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UKVCAS Super Priority Service

General UK immigration & work permits; don't post job search or family related topics!

Please use this section of the board if there is no specific section for your query.

Moderators: Casa, JAJ, ca.funke, Amber, Zimba, vinny, Obie, EUsmileWEallsmile, batleykhan, geriatrix, John, ChetanOjha, archigabe, push, Administrator

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Grenze
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Re: UKVCAS Super Priority Service

Post by Grenze » Thu Mar 28, 2019 6:03 pm

ssunny1985 wrote:
Tue Mar 26, 2019 11:08 am
Hi guys,

I am going to share my experience with UKVCAS SUPER PRIORITY SERVICE.

FLR(M) EXTENSION
APPLICATION DATE :- 02/03/2019
BIOMETRIC APPOINTMENT DATE:- 25/03/2019
APPROVED VISA EMAIL RECEIVED:- 26/03/2019

REGARDS,
What center did you goto? Did UKVI send you an email after you submitted your biometrics? I just applied today at 8am in Croydon for FLR (M) with super priority and haven't gotten any email. This thread is driving my anxiety through the roof. I don't wanna have to wait around for months after paying all this money and being promised a service 😥

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CR001
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Re: UKVCAS Super Priority Service

Post by CR001 » Fri Mar 29, 2019 9:59 am

Can members please kindly refrain and desist from posting 'Any Update' type posts, which are low value. When members have an update, if they choose to post it I am sure they will.
Char (CR001 not Casa)
In life you cannot press the Backspace button!!
Please DO NOT send me a PM for immigration advice. I reserve the right to ignore the PM and not respond.

adlrose
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Re: UKVCAS Super Priority Service

Post by adlrose » Fri Mar 29, 2019 10:52 am

Submitted application 2x days ago expecting a 24hr response but so far nothing. How many days should one wait before escalating? 5 business days?

So stressful.

adlrose
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Re: UKVCAS Super Priority Service

Post by adlrose » Fri Mar 29, 2019 11:53 am

Sorry, by submitted application I actually meant I enrolled my biometrics and application was submitted by Sopia Sera.

No email or info from HO.

Mt1290
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Re: UKVCAS Super Priority Service

Post by Mt1290 » Fri Mar 29, 2019 12:51 pm

Hi,

I applied in Glasgow yesterday and received a generic email saying a decision has been made, however no specifics. Quite a vague email. Anyone had the same?

Atif786
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Re: UKVCAS Super Priority Service

Post by Atif786 » Fri Mar 29, 2019 1:50 pm

Mt1290 wrote:
Fri Mar 29, 2019 12:51 pm
Hi,

I applied in Glasgow yesterday and received a generic email saying a decision has been made, however no specifics. Quite a vague email. Anyone had the same?
Hi , have you applied for Set O or Set LT
Atif

Mt1290
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Re: UKVCAS Super Priority Service

Post by Mt1290 » Fri Mar 29, 2019 2:15 pm

Atif786 wrote:
Fri Mar 29, 2019 1:50 pm
Mt1290 wrote:
Fri Mar 29, 2019 12:51 pm
Hi,

I applied in Glasgow yesterday and received a generic email saying a decision has been made, however no specifics. Quite a vague email. Anyone had the same?
Hi , have you applied for Set O or Set LT

10 year Set LR

adlrose
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Re: UKVCAS Super Priority Service

Post by adlrose » Fri Mar 29, 2019 6:01 pm

So, as per advice from members of the forum, I've checked the 'Your right to work' Gov page and entered in my details.

I have yet to receive and email or letter confirming or acknowledging my Super priority application.

My first BRP deadline was April 6, 2019.

I just went onto this site and it said I can legally work until October 2021! Do you think this is indicative of a successful FLR M extension even though I haven't heard anything? Even though it's on my first BRP number?

Thanks

fred22
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Re: UKVCAS Super Priority Service

Post by fred22 » Fri Mar 29, 2019 8:33 pm

adlrose wrote:
Fri Mar 29, 2019 6:01 pm
So, as per advice from members of the forum, I've checked the 'Your right to work' Gov page and entered in my details.

I have yet to receive and email or letter confirming or acknowledging my Super priority application.

My first BRP deadline was April 6, 2019.

I just went onto this site and it said I can legally work until October 2021! Do you think this is indicative of a successful FLR M extension even though I haven't heard anything? Even though it's on my first BRP number?

Thanks
Yes I think you got it. Congrats and stay stress free. I am checking this website everyday and I am very nervous as I have not heard anything since 12th March. (FLR-M extension through super priority service)

MubaZaara
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Re: UKVCAS Super Priority Service

Post by MubaZaara » Fri Mar 29, 2019 11:11 pm

I have applied ILR through Tier 2 general route with super priorty sevice on 28 Mar 2019 and expected result in 24 hours but no email or
Exceptional case mail ?

