UKVCAS Super Priority Service

[Atif786]

Hi Guys , I would like to Share a Good News, Alhamdulillah ( By the Grace of God), my ST LR has been Approved .

Application Submitted Set ( LR)- 15/04/2019
Super Prior Appointment at croydon - 16/04/2019 for 8:30 Am
Bio metric done and Application Submitted at - 9 am.
Decision Email Received at -3:50 pm seme day .
Decision Letter- Awaiting
BRP- Awaiting.
Decision email is as follows :

Dear ********



I’m pleased to confirm that your application for leave has now been granted. You will receive your decision letter and biometric residence permit (BRP) in due course and these will confirm your immigration status. Thank you for using our super priority service.

Kind Regards

Email Addrees: SuperPriorityNotification@homeoffice.gov.uk

I hope my ILR has been approved

[brb82]

I submitted my Set(O) application last week and am waiting to hear anything back. Timeline to date is as follows:

Original immigration date: 1 May 2014 (as a Tier 2 General visa holder)
ILR eligibility: 3 April 2019
Online application submission and document upload: 3 April 2019, 7am
Biometric appointment: 3 April 2019, 9am (London Premium Lounge)
Email acknowledgment: none to date following my appointment confirmation
Online BRP status: existing BRP expiration and sponsor limitation show as of 8 April
Decision letter: waiting
BRP received: waiting

I spoke with the UKVI hotline just prior to COB on 5 April and was told that no one can look into my situation until Thursday, 11 April. Further, I was told not to expect any updates by email. I'm hoping for the best but am not happy with being left in the dark having paid £3k+ for premium service for me, my wife, and child.

Update as of this afternoon, 15 days since submitting our application and biometrics using the super-priority 24 hour service:

On 11 April, I contacted the UKVI call centre to request an update. On 12 April, I received a generic form email, stating "As our records indicate that further information is required to complete your application we cannot complete your application within the 24-hour service standard. We will complete your application as quickly as possible once this information is received." No details were given about what information is required or how I should go about providing it. The call centre informed me that I would receive a letter from my caseworker within five business days with details. Today is the fifth business day, and I've not received any further updates by post, email, or phone. When I spoke with the call centre this afternoon, they informed me that the only remaining thing for me to do is to write a letter to the UKVI department in Sheffield requesting an update.

Has anyone else received a similar email? If so, when did you receive feedback on what further information was required? Aside from writing the Sheffield department, is there anything I can do to motivate a meaningful response from UKVI?

[CR001]

I submitted my Set(O) application last week and am waiting to hear anything back. Timeline to date is as follows:

Original immigration date: 1 May 2014 (as a Tier 2 General visa holder)
ILR eligibility: 3 April 2019
Online application submission and document upload: 3 April 2019, 7am
Biometric appointment: 3 April 2019, 9am (London Premium Lounge)
Email acknowledgment: none to date following my appointment confirmation
Online BRP status: existing BRP expiration and sponsor limitation show as of 8 April
Decision letter: waiting
BRP received: waiting

I spoke with the UKVI hotline just prior to COB on 5 April and was told that no one can look into my situation until Thursday, 11 April. Further, I was told not to expect any updates by email. I'm hoping for the best but am not happy with being left in the dark having paid £3k+ for premium service for me, my wife, and child.

Update as of this afternoon, 15 days since submitting our application and biometrics using the super-priority 24 hour service:

On 11 April, I contacted the UKVI call centre to request an update. On 12 April, I received a generic form email, stating "As our records indicate that further information is required to complete your application we cannot complete your application within the 24-hour service standard. We will complete your application as quickly as possible once this information is received." No details were given about what information is required or how I should go about providing it. The call centre informed me that I would receive a letter from my caseworker within five business days with details. Today is the fifth business day, and I've not received any further updates by post, email, or phone. When I spoke with the call centre this afternoon, they informed me that the only remaining thing for me to do is to write a letter to the UKVI department in Sheffield requesting an update.

Has anyone else received a similar email? If so, when did you receive feedback on what further information was required? Aside from writing the Sheffield department, is there anything I can do to motivate a meaningful response from UKVI?

It is a generic email

HO is not waiting for you to send documents etc. They are doing other checks with other gov departments etc.

[Ssiimmoo]

Hi everybody
Hope everybody doing alright.

