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UKVCAS Super Priority Service

General UK immigration & work permits; don't post job search or family related topics!

Please use this section of the board if there is no specific section for your query.

Moderators: Casa, push, JAJ, ca.funke, Amber, Zimba, vinny, Obie, EUsmileWEallsmile, batleykhan, geriatrix, John, ChetanOjha, archigabe, Administrator

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Bo700
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Posts: 1
Joined: Thu Feb 13, 2020 7:32 pm
China

Re: UKVCAS Super Priority Service

Post by Bo700 » Thu Feb 13, 2020 7:44 pm

My case for reference:
ILR from Tier 2
Super priority service
10 Feb midnight application form submitted
11 Feb 12:00 bio appointment
13 Feb 10:00 confirmation email successful

It’s over 24 hours. Looking for a refund

Provided the right amount of documents, nothing extra
Clean history, clear document scans
Only thing in doubt was the first entry date in the application form that I put in 2015 instead of 2010

Hope this helps.
Can someone let me know if the refund process is automatic?

nali78
Junior Member
Posts: 97
Joined: Sat Mar 03, 2018 8:42 pm
Mood:
Pakistan

Re: UKVCAS Super Priority Service

Post by nali78 » Fri Feb 14, 2020 5:32 am

Yes brother I submitted my set Lr ( 10 years route ) application on 10th January 2020 biometric enrolled in Croydon on 14th January 2020. I received email on the next working day that we can not process your application within 24 hours we expect your application on 15th April 2020 ( in 3 months) no refund yet it was super priority service and still waiting for the decision . If they say we are waiting to confirm some documents or information from another government departments or agency then it’s take time I submitted court consent order with my application.so I assume they will confirm from GLD.

icenature
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Posts: 10
Joined: Wed Feb 12, 2020 1:56 pm
Nigeria

Re: UKVCAS Super Priority Service

Post by icenature » Fri Feb 14, 2020 3:49 pm

icenature wrote:
Thu Feb 13, 2020 1:58 pm
Has anyone applied for SET (M) ILR using the superior priority service this week? I submitted my application last week Thursday 6th Feb, paid £110 for 7:30am Monday appointment 10th Feb, paid extra for document checking which i never used, also paid for text message notification and document scanning.
Had my biometric taken and sopra steria agent submitted my application before 9am on Monday.
I haven't received any email or correspondence from the HO, I keep checking my status and nothing has changed, the UKVI helpline is no help either has they can only escalate after 5 working days.
Can anyone else share their experience in the last week or this week. Paying for a 24hr service should be 24hr in my own opinion.
Just to update my post, It's Friday 15:48 and I still haven't heard from the OH. I found this link and i contacted them to get an update. Will see what they say.
https://eu-settled-status-enquiries.ser ... v.uk/start

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CR001
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Location: London
Mood:
South Africa

Re: UKVCAS Super Priority Service

Post by CR001 » Fri Feb 14, 2020 6:03 pm

icenature wrote:
Fri Feb 14, 2020 3:49 pm
icenature wrote:
Thu Feb 13, 2020 1:58 pm
Has anyone applied for SET (M) ILR using the superior priority service this week? I submitted my application last week Thursday 6th Feb, paid £110 for 7:30am Monday appointment 10th Feb, paid extra for document checking which i never used, also paid for text message notification and document scanning.
Had my biometric taken and sopra steria agent submitted my application before 9am on Monday.
I haven't received any email or correspondence from the HO, I keep checking my status and nothing has changed, the UKVI helpline is no help either has they can only escalate after 5 working days.
Can anyone else share their experience in the last week or this week. Paying for a 24hr service should be 24hr in my own opinion.
Just to update my post, It's Friday 15:48 and I still haven't heard from the OH. I found this link and i contacted them to get an update. Will see what they say.
https://eu-settled-status-enquiries.ser ... v.uk/start
Pointless contacting the EU settled scheme for an update. It is not for set m but for settled or pre settled status under appendix EU, or for EU citizens and family on the EEA/EU route!!
Char (CR001 not Casa)
In life you cannot press the Backspace button!!
Please DO NOT send me a PM for immigration advice. I reserve the right to ignore the PM and not respond.

ptriv
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Posts: 6
Joined: Mon Feb 17, 2020 11:58 am
India