Do i need to wait for week or send the complaint mail ??

If the delay due to my application than should they update in 24 hours ?

Applied for ILR Route : Tier 2 General(super priority)
Date application sent : 19/03/2019
Document received by HO : uploaded on UKVCAS portal
Ack letter received (if applicable) : no acknowledgement letter:no
Biometric Letter received : N/A
Date Biometrics Enrolled : 28/03/2019,10:00 am
Payment Debited : 19/03/2019
Approval/Refusal Received : Pending
BRP Card Received : Pending

sunset123
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Re: UKVCAS Super Priority Service

Post by sunset123 » Fri Mar 29, 2019 11:16 pm

I have been following this form since jan 2019. I wanted to share mine and my son timeline of ILR application under super priority service.hope this will be helpful for other members who are in similar situation. We both submitted Application separately. Both application were Tier1 ( Entrepreneur) PBS dependent five year route.

My son timeline online application submitted 20/02/2019
biometric at Mark lane London; 13/3/2019 at 7.30am
Email acknowledgment; none
Email received; ILR granted on 18/03/2019 at 12.45
online status checked; changed
BRP received; 20/03/2019
Decision letter 21/03/2019

My Timeline online application; 24/01/2019
Biometric at Croydon: 11/02/2019 at 11.30am
Email acknowledgment: 13/02/2019
Escalation made over the phone: 4 times as a result got two generic email stating delay is causing because we have request more information to other government department which is not under HO control.
MP email: 25/02/2019
ILR refused: 26/03/2019 Reason Language test expired.
Super priority fee refund:26/03/2019

I have come across with similar situation with my family friend he was asked to provide updated language test and then he got the decision. I was never asked for further information. I have submitted my language test when applied for my extension as well. I have been told one of immigration adviser that if home office used your language document then you don't need to provide new one.
hope this will give you an idea that Home office decisions are uncertain :roll:

fred22
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Re: UKVCAS Super Priority Service

Post by fred22 » Sat Mar 30, 2019 8:06 am

Sunset123,

What language test you submitted? If it was B1 then it should have been alright.

just4today
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Re: UKVCAS Super Priority Service

Post by just4today » Sat Mar 30, 2019 7:32 pm

For all the people who have received "exceptionally complex issue" email recently. I hope this post will relieve some of your stress.

Here are my timelines;

Visa type - Tier 2 general to ILR with dependent spouse.
Bio-metric appointment at Birmingham- 13 Mar 19
Exceptionally complex issue email received - 14 Mar 19
Contacted MP on - 18 Mar 19
MP emailed UKVI on - 21 Mar 19
ILR approval email received - 30 Mar 19 Saturday at 9.00 am.

I hope you all get your decisions soon.

sunset123
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Re: UKVCAS Super Priority Service

Post by sunset123 » Sat Mar 30, 2019 10:20 pm

fred22 wrote:
Sat Mar 30, 2019 8:06 am
Sunset123,

What language test you submitted? If it was B1 then it should have been alright.
GESE Grade 5 (B1)

dtsxpeh
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Re: UKVCAS Super Priority Service

Post by dtsxpeh » Sat Mar 30, 2019 10:43 pm

Hi All. I’m applying for the Settlement as a Representative of Overseas Business and eventually option with super priority service (£800) disappear from online application but still on website in Fee Description. Does anyone know why is that?

Thanks an advance.

MubaZaara
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Re: UKVCAS Super Priority Service

Post by MubaZaara » Sun Mar 31, 2019 7:41 am

MubaZaara wrote:
Fri Mar 29, 2019 11:11 pm
I have applied ILR through Tier 2 general route with super priorty sevice on 28 Mar 2019 and expected result in 24 hours but no email or
Exceptional case mail ?

Do i need to wait for week or send the complaint mail ??

If the delay due to my application than should they update in 24 hours ?

Applied for ILR Route : Tier 2 General(super priority)
Date application sent : 19/03/2019
Document received by HO : uploaded on UKVCAS portal
Ack letter received (if applicable) : no acknowledgement letter:no
Biometric Letter received : N/A
Date Biometrics Enrolled : 28/03/2019,10:00 am
Payment Debited : 19/03/2019
Approval/Refusal Received : Pending
BRP Card Received : Pending
I have checked Right to work and status change to
"There is no limit on how long you can stay in the UK"
But no mail or any confirmation from HO.

feivourite
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Re: UKVCAS Super Priority Service

Post by feivourite » Sun Mar 31, 2019 11:27 am

Hello all,

I have a very basic questions.. is this service 'UKVCAS Super Priority Service' available at all appointment centres or just certain ones?

Thank you!