Application Submitted Set ( M) 14/03/2019
Super Prior Appointment - 25/03/2019 for 11:30 Am
Biometric done and Application Submitted at - 12 am .

1 st escalation on 01/04/19
Received generic email on 01/04/19
Complain to HO on 01/04/19

MP escalation on 02/04/19
2 nd escalation on 03/04/19

Received a generic email on 04/04/19

Decision Email Received :16/04/19 approved
Decision Letter received :18/04/19
Biometric card received :18/04/19

I paid £610 for the super priority service (24hrs)
But i received a decision after 23 days .
Can somebody advise how can i claim the refund ?
Please . Any help will be much appreciated.

[Moeribi]

I submitted my Set(O) application last week and am waiting to hear anything back. Timeline to date is as follows:

Original immigration date: 1 May 2014 (as a Tier 2 General visa holder)
ILR eligibility: 3 April 2019
Online application submission and document upload: 3 April 2019, 7am
Biometric appointment: 3 April 2019, 9am (London Premium Lounge)
Email acknowledgment: none to date following my appointment confirmation
Online BRP status: existing BRP expiration and sponsor limitation show as of 8 April
Decision letter: waiting
BRP received: waiting

I spoke with the UKVI hotline just prior to COB on 5 April and was told that no one can look into my situation until Thursday, 11 April. Further, I was told not to expect any updates by email. I'm hoping for the best but am not happy with being left in the dark having paid £3k+ for premium service for me, my wife, and child.

Update as of this afternoon, 15 days since submitting our application and biometrics using the super-priority 24 hour service:

On 11 April, I contacted the UKVI call centre to request an update. On 12 April, I received a generic form email, stating "As our records indicate that further information is required to complete your application we cannot complete your application within the 24-hour service standard. We will complete your application as quickly as possible once this information is received." No details were given about what information is required or how I should go about providing it. The call centre informed me that I would receive a letter from my caseworker within five business days with details. Today is the fifth business day, and I've not received any further updates by post, email, or phone. When I spoke with the call centre this afternoon, they informed me that the only remaining thing for me to do is to write a letter to the UKVI department in Sheffield requesting an update.

Has anyone else received a similar email? If so, when did you receive feedback on what further information was required? Aside from writing the Sheffield department, is there anything I can do to motivate a meaningful response from UKVI?

It is a generic email

HO is not waiting for you to send documents etc. They are doing other checks with other gov departments etc.

Hi CR001,

Any idea what these checks with external government bodies are and whether they imply anything? I applied for Set LR in February and received a letter recently saying these checks are taking longer than normally and that they'll make a decision asap and these fluffy things. Just wondering whether you know anything about the nature of these checks. Thanks.

[fred22]

Hi everybody
Hope everybody doing alright.

Application Submitted Set ( M) 14/03/2019
Super Prior Appointment - 25/03/2019 for 11:30 Am
Biometric done and Application Submitted at - 12 am .

I paid £610 for the super priority service (24hrs)
But i received a decision after 23 days .
Can somebody advise how can i claim the refund ?
Please . Any help will be much appreciated.

It depends if you have received any generic email during the first 24h or not. I also paid £610 and it took 35 days until decision was made but they refused to refund. I requested for refund but they said no because I received a generic email during 24h saying they can’t make a decision in 24h.

[fred22]

Moeribi,

You never know what they are or have been checking and they never tell anyone. All you can do is waiting for the decision.

[sptula]

Hi Super Priority crowd. SET(M) application 22 Jan, biometrics 4 Feb, waiting since then ('exceptionally complex' blah blah, MP chasing to no avail, 'extended checks' and 'no timeframe').

Today I got an email saying I and my husband are expected to attend an interview - in Sheffield (we live down south) on 16 April midday (no changes unless medical reasons with documentation).

Aside form some scary but generic info - we'll be questioned separately as well, there are no drinks allowed and may be no toilets, it should not exceed 2 hrs, we may not be more than 15 minutes early but will be considered no-shows if late... - there is very little info about what this is all about. Obviously they have further questions but... yikes.

Has anyone else been summoned for an interview like this? I'm tempted to try to take a lawyer with me just because it sounds so intimidating and I'd feel better having someone who knew the law with us - haven't had one thus far - but I have to submit the name of any attending representative *now* when responding to the interview things saying I'll attend - not much time to get legal advice/representation.