Re: UKVCAS Super Priority Service

Post by ptriv » Mon Feb 17, 2020 3:35 pm

icenature wrote:
Fri Feb 14, 2020 3:49 pm
icenature wrote:
Thu Feb 13, 2020 1:58 pm
Has anyone applied for SET (M) ILR using the superior priority service this week? I submitted my application last week Thursday 6th Feb, paid £110 for 7:30am Monday appointment 10th Feb, paid extra for document checking which i never used, also paid for text message notification and document scanning.
Had my biometric taken and sopra steria agent submitted my application before 9am on Monday.
I haven't received any email or correspondence from the HO, I keep checking my status and nothing has changed, the UKVI helpline is no help either has they can only escalate after 5 working days.
Can anyone else share their experience in the last week or this week. Paying for a 24hr service should be 24hr in my own opinion.
Just to update my post, It's Friday 15:48 and I still haven't heard from the OH. I found this link and i contacted them to get an update. Will see what they say.
https://eu-settled-status-enquiries.ser ... v.uk/start
I've submitted mine today will keep you posted.

ILR from Set(M)
Super priority service
11 Feb 10pm application form submitted
17 Feb 08:00 biometrics appointment (Croydon)
No confirmation email yet

ptriv
Newly Registered
Posts: 6
Joined: Mon Feb 17, 2020 11:58 am
India

Re: UKVCAS Super Priority Service

Post by ptriv » Tue Feb 18, 2020 10:55 am

ptriv wrote:
Mon Feb 17, 2020 3:35 pm
[quote=icenature post_id=1879328 time=1581695381 user_id=232736

Just to update my post, It's Friday 15:48 and I still haven't heard from the OH. I found this link and i contacted them to get an update. Will see what they say.
https://eu-settled-status-enquiries.ser ... v.uk/start
I've submitted mine today will keep you posted.

ILR from Set(M)
Super priority service
11 Feb 10pm application form submitted
17 Feb 08:00 biometrics appointment (Croydon)
No confirmation email yet
[/quote]

Update

ILR from Set(M)
Super priority service
11 Feb 10pm application form submitted
17 Feb 08:00 biometrics appointment (Croydon)
18th Feb 10:32 am Approval Email Received
Waiting for BPR

icenature
Newly Registered
Posts: 10
Joined: Wed Feb 12, 2020 1:56 pm
Nigeria

Re: UKVCAS Super Priority Service

Post by icenature » Tue Feb 18, 2020 11:20 am

ptriv wrote:
Tue Feb 18, 2020 10:55 am
ptriv wrote:
Mon Feb 17, 2020 3:35 pm
[quote=icenature post_id=1879328 time=1581695381 user_id=232736

Just to update my post, It's Friday 15:48 and I still haven't heard from the OH. I found this link and i contacted them to get an update. Will see what they say.
https://eu-settled-status-enquiries.ser ... v.uk/start
I've submitted mine today will keep you posted.

ILR from Set(M)
Super priority service
11 Feb 10pm application form submitted
17 Feb 08:00 biometrics appointment (Croydon)
No confirmation email yet

Update

ILR from Set(M)
Super priority service
11 Feb 10pm application form submitted
17 Feb 08:00 biometrics appointment (Croydon)
18th Feb 10:32 am Approval Email Received
Waiting for BPR


Thanks for the update, that was super fast, congratulations. I hope you receive your BRP in no time.

Mnaeem8849
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Posts: 1
Joined: Wed Feb 19, 2020 11:01 am
Bangladesh

Re: UKVCAS Super Priority Service

Post by Mnaeem8849 » Wed Feb 19, 2020 11:07 am

Bo700 wrote:
Thu Feb 13, 2020 7:44 pm
My case for reference:
ILR from Tier 2
Super priority service
10 Feb midnight application form submitted
11 Feb 12:00 bio appointment
13 Feb 10:00 confirmation email successful

It’s over 24 hours. Looking for a refund

Provided the right amount of documents, nothing extra
Clean history, clear document scans
Only thing in doubt was the first entry date in the application form that I put in 2015 instead of 2010

Hope this helps.
Can someone let me know if the refund process is automatic?
My case reference:
ILR set-M
Paid for super priority service
15th Feb submitted online application
17th Feb attended bio appointment and all documents scanned at appointment at 1130am
19th Feb confirmation email successful

Currently waiting for brp card.

