member
Posts: 65
Joined: Thu Nov 29, 2018 12:00 pm

Re: UKVCAS Super Priority Service

Post by mail9 » Fri Dec 07, 2018 12:19 pm

manuelabe wrote:
Fri Dec 07, 2018 12:14 pm
mail9 wrote:
Fri Dec 07, 2018 12:10 pm
manuelabe wrote:
Fri Dec 07, 2018 11:55 am
Anyone knows if the letter comes in the mail and then the BPR card is sent out after this ? Or does it come all together???
have you got your letter
No i haven't I am just calculating if my trip on the 22nd will actually be possible as i was told you first get a letter and then 3-10 days you get the BPR..... but i think i read somewhere that it came all together.

Just wondering realistically if i get the letter next week - will i still have to wait another 10 days or more for the actual card. :(
if you read earlier posts , some people have got all of it together. i was also expecting the same for me as it is also a straight forward case. but i cant see any one having received any thing recently in this forum.
let us pray you get it before your travel date. hopefully they will send it next week.

manuelabe
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Posts: 18
Joined: Thu Dec 06, 2018 4:09 pm
Canada

Re: UKVCAS Super Priority Service

Post by manuelabe » Fri Dec 07, 2018 12:24 pm

sunnysakhi wrote:
Fri Dec 07, 2018 12:15 pm
manuelabe wrote:
Fri Dec 07, 2018 11:55 am
Anyone knows if the letter comes in the mail and then the BPR card is sent out after this ? Or does it come all together???
Have you received your decision
No i haven't I am just calculating if my trip on the 22nd will actually be possible as i was told you first get a letter and then 3-10 days you get the BPR..... but i think i read somewhere that it came all together.

Just wondering realistically if i get the letter next week - will i still have to wait another 10 days or more for the actual card.

cemj
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Posts: 27
Joined: Sat Nov 17, 2018 9:05 pm

Re: UKVCAS Super Priority Service

Post by cemj » Fri Dec 07, 2018 12:38 pm

My husband received an email this morning from his caseworker saying that his further leave to remain has been granted (FLR(M)) and that he would receive the letter and BRP soon. He submitted his online application 29/11, attended Sopra Steria Centre on 3/12. Hope you all hear soon!

madihaali_304
Junior Member
Posts: 53
Joined: Wed Nov 28, 2018 11:49 am
Pakistan

Re: UKVCAS Super Priority Service

Post by madihaali_304 » Fri Dec 07, 2018 1:12 pm

I've just received an email from UKVIContactCentre@HomeOffice.gov.uk with the following message:

"Thank you for contacting UKVI Contact Centre. Unfortunately, we are unable to process your referral as our records show that your application is still within the service standard."

I'm genuinely considering asking for a refund after this (if and when it ever comes through) because today is now the 7th working day!

mail9
Junior Member
Posts: 65
Joined: Thu Nov 29, 2018 12:00 pm

Re: UKVCAS Super Priority Service

Post by mail9 » Fri Dec 07, 2018 1:27 pm

madihaali_304 wrote:
Fri Dec 07, 2018 1:12 pm
I've just received an email from UKVIContactCentre@HomeOffice.gov.uk with the following message:

"Thank you for contacting UKVI Contact Center. Unfortunately, we are unable to process your referral as our records show that your application is still within the service standard."

I'm genuinely considering asking for a refund after this (if and when it ever comes through) because today is now the 7th working day!
yes it is very worrying.
for me it is 10th working day and 5th working day after they escalated ,and the lady at the contact center says it is not yet 5 days and she cant do any thing. and asked me to complain if i have any concerns.she has also given me an email for complaints. she was very very rude today and when i tried to explain my position , she said i dont want to hear all that and asked me to call after 5 days of escalation.
dont know what they think about us.

manuelabe
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Posts: 18
Joined: Thu Dec 06, 2018 4:09 pm
Canada

Re: UKVCAS Super Priority Service

Post by manuelabe » Fri Dec 07, 2018 1:37 pm

madihaali_304 wrote:
Fri Dec 07, 2018 1:12 pm
I've just received an email from UKVIContactCentre@HomeOffice.gov.uk with the following message:

"Thank you for contacting UKVI Contact Centre. Unfortunately, we are unable to process your referral as our records show that your application is still within the service standard."

I'm genuinely considering asking for a refund after this (if and when it ever comes through) because today is now the 7th working day!
It is strange that some people get the email and some people just get the stuff in the mail with no previous email... the inconsistency is worrying because its hard to compare each case as there isn't a proper list of steps....

Did you pay for the 10 day priority service or the 24 h super priority service??

madihaali_304
Junior Member
Posts: 53
Joined: Wed Nov 28, 2018 11:49 am
Pakistan

Re: UKVCAS Super Priority Service

Post by madihaali_304 » Fri Dec 07, 2018 1:41 pm

manuelabe wrote:
Fri Dec 07, 2018 1:37 pm
madihaali_304 wrote:
Fri Dec 07, 2018 1:12 pm
I've just received an email from UKVIContactCentre@HomeOffice.gov.uk with the following message:

"Thank you for contacting UKVI Contact Centre. Unfortunately, we are unable to process your referral as our records show that your application is still within the service standard."

I'm genuinely considering asking for a refund after this (if and when it ever comes through) because today is now the 7th working day!
It is strange that some people get the email and some people just get the stuff in the mail with no previous email... the inconsistency is worrying because its hard to compare each case as there isn't a proper list of steps....

Did you pay for the 10 day priority service or the 24 h super priority service??
I paid for the 24 hour service that they funnily enough call super priority...

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