Anyone else with this experience?

How was the interview? what is the outcome?

[tier21419]

Hi everybody
Hope everybody doing alright.

Application Submitted Set ( M) 14/03/2019
Super Prior Appointment - 25/03/2019 for 11:30 Am
Biometric done and Application Submitted at - 12 am .

I paid £610 for the super priority service (24hrs)
But i received a decision after 23 days .
Can somebody advise how can i claim the refund ?
Please . Any help will be much appreciated.

It depends if you have received any generic email during the first 24h or not. I also paid £610 and it took 35 days until decision was made but they refused to refund. I requested for refund but they said no because I received a generic email during 24h saying they can’t make a decision in 24h.

Which email address you used for asking refund?

[fred22]

Engrwaseem,

I was in touch with the case worker via email. When she informed me it has been approved I complained about the super priority and refund of £610 and she replied i am not eligible. She explained that I can’t request a refund as on the same day when I had my biometric she has emailed me and informed me that she couldn’t make a decision in 24h. (Anyway I am not bothered now as the visa is granted so I am not going to chase it any further)

[Ssiimmoo]

Fred22,

I received a generic email on the 6th day after attending Sopra Steria saying i will get a decision asap ,2 nd generic email saying delays is not the clients fault & i might be entitle for refund .

I have not received any email within the 24 hrs bracket.

Just wondering whats the best way to contact the home office .shall i contact my case worker ? Or contact the charging team ?

[fred22]

Yes you are entitled to refund and ask case worker for help.

[mullangi1237]

Hi everybody
Hope everybody doing alright.

Application Submitted Set ( M) 14/03/2019
Super Prior Appointment - 25/03/2019 for 11:30 Am
Biometric done and Application Submitted at - 12 am .

I paid £610 for the super priority service (24hrs)
But i received a decision after 23 days .
Can somebody advise how can i claim the refund ?
Please . Any help will be much appreciated.

It depends if you have received any generic email during the first 24h or not. I also paid £610 and it took 35 days until decision was made but they refused to refund. I requested for refund but they said no because I received a generic email during 24h saying they can’t make a decision in 24h.

Which email address you used for asking refund?

Sounds like you got positive update (because you asking for refund) on your application

[tier21419]

Hi everybody
Hope everybody doing alright.

Application Submitted Set ( M) 14/03/2019
Super Prior Appointment - 25/03/2019 for 11:30 Am
Biometric done and Application Submitted at - 12 am .

I paid £610 for the super priority service (24hrs)
But i received a decision after 23 days .
Can somebody advise how can i claim the refund ?
Please . Any help will be much appreciated.

It depends if you have received any generic email during the first 24h or not. I also paid £610 and it took 35 days until decision was made but they refused to refund. I requested for refund but they said no because I received a generic email during 24h saying they can’t make a decision in 24h.

Which email address you used for asking refund?

Sounds like you got positive update (because you asking for refund) on your application

Hello mullangi1237,
yes, I have I will share a detailed post about my experience that might help others.

[tier21419]

Update after receiving "Exceptionally Complex Issues" letter
Here is my journey after receiving exceptionally complex letter.
1/03/2019: Submitted my super-priority application based on completing 5 years (-28 days) on tier 2.
11/03/2019: Attended biometric appointment at Cardiff UKVCAS center, paid £100 to get this appointment.
12/03/2019: Within 24 hours, I received an email that my application has raised exceptionally complex issues and would require further time to thoroughly consider my case….
The email was from the case worker’s personal work email address (which was a kind of blessing, as I was able to contact him/her)
I never thought that I would receive this letter. To me, my application was very straight forward i.e. with same employer, I was exempted from salary requirements, never had any problems in the last 10 years wrt immigration, etc. That letter was very unexpected to me.
12/03/2019: I replied to the case worker thanking for the email, and asking if he/she would need any documents from myself or my sponsor that could help in making the decision. I also asked if the case worker could please kindly elaborate on what complex issues have been raised and how long it will take to get a decision?
12/03/2019: The case worker replied that there is nothing to worry, they need to check something with another department but don’t know the time scale.
This means I was stuck as don’t know what next to expect and when I will be hearing anything back from the HO.
17.04.2019: received an email from the case worker to confirm that my application for leave has now been granted (YESSSS!!!)
18.04.2019: Received a letter, which is about the BRP (e.g. I will receive the BRP within 7 working days and what to do if I don’t). Nothing about the decision, it is also mentioned that I have to return my previous BRP.
23.04.2019: Received BRP. Contacted DX many times to find if they have some letter for me but they said nothing, then there was the Easter break. I contacted DX again today and they said it will be delivered today.