Same like you they did not reply to me within the service standard was wondering would I be entitled to a refund?

Hamoody1234
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Posts: 1
Joined: Wed Feb 05, 2020 12:24 pm

Re: UKVCAS Super Priority Service

Post by Hamoody1234 » Thu Feb 20, 2020 8:38 am

Hi guys

Applied for ILR (Lr 10 yrs)

Biometrics appointment: 18/02 at Croydon (Tuesday)
Super priority notification received 19/02 (next working day):
————————
Dear xxxxxxxx,
“I’m pleased to confirm your application for leave has now been considered. You will receive a letter in due course. Thank you for using our super priority service.
Kind regards”
————————

I have seen many similar emails but instead stating “has been decided” rather than “has been considered”. Also, they state “decision letter”. Mine just says “letter”.

Any idea what my letter could possibly be? I have not seen 1 person post this same exact email which hasn’t given clarity.
If they do require anything else such as a document, don’t they just ask for it on email?
If it isn’t a “decision”, what else could it be?
What exactly do they mean “by considered”?

I understand I have asked quite a few questions but I would appreciate any response regarding the assumes outcome or meaning as the waiting game is really taking its toll on me

Much appreciated

accurno
Newly Registered
Posts: 2
Joined: Thu Feb 20, 2020 10:43 am
Philippines

Re: UKVCAS Super Priority Service

Post by accurno » Thu Feb 20, 2020 11:27 am

Hamoody1234 wrote:
Thu Feb 20, 2020 8:38 am
Hi guys

Applied for ILR (Lr 10 yrs)

Biometrics appointment: 18/02 at Croydon (Tuesday)
Super priority notification received 19/02 (next working day):
————————
Dear xxxxxxxx,
“I’m pleased to confirm your application for leave has now been considered. You will receive a letter in due course. Thank you for using our super priority service.
Kind regards”
————————

I have seen many similar emails but instead stating “has been decided” rather than “has been considered”. Also, they state “decision letter”. Mine just says “letter”.

Any idea what my letter could possibly be? I have not seen 1 person post this same exact email which hasn’t given clarity.
If they do require anything else such as a document, don’t they just ask for it on email?
If it isn’t a “decision”, what else could it be?
What exactly do they mean “by considered”?

I understand I have asked quite a few questions but I would appreciate any response regarding the assumes outcome or meaning as the waiting game is really taking its toll on me

Much appreciated
Here's my case:

ILR type: 5 year route (SET M)
5 year maturity date: 13 Feb 2020

1st Application date (Super Priority): 29 Nov 2019
1st Application Bio-metric date (Super Priority): 24 Dec 2019 - Reply received the next day and was offered that the application to be withdrawn because we applied too early. We're not supposed to calculate the period for my spouse visa. Visa application fee was refunded, but £800 Super Priority fee wasn't. Application was not classed as REFUSED.

2nd Application date (Super Priority): 11 Jan 2020 - We applied too early again!
2nd Application Bio-metric date (Super Priority): 17 Feb 2020 - This time we have realised that we applied too early yet again so we waited and booked an appointment passed the maturity date. There's a flaw in their system because you can apply online as early as you want, but book the bio-metric appointment within the maturity period. We've always thought that the application date was the day when you've done your bio-metric appointment (like in the past). Turns out, it was the date when you paid for the actual ILR.
2nd Application email response (Super Priority): 19 Feb 2020 - They've responded a bit later than what has been advertised for their Super Priority service. They needed more documents from us and after 2 or 3 hours, they've responded with this email format:

Dear xxxxxxxxxxxxx,

Thank you for the additional documents.

I am pleased to confirm that your application for Indefinite Leave to Remain has now been granted. You will receive your decision letter and Biometric Residence Permit (BRP) via post in due course and these will confirm your immigration status.

Thank you for using our Service.

Yours sincerely,

Hopefully this will help you and other people.

accurno
Newly Registered
Posts: 2
Joined: Thu Feb 20, 2020 10:43 am
Philippines

Re: UKVCAS Super Priority Service

Post by accurno » Thu Feb 20, 2020 11:40 am

I just wanted to add this but can't edit my initial post.

