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Moderators: Casa, archigabe, CR001, push, JAJ, ca.funke, Amber, zimba, vinny, Obie, EUsmileWEallsmile, batleykhan, meself2, geriatrix, John, ChetanOjha, Administrator
Not sure why you want to ask each and everything, I did post earlier in the page how to request for refund. Why do you try giving a shot before posting it here. Try coming back if you can't get any sort help from home office.PRITIVAS wrote: ↑Wed Mar 06, 2019 2:26 pmHi All,
I have been watching this thread for a while and thanks all for sharing your experience.
My wife gave her Biometrics on 05/03/2019 at Croydon center. Our Appointment time was 11:30 am and we arrived quite early @ 10 am and everything completed and submitted by 11: 10 am . My wife got an email from Homeoffice today 06/03/2019 @ 12: 40 Pm saying he ILR was Granted.
" I am pleased to confirm that your application for further leave to remain under ILR of the immigration arrangements has now been granted. You will receive the decision letter and biometric residence permit (BRP) in due course and these will confirm your immigration status.
Thank you for using our super priority service."
Does it mean they have given the decison with the Service starndard. Or Am I eligible to get a refund?
Good Luck for all who are still waiting for decision.
Thank you dragon098. The reason I put this was this is kind of an hour delay so is it worth going back and asking them for a refund?dragon098 wrote: ↑Wed Mar 06, 2019 3:13 pmNot sure why you want to ask each and everything, I did post earlier in the page how to request for refund. Why do you try giving a shot before posting it here. Try coming back if you can't get any sort help from home office.PRITIVAS wrote: ↑Wed Mar 06, 2019 2:26 pmHi All,
I have been watching this thread for a while and thanks all for sharing your experience.
My wife gave her Biometrics on 05/03/2019 at Croydon center. Our Appointment time was 11:30 am and we arrived quite early @ 10 am and everything completed and submitted by 11: 10 am . My wife got an email from Homeoffice today 06/03/2019 @ 12: 40 Pm saying he ILR was Granted.
" I am pleased to confirm that your application for further leave to remain under ILR of the immigration arrangements has now been granted. You will receive the decision letter and biometric residence permit (BRP) in due course and these will confirm your immigration status.
Thank you for using our super priority service."
Does it mean they have given the decison with the Service starndard. Or Am I eligible to get a refund?
Good Luck for all who are still waiting for decision.
Agree with you.
Thanks all. I know it might sound silly. That's why raised it in this thread if anyone has done it before like this. Also given that £600 is a quite a lot of money so tempted to give it a shot.
Yes it is a lot of money however you did get a quick decision, within 25 hours and 40 minutes, after your scheduled appointment time, which is basically what you have paid for so I think trying to claim a refund for "delays" is very cheeky, especially given the members who are waiting over a month having paid the same fee and those who applied in November who waited almost 2 months who also paid the same fee.
Thank you. I have sent an email in a way that checking with them if I am entilted for a refund and I m not sure about it.Will let you guys know once I hear back from them. Just a try. Without asking we won't get anything:)CR001 wrote: ↑Wed Mar 06, 2019 5:31 pmYes it is a lot of money however you did get a quick decision, within 25 hours and 40 minutes, after your scheduled appointment time, which is basically what you have paid for so I think trying to claim a refund for "delays" is very cheeky, especially given the members who are waiting over a month having paid the same fee and those who applied in November who waited almost 2 months who also paid the same fee.
Remember that after your appt, it is HO that sits at a different location that processes your application once spira has submitted it and not processed at the centre you attended.
Does anyone knows similar email address for ILR through 10 years lawful residence?dragon098 wrote: ↑Wed Mar 06, 2019 1:03 pmHi All,
This is those people who are want to get refund. I have been trying to get refund for almost 2 months now and finally found the best way to get it sorted and I would like to share this to you all.
Thanks to Abhijit19 who shared this email address Tier25TMC@homeoffice.gov.uk. So the best way to get refund is to email that email address but you need to have a subject which should be related to Tier 2 or Tier 5 applications.
At first when I emailed them I just got a generic reply which was useless but I guess they didn't check my email because my subject title was "Requesting Refund".
Today, what I did was I changed my subject title was "Tier 2 to ILR (Settlement)" and then in the body just wrote your normal story asking for refund and gave as much information as I could such as name, dates, case id, reference num, email etc.
Finally, after doing that I got a reply from them stating:
However, I have yet to receive the refund but I will update in due course.Good Afternoon,
Thank you for your email
We will refund the amount of £610 to the credit or debit card used to make the original payment within the next 28 days.
Kind Regards
Temporary Migration
So guys, good-luck and hopefully, we all get refunded because we worked hard for that money.
These seems to gone complete bonkers. I have received a letter month ago the refund of £610 will be in my account due course but nothing so far. You should only receive premium service fee which is £610 as refund not the total amount. they seems making mistakes but let them know you received full amount for your own safety..me1503 wrote: ↑Thu Mar 07, 2019 11:07 amHi. I did not get a 24 desicion after appklying using the super priority service. I received my ILR after 17 days. Today, I just received a letter from home office with a check of 3018.20 for a refund. Are we supposed to get a full refund or just the refund of the difference of the super priorty and standard service? Anyone here who received a letter regarding refund as well? I do not want to have problems in the future if that was a mistake.