In my case, I don’t know which department was involved but I was in touch with my caseworker, who was very kind to reply (sometimes ) It looks like UKVI does not bother once it sends out such letters and the case might end up in the awaiting cases queue. But I sent email to the caseworker asking for urgent considerations as I have travel plans to attend meetings. I believe this escalated the process as the caseworker contacted his/her line manager to chase up with the other department (from which they were awaiting a further response).

I was not able to contact using the telephone service and in those 5 weeks I never stopped thinking about it e.g. what could be wrong, did I miss something in the application (went over the application so many times to make sure everything is correct). My friends and relatives suggested not to contact the HO and MP as this will frustrate them and may make a wrong decision, but my anxiety did not stop me from contacting them I have not contacted my Mp though. Throughout this time, I was checking my work status on the website. The website was down when I received the email so could not check the status. A very stressful journey came to a good end.

I don't think I will be able to claim back super-priority fees as HO covered themselves by sending that complex issues letter.

I wish you all the best with your applications!

[Millie101]

Hi Everyone, I thought I’d share my husband’s experience with you. I have been following this thread for a while and I feel my story is worth sharing.

Applied for SET M ILR (5 year route) using the Super Priority Service online service.

04/04/2019: Application submitted

05/04/2019: Uploaded doc’s via website

08/04/2019 at 9.30am: Biometrics appointment attended in Croydon. We were expecting a decision within 24hr, no confirmation or generic email received. This is where the anxiety kicks in. We were constantly checking right to work website over 20 times a day as some of you had stated but still no indication whether ILR has been granted. The waiting game begins!

13/04/2019: Letter received by recorded delivery requesting for 6 letters of correspondence addressed to me and husband covering 2.5 years. My husband had these documents with him at his biometric appointment. The representative at Sopra Steria told my husband that he had taken too much documents and insisted that our application is straight forward, and as there was no change since his last FLR application, only the mandatory documents were needed. My husband explained that he was not able to upload all his documents, so it best she takes copies of everything. But my husband was again reassured that the only documents required were the mandatory documents.

15/04/2019: Posted all requested documents by special delivery.
16/04/2018 at 7.00am: Checked Royal Mail tracking service and our parcel was signed for by HO in Manchester.
16/04/2019 at 11am: Email received stating visa has been granted. You will receive your decision letter and biometric card in due course.
18/04/2019: BRP received by DX courier.
Still waiting for the decision letter but it is still nice to know that the waiting game is finally over.

I am thinking of requesting for a refund for the Super Priority fee (£810) as we had no communication from them until 6 days after our biometric appointment. Is it worth chasing for a refund as they did not meet their 24hr service standard?

Good luck to everyone still waiting!

[michali]

I don’t think you could request a refund in this instance as it was the fault of the Sopra Steria official who did not scan and upload the necessary documents. That was really bad! I am so glad HO wrote to you and asked for the documents rather than refusing the visa.

[mullangi1237]

Update after receiving "Complex Issues" letter

Here is my journey after receiving exceptionally complex letter.

20/03/2019: Submitted my super-priority application based on tier 2 general.

21/03/2019: Attended biometric appointment at Croydon UKVCAS centre

21/03/2019: Within 24 hours, I received an email that my application has raised exceptionally complex issues and would require further time to thoroughly consider my case….

27/03/2019: Called 03001232241 asking for update. People who I spoke said they will escalate my case. NO CONFIRMATION that an escalation was made

01/04/2019: Lawyer (ex-caseworker) requested for SAR (As lawyer mentioned this will put a pressure on caseworker to solve the issue faster). As of today I still didn’t receive any reply.

03/04/2019: Called 03001232241 asking for update. People who I spoke said they will escalate my case. NO CONFIRMATION that an escalation was made

08/04/2019: Escalated to MP

09/04/2019: MP escalated to HO

10/04/2019: Called 03001232241 asking for update on previous escalation. Person I spoke to said he cannot see any escalation (UTTERLY IRRESPONSIBLE PEOPLE). He raised an escalation and gave me a reference number this time.