Case officers have their own choices of wordings but seems like uses a generic email template. Some emails like mine are very obvious, but yours isn't and seems like a refusal, but could have still been granted. Hopefully you'll update here so other people could also benefit from it. The uncertainty is what's annoying for most. Hopefully this will help you and other people as well.

ptriv
Newly Registered
Posts: 6
Joined: Mon Feb 17, 2020 11:58 am
India

Re: UKVCAS Super Priority Service

Post by ptriv » Thu Feb 20, 2020 4:47 pm

icenature wrote:
Tue Feb 18, 2020 11:20 am
ptriv wrote:
Tue Feb 18, 2020 10:55 am
ptriv wrote:
Mon Feb 17, 2020 3:35 pm
[quote=icenature post_id=1879328 time=1581695381 user_id=232736

Just to update my post, It's Friday 15:48 and I still haven't heard from the OH. I found this link and i contacted them to get an update. Will see what they say.
https://eu-settled-status-enquiries.ser ... v.uk/start
Update

ILR from Set(M)
Super priority service
11 Feb 10pm application form submitted
17 Feb 08:00 biometrics appointment (Croydon)
18th Feb 10:32 am Approval Email Received
Waiting for BPR


Thanks for the update, that was super fast, congratulations. I hope you receive your BRP in no time.
Thank you and I'm sorry to hear yours has taken so long. Did you get any updates? Hope yours is sorted quickly as well!

field_test12
Junior Member
Posts: 67
Joined: Wed Nov 12, 2014 8:43 pm
India

Re: UKVCAS Super Priority Service

Post by field_test12 » Thu Feb 20, 2020 5:28 pm

ILR from Set(M) - Super priority service
11 Feb 10AM application form submitted
17 Feb 11AM biometrics appointment (London)
18 Feb 4PM email received for more documents
19 Feb 10AM documents emailed
Status - Waiting

Just want to know if someone have been in this situation, How long it takes in this case.
I my super priority service is still applicable now?, As they replied on next day for more documents.

icenature
Newly Registered
Posts: 10
Joined: Wed Feb 12, 2020 1:56 pm
Nigeria

Re: UKVCAS Super Priority Service

Post by icenature » Fri Feb 21, 2020 8:30 am

ptriv wrote:
Thu Feb 20, 2020 4:47 pm
icenature wrote:
Tue Feb 18, 2020 11:20 am
ptriv wrote:
Tue Feb 18, 2020 10:55 am
ptriv wrote:
Mon Feb 17, 2020 3:35 pm
[quote=icenature post_id=1879328 time=1581695381 user_id=232736

Just to update my post, It's Friday 15:48 and I still haven't heard from the OH. I found this link and i contacted them to get an update. Will see what they say.
https://eu-settled-status-enquiries.ser ... v.uk/start
Update

ILR from Set(M)
Super priority service
11 Feb 10pm application form submitted
17 Feb 08:00 biometrics appointment (Croydon)
18th Feb 10:32 am Approval Email Received
Waiting for BPR


Thanks for the update, that was super fast, congratulations. I hope you receive your BRP in no time.
Thank you and I'm sorry to hear yours has taken so long. Did you get any updates? Hope yours is sorted quickly as well!
Thanks, No I haven't.... still waiting. I called UKVI on Monday and they have escalated the issue, i was told i should receive a response between 3-5 working days.
Reading all the threads on here, I'm starting to think i applied too late. I realised I could have applied at the 5 years anniversary and not 28 days before visa expires. When I applied for my last FLM 2.5 years extension, in 2016, it took them over 9 months to respond back to me. Will keep you posted when i hear anything.

shoaibawan86
Newly Registered
Posts: 4
Joined: Mon May 22, 2017 10:29 pm

Re: UKVCAS Super Priority Service

Post by shoaibawan86 » Fri Feb 21, 2020 11:18 pm

Hi everyone,

Applied for ILR (Lr 10 yrs)

Application submitted on: 17/02/20 (22:00)
Biometrics appointment: 18/02/20 at Manchester (Tuesday)
Email received next day on 19/02/20 at (17:48)
————————
Dear xxxxxxxx,
I am currently dealing with your Indefinite Leave to Remain application under Long Residency (10 years).

We aim to process all premium applications within the service standard. However, in certain circumstances this target is not possible. Following our assessment of your case, unfortunately it appears your application cannot be processed within the target.

This is due to issues out of the case-workers control; otherwise known as a non-case working delay. and we require further time to consider your case thoroughly and reach a decision.