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michali
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Re: UKVCAS Super Priority Service

Post by michali » Sun Mar 31, 2019 12:25 pm

The super priority service refers to the extra payment you make to the HO when submitting your application. It is supposed to deliver a decision in 24 hours following your biometric appointment at a Sopra Steria Centre. So it does not matter which centre you attend. If you have paid the extra £800, you should get a quick decision. (Unfortunately, many don’t!)

artem1309
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Re: UKVCAS Super Priority Service

Post by artem1309 » Mon Apr 01, 2019 8:54 am

mullangi1237 wrote:
Thu Mar 28, 2019 10:12 am
artem1309 wrote:
Sun Mar 24, 2019 1:37 am
This post is just supposed to share my story about applying for a Tier 2 Visa using the new Super Premium Service. In case you are in a similar situation, I hope this information will give you some confidence and peace of mind - you are not alone!

First of all, I've already made a post in the "In-country Tier 2 application timelines" topic on Sat Mar 23, 2019 at 10:42 am so please refer to that post for the full timeline of my application.

Basically, my application was severely delayed: instead of the standard guidance timeline of 24 hours, I received my approval letter on the 8th working day, the decision was made by the Home Office on the 6th working day. Here is how the situation was unfolding:

08.03: I applied online using the new super priority service.
09.03: I submitted my biometric information at the Sopra Steria service centre at Croydon. 09.03 is Saturday but for the extra £100 (on Sopra Steria website) I managed to get my appointment on that date. Following that, I did NOT receive any confirmation that my application + biometrics was successfully submitted. This is totally fine as apparently, they don't send any confirmations.

I was so naive to expect the decision to be made by Tuesday the latest but that didn't happen.

13.03: I called the UK Visas service line to inquire about my application. They told me that 24 hours is a guidance timeline, but this is not guaranteed. The actual deadline for that kind of service is 5 working days. I was advised that if I don't receive my decision by that time, I should contact the service centre again for the official escalation.

18.03: Having received no feedback by the end of the week, I called them again. They sent an escalation email on my behalf and I was promised to hear back on my enquiry within another 5 working days. I was also told that I should be able to claim a refund on the super-priority service following the receipt of the official decision as the service was not delivered on time.

Just so you understand: that service centre has NO access to any information on individual applications and the best they can do for you is to send an escalation email to the Home Office and put you on hold for another week.

20.03: I received a call regarding my escalation. A lady on the phone informed me that the decision was made on 18.03 and the decision letter was posted to my home address. She gave me the Royal Mail tracking number. At the noon of the same day, the delivery attempt failed as I was not at home to leave my signature upon the receipt. Eventually, I collected the decision letter from the delivery office of Royal Mail in the evening of the same day. The letter confirmed that my application was approved and that the BRP was about to arrive in a separate envelope within 7 days.

As you might have seen, a lot of people get their approval via email. It is unclear to me why this is so inconsistent, ie why some get an email and some get a posted letter. Even the call centre representative told me that it can be either an email or a letter - that is very weird to me as it looks like a lottery.

Another funny thing was that given all the delay, I found my BRP letter in my mailbox just on the next day, 21.03. It was just dropped into the mailbox with no receipt signature required. At the same time, they denied leaving the decision letter (a piece of paper basically, not a document) without a signature.

Last but not least, I made another call to the service centre regarding the refund. They advised me to use the email below:
HO emial not to be published
I dropped them an email last Friday, 22.03 and still waiting for any feedback.

And the very last: throughout all this time, I was using the "Prove Right to Work" service available at https://www.gov.uk/prove-right-to-work . I noticed that my work permit information (expiry date) was updated the day after the decision was actually made, on 19.03 and way before I received the decision letter. So I believe it makes sense to check it from time to time - just need your current (old) BRP number and date of birth.

I hope this information has been useful for some of you. I know how annoying and nervous it is to be completely unaware of what's going on with your application having paid extra £610 for the super premium service so stay strong and remember that you are not alone!

Best wishes,
Artem
I have applied for my ILR so can I check my status on https://www.gov.uk/prove-right-to-work using my most recent Tier 2 BRP number?
Hello,

Please note that this is not a tracking service. It is just supposed to provide you (and your employer if necessary) with the information on your current work permit status.

The logic is that once the decision on your application is made, the expiry date of your work permit should probably change and I've noticed that the new date is promptly updated on https://www.gov.uk/prove-right-to-work

But again, this is not a tracking service but just a very indirect way to check if anything has changed on your working status. In my case, I saw the new expiry date of my new work permit before I received the approval on my application.

And yes, you use your current (old) BRP details to check the status.

waitingresponse
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Re: UKVCAS Super Priority Service

Post by waitingresponse » Mon Apr 01, 2019 10:06 am

Anyone has experience of submitting supporting documents after biometrics ? my application is still in progress and I wants to upload a document but not sure they will consider it or not.

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