11/04/2019: Got a generic email from UKVIcontactcentre@homeoffice.gov.uk “We expect to make decision on your application as soon as possible”.

17/04/2019: Called 03001232241 asking for update on previous escalation. Person who I spoke to said you received an update from HO (he was referring to email I received on 11/04/2019 from UKVIcontactcentre@homeoffice.gov.uk) and he cannot escalate further.

17/04/2019: Wrote to Tier25TMC@homeoffice.gov.uk for update. NO RESPONSE

18/04/2019: Wrote to Tier25TMC@homeoffice.gov.uk for update. NO RESPONSE

23/04/2019: Wrote to Tier25TMC@homeoffice.gov.uk for update. This is I was using stronger language explaining my stress levels and lack of HO transparency by just giving an update “COMPLEX ISSUES” and no further updates.

23/04/2019: 2nd escalation to MP explain my stress levels

24/04/2019 9:30am: MP 2nd escalation via phone and was been assured that will get update soon.

24/04/2019 4:30pm: received an email from the case worker to confirm that my application for leave has now been granted.

My case is very straight forward and I’m 200% sure there was no complexity. I don’t know which department was involved but it looks like UKVI does not bother once it sends out such letters and the case might end up in the awaiting cases queue.

I think because of the number of emails, phone calls, escalations I have made brought extra pressure on them to give update soon.

My lawyer suggested not to contact the HO and MP as this will frustrate them and may make a wrong decision, but my anxiety did not stop me from contacting them (My lawyer didn’t know that I have made no of escalations).

Throughout this time, I was checking my work status on the website. The website was down when I received the email so could not check the status. A very stressful journey came to a good end.

I don't think I will be able to claim back super-priority fees but I will do my best to get my money back (ateast it is kind of repay from HO for creating me stress for more than a month).

I wish you all the best with your applications! DO NOT STOP PESTERING THEM UNTIL YOU GET AN ANSWER.

[iyanu]

I just want to say thank you to the Almighty God for His mercies and love showered on my family. I also thank all the guys in this forum for their help by sharing details that has helped us successfully completed my wife's ILR SET(M) application.

Application Submitted ILR Set (M)- 18/04/2019
Super Prior Appointment at Premium office London - 24/04/2019 for 7:30 AM
Bio metric done and Application Submitted at - 7:48am as all documents have already been uploaded.
Decision Email Received on 25/04/2019 at 7:32 am next day.
Decision Letter- Awaiting
BRP- Awaiting.
Decision email looks like this one :
***********************************************************************************************************************
Dear ********

I’m pleased to confirm that your application for leave has now been granted. You will receive your decision letter and biometric residence permit (BRP) in due course and these will confirm your immigration status. Thank you for using our super priority service.

Kind Regards

Email Addrees: SuperPriorityNotification@homeoffice.gov.uk
***********************************************************************************************************************

I have checked her details on the government prove right work website and It shows her picture and states:

'You Can Work in the UK

There is no limit to how long you can stay in the UK'

I hope this helps someone.

[sansredi]

I just want to say thank you to the Almighty God for His mercies and love showered on my family. I also thank all the guys in this forum for their help by sharing details that has helped us successfully completed my wife's ILR SET(M) application.

Application Submitted ILR Set (M)- 18/04/2019
Super Prior Appointment at Premium office London - 24/04/2019 for 7:30 AM
Bio metric done and Application Submitted at - 7:48am as all documents have already been uploaded.
Decision Email Received on 25/04/2019 at 7:32 am next day.
Decision Letter- Awaiting
BRP- Awaiting.
Decision email looks like this one :
***********************************************************************************************************************
Dear ********

I’m pleased to confirm that your application for leave has now been granted. You will receive your decision letter and biometric residence permit (BRP) in due course and these will confirm your immigration status. Thank you for using our super priority service.

Kind Regards

Email Addrees: SuperPriorityNotification@homeoffice.gov.uk
***********************************************************************************************************************

I have checked her details on the government prove right work website and It shows her picture and states:

'You Can Work in the UK

There is no limit to how long you can stay in the UK'

I hope this helps someone.

Congratulations, I have applied on 15th April super priority visa but no notification or any mail as of yet, Can you please advise how did you use the gov website to check the right to work, I am sure the previous BRP number wouldnt work?
thank you