It is unsure when a decision will be made, we will write to you again if it will be a substantial delay.

As a result of this you are NOT entitled to a refund.

Many thanks,

It’s been 4 working days not heard anything from them. Wat u guys recon how long I have to wait before make any complaint and they not refunding me can anyone explain. Thanks guys

nali78
Junior Member
Posts: 97
Joined: Sat Mar 03, 2018 8:42 pm
Mood:
Pakistan

Re: UKVCAS Super Priority Service

Post by nali78 » Sun Feb 23, 2020 6:39 am

You should wait at least two weeks then you can escalate your application. I applied on 10th January Biometric 14th January still waiting for the decision.

icenature
Newly Registered
Posts: 10
Joined: Wed Feb 12, 2020 1:56 pm
Nigeria

Re: UKVCAS Super Priority Service

Post by icenature » Mon Feb 24, 2020 1:23 pm

icenature wrote:
Fri Feb 21, 2020 8:30 am
ptriv wrote:
Thu Feb 20, 2020 4:47 pm
icenature wrote:
Tue Feb 18, 2020 11:20 am
ptriv wrote:
Tue Feb 18, 2020 10:55 am


Update

ILR from Set(M)
Super priority service
11 Feb 10pm application form submitted
17 Feb 08:00 biometrics appointment (Croydon)
18th Feb 10:32 am Approval Email Received
Waiting for BPR


Thanks for the update, that was super fast, congratulations. I hope you receive your BRP in no time.
Thank you and I'm sorry to hear yours has taken so long. Did you get any updates? Hope yours is sorted quickly as well!
Thanks, No I haven't.... still waiting. I called UKVI on Monday and they have escalated the issue, i was told i should receive a response between 3-5 working days.
Reading all the threads on here, I'm starting to think i applied too late. I realised I could have applied at the 5 years anniversary and not 28 days before visa expires. When I applied for my last FLM 2.5 years extension, in 2016, it took them over 9 months to respond back to me. Will keep you posted when i hear anything.
Just another Update on my previous post.
Its exactly two weeks today since I had my biometrics taken, I called the UKVI helpline around midday and explained my situation, the guy was a bit hasty and tried to get me off the phone as quickly as he can. He said he can see on his systems that i have been contacted. I said to him i haven't receive any form of correspondence from the Home Office hence my call, he suggest i wait another 3-5 working days as he would be escalating my case.
at 1pm i checked my email again and there it was

Dear XXXX,

"I am pleased to confirm that your application for indefinite leave to remain has now been granted. You will receive your decision letter and Biometric Residence Permit (BRP) via post in due course and these will confirm your immigration status."

I will be contacting them to see if i can get a refund of £800 i paid for the super priority service and will update this post if successful.

Good luck to everyone else waiting.

icenature
Newly Registered
Posts: 10
Joined: Wed Feb 12, 2020 1:56 pm
Nigeria

Re: UKVCAS Super Priority Service

Post by icenature » Tue Feb 25, 2020 1:52 pm

icenature wrote:
Mon Feb 24, 2020 1:23 pm
icenature wrote:
Fri Feb 21, 2020 8:30 am
ptriv wrote:
Thu Feb 20, 2020 4:47 pm
icenature wrote:
Tue Feb 18, 2020 11:20 am




Thanks for the update, that was super fast, congratulations. I hope you receive your BRP in no time.
Thank you and I'm sorry to hear yours has taken so long. Did you get any updates? Hope yours is sorted quickly as well!
Thanks, No I haven't.... still waiting. I called UKVI on Monday and they have escalated the issue, i was told i should receive a response between 3-5 working days.
Reading all the threads on here, I'm starting to think i applied too late. I realised I could have applied at the 5 years anniversary and not 28 days before visa expires. When I applied for my last FLM 2.5 years extension, in 2016, it took them over 9 months to respond back to me. Will keep you posted when i hear anything.
Just another Update on my previous post.
Its exactly two weeks today since I had my biometrics taken, I called the UKVI helpline around midday and explained my situation, the guy was a bit hasty and tried to get me off the phone as quickly as he can. He said he can see on his systems that i have been contacted. I said to him i haven't receive any form of correspondence from the Home Office hence my call, he suggest i wait another 3-5 working days as he would be escalating my case.
at 1pm i checked my email again and there it was

Dear XXXX,

"I am pleased to confirm that your application for indefinite leave to remain has now been granted. You will receive your decision letter and Biometric Residence Permit (BRP) via post in due course and these will confirm your immigration status."