I will definitely call home office regarding this.surfsumi wrote: ↑Thu Mar 07, 2019 12:20 pmThese seems to gone complete bonkers. I have received a letter month ago the refund of £610 will be in my account due course but nothing so far. You should only receive premium service fee which is £610 as refund not the total amount. they seems making mistakes but let them know you received full amount for your own safety..me1503 wrote: ↑Thu Mar 07, 2019 11:07 amHi. I did not get a 24 desicion after appklying using the super priority service. I received my ILR after 17 days. Today, I just received a letter from home office with a check of 3018.20 for a refund. Are we supposed to get a full refund or just the refund of the difference of the super priorty and standard service? Anyone here who received a letter regarding refund as well? I do not want to have problems in the future if that was a mistake.
Hi Pritivas,PRITIVAS wrote: ↑Wed Mar 06, 2019 5:47 pmThank you. I have sent an email in a way that checking with them if I am entilted for a refund and I m not sure about it.Will let you guys know once I hear back from them. Just a try. Without asking we won't get anything:)CR001 wrote: ↑Wed Mar 06, 2019 5:31 pmYes it is a lot of money however you did get a quick decision, within 25 hours and 40 minutes, after your scheduled appointment time, which is basically what you have paid for so I think trying to claim a refund for "delays" is very cheeky, especially given the members who are waiting over a month having paid the same fee and those who applied in November who waited almost 2 months who also paid the same fee.
Remember that after your appt, it is HO that sits at a different location that processes your application once spira has submitted it and not processed at the centre you attended.
I would be gone to bank right away that being said, how did you pay? and I am surprised they sent you a check.me1503 wrote: ↑Thu Mar 07, 2019 1:48 pmI will definitely call home office regarding this.surfsumi wrote: ↑Thu Mar 07, 2019 12:20 pmThese seems to gone complete bonkers. I have received a letter month ago the refund of £610 will be in my account due course but nothing so far. You should only receive premium service fee which is £610 as refund not the total amount. they seems making mistakes but let them know you received full amount for your own safety..me1503 wrote: ↑Thu Mar 07, 2019 11:07 amHi. I did not get a 24 desicion after appklying using the super priority service. I received my ILR after 17 days. Today, I just received a letter from home office with a check of 3018.20 for a refund. Are we supposed to get a full refund or just the refund of the difference of the super priorty and standard service? Anyone here who received a letter regarding refund as well? I do not want to have problems in the future if that was a mistake.
Hi Raj,RAJ007 wrote: ↑Thu Mar 07, 2019 1:59 pmHi Pritivas,PRITIVAS wrote: ↑Wed Mar 06, 2019 5:47 pmThank you. I have sent an email in a way that checking with them if I am entilted for a refund and I m not sure about it.Will let you guys know once I hear back from them. Just a try. Without asking we won't get anything:)CR001 wrote: ↑Wed Mar 06, 2019 5:31 pmYes it is a lot of money however you did get a quick decision, within 25 hours and 40 minutes, after your scheduled appointment time, which is basically what you have paid for so I think trying to claim a refund for "delays" is very cheeky, especially given the members who are waiting over a month having paid the same fee and those who applied in November who waited almost 2 months who also paid the same fee.
Remember that after your appt, it is HO that sits at a different location that processes your application once spira has submitted it and not processed at the centre you attended.
Did you receive any email or automated email so far ?
Please let us know on this.
Thanks and Regards,
Raj
PRITIVAS wrote: ↑Thu Mar 07, 2019 2:06 pmHi Raj,RAJ007 wrote: ↑Thu Mar 07, 2019 1:59 pmHi Pritivas,PRITIVAS wrote: ↑Wed Mar 06, 2019 5:47 pmThank you. I have sent an email in a way that checking with them if I am entilted for a refund and I m not sure about it.Will let you guys know once I hear back from them. Just a try. Without asking we won't get anything:)CR001 wrote: ↑Wed Mar 06, 2019 5:31 pm
Yes it is a lot of money however you did get a quick decision, within 25 hours and 40 minutes, after your scheduled appointment time, which is basically what you have paid for so I think trying to claim a refund for "delays" is very cheeky, especially given the members who are waiting over a month having paid the same fee and those who applied in November who waited almost 2 months who also paid the same fee.
Remember that after your appt, it is HO that sits at a different location that processes your application once spira has submitted it and not processed at the centre you attended.
Did you receive any email or automated email so far ?
Please let us know on this.
Thanks and Regards,
Raj
I recieved an automated message below as sson as I sent the email yesterday.
==========================
This is an automated e-mail. Please do not reply.
Emails to this inbox should only relate to open Tier 2 or 5 applications made from within the United Kingdom where a decision is still to be made.
Any other queries will not be responded to.
If your query is related to any other matter please visit our website at the following address
https://www.gov.uk/contact-ukvi-inside-outside-uk
====================================
Hi All,
Today I received an email saying I m not entitled for a refund.Fair enough. I too expected the same. Hope this will help someone in the forum. Thanks CR001. The reply was in same line with your's:)
************************
Good Afternoon,
You have requested a refund of the super priority element of the fee you paid (the difference between the cost of making a standard application and a super priority application).
We will issue a refund where UK Visas and Immigration or our commercial partner is responsible for the failure to meet the 24-hour service standard. I have investigated whether to issue a refund in your case but have determined this is not appropriate as we allow 25 and a half hours from appointment time (discounting weekends and bank holidays) for making the decision to allow time for your biometric data and evidence to transfer to our systems.
*****************************************************
Thanks all and wish you all good luck
First email automated response was received at Wed, Mar 6, 5:45 PMRAJ007 wrote: ↑Thu Mar 07, 2019 2:37 pmPRITIVAS wrote: ↑Thu Mar 07, 2019 2:06 pmHi Raj,
I recieved an automated message below as sson as I sent the email yesterday.
==========================
This is an automated e-mail. Please do not reply.
Emails to this inbox should only relate to open Tier 2 or 5 applications made from within the United Kingdom where a decision is still to be made.
Any other queries will not be responded to.
If your query is related to any other matter please visit our website at the following address
https://www.gov.uk/contact-ukvi-inside-outside-uk
====================================
Hi All,
Today I received an email saying I m not entitled for a refund.Fair enough. I too expected the same. Hope this will help someone in the forum. Thanks CR001. The reply was in same line with your's:)
************************
Good Afternoon,
You have requested a refund of the super priority element of the fee you paid (the difference between the cost of making a standard application and a super priority application).
We will issue a refund where UK Visas and Immigration or our commercial partner is responsible for the failure to meet the 24-hour service standard. I have investigated whether to issue a refund in your case but have determined this is not appropriate as we allow 25 and a half hours from appointment time (discounting weekends and bank holidays) for making the decision to allow time for your biometric data and evidence to transfer to our systems.
*****************************************************
Thanks all and wish you all good luck
Hi Pritivas,
Thanks for your information on this.
Could you please tell me when did you receive the second email that you are not entitled for refund ?
I mean after how many hours after you first receive the automated email.
Thanks and Regards,
Raj
EddieSpeaks wrote: ↑Tue Mar 05, 2019 5:21 pmAttended Set (O) application for my family of 3, Super Priority Service at Croydon (as no appointment was available for weeks at the Chelmsford center 5 minutes away from my home) on March 1st (Friday), had scanned everything and submitted and document check came back asking me to move my passport scans to Proof of Application section on 27th February. I did so.
While at the centre - I was asked to choose desk biometrics, who were very nice and calm and asked to take pictures and biometrics, along with signature. said everything was fine. I asked if they would check my documents, and they said since I had used the service nothing was needed - unless I thought I'd forgotten something. left in 20 minutes, wait was just half an hour. we head back home.
Next day at around 11:30 (time of my appointment) I get this email.
I realized I had forgotten to upload this (hate myself for that) and I immediately replied to the email as well as uploaded February and January payslips to the UKVCAS portal. I got generic auto responses, but it's Tuesday (3 days) now and I'm yet to hear back. I'm shocked that the document check service didn't catch this neither did the staff at Surinder Singh route. I was very anxious, but after seeing the others plight I'm a bit better, could anybody advice me on the next steps for this? how long should I wait before I make the next move? who can I call or email?Dear --------------
Thank you for your recent Super Priority ILR application.
Unfortunately we need further information before we can make a decision on your application. We need the following information in order to move forward with the application:
1. Your most payslip. This must be dated no earlier than one calendar month before the date of the application,
Please reply by return email should you wish to email a response.
Your application will be placed on hold for 5 working days awaiting a reply at which point a decision will be made with the information we currently hold.
Regards
-----------
-------------------
Work, Study and Sponsorship
Work Team 2
Tier 2 Casework
Visas & Citizenship Operations – PBS & Citizenship
Level 2, Vulcan House (Iron)
P.O. Box 3468
Sheffield
S3 8WA
My working days: Tues, Wed, Thurs
Thanks!
They haven't told me anything else! Does somebody know what's going on???I'm pleased to confirm that your application for indefinite leave to remain under Tier 2 of the immigration arrangements have now been decided. You will receive your decision letters in due course.
My right to work page says There is no limit on how long you can stay in the UK, but this uses information from my old BRP number. I've passed the ILR I guess?EddieSpeaks wrote: ↑Thu Mar 07, 2019 2:55 pmEddieSpeaks wrote: ↑Tue Mar 05, 2019 5:21 pm
I receive this mail now, which doesn't confirm if I got it or not. did this happen to anyone else? what do I do next?
They haven't told me anything else! Does somebody know what's going on???I'm pleased to confirm that your application for indefinite leave to remain under Tier 2 of the immigration arrangements have now been decided. You will receive your decision letters in due course.