I will be contacting them to see if i can get a refund of £800 i paid for the super priority service and will update this post if successful.

Good luck to everyone else waiting.
Update on Refund.

I replied to the email address that emailed me about my ILR approval and explained my situation and that i should be entitled for a refund. they responded with the email below

"Your application was decided on XXXXXXXX but unfortunately this was not within the 24-hour service standard for super priority applications. I am sorry for the delay in dealing with your application and for the inconvenience this may have caused.

We will refund the super priority element of the fee you paid (the difference between the cost of making a standard application and a super priority application). We will refund the amount of £800.00 to your credit or debit card in due course.

Yours sincerely"

Once my refund has been received, i will update this post and i hope it helps anyone in similar situation.

ILRM2020
Newly Registered
Posts: 2
Joined: Fri Feb 07, 2020 11:27 am

Re: UKVCAS Super Priority Service

Post by ILRM2020 » Wed Feb 26, 2020 12:36 pm

Some might find my wife's case useful.
ILR Set(M) - spouse of BC
3 Feb 2020 - Online application submitted
4 Feb 2020 - Super priority service appointment
Approval email was never received
7 Feb 2020 - Letter by post - application has been approved and BRP to be expected within 7 working days
19 Feb 2020 - reported using BRP not delivered service @gov.uk
20 Feb 2020 - Email from BRPDelivery that they can't help with my case as the BRP hasn't been requested! and that we need to contact the Croydon office!
Called UKVI - the advisor suggested to send a letter to the address listed on the letter in case the BRP has not been delivered - He also suggested to the use the BRP not delivered service @gov.uk again.
20 Feb 2020 - A letter sent to the address in case of no delivery and another to the caseworker.
Also on the same day, emailed BRPdelivery@homeoffice.gsi.gov.uk and BRPOATECH@homeoffice.gsi.gov.uk
21 Feb 2020 - received an email from BRPdelivery@homeoffice.gsi.gov.uk to say that this has now been passed to caseworker
24 Feb 2020 - status @ https://www.gov.uk/prove-right-to-work changed at 9:30am ish
24 Feb 2020 - 4:30pm received an email from caseworker - Thank you for your email relating to non-delivery of your BRP. I can confirm that this was due to a technical error...…. Our systems show that your BRP was produced today....
26 Feb 2020 - BRP received

Thank you

AnxiousShehz
Newly Registered
Posts: 8
Joined: Mon Oct 21, 2019 6:53 am
Mauritius

Re: UKVCAS Super Priority Service

Post by AnxiousShehz » Wed Feb 26, 2020 7:46 pm

AnxiousShehz wrote:
Fri Feb 07, 2020 4:15 pm
Hello everyone.

I just want to share my experience and give an insight into my own personal situation with HO. Also an update on my case and if everyone can advise further.

I submitted my FLR M application through Super Priority for my leave to remain on the 9th of January.

However I got an appointment for my biometrics on the 22nd of January at Croydon at 9:00 AM. I was there on time and was out at around 10:00. It was quick and the lady who scanned my documents and biometrics was superb, so friendly and put me at ease.
I had a good experience I would say at Croydon. It was a Saturday so I expected my decision to be taken by max Tuesday evening. However when I did not receive an email or mail by Tuesday evening, I waited until the end of Wednesday evening and called up UKVI to complain that I have not yet received a decision. They told me to wait for the end of Friday evening and if nothing then to call back the following Monday for them to escalate matters.

The following Monday, 03 February 2020, I call UKVI to escalate and that is my first official escalation.

Next day, 04 February 2020, I receive an email from UKVI that my escalation has been lodged and they aim to get it to the caseworker asap. However that email is addressed to me in my maiden name which I felt slightly uneasy about.

Fast forward to today, Friday 07 February 2020, I finally get the email from caseworker that my visa has been granted and I will receive my decision letter and BRP in due time. However again this email is addressed to me in my maiden name. And no mention of my super priority refund despite having never had any communication between me and HO within the 48 hrs period( Please note 48hrs is applicable for those who apply during the weekend instead of the standard 24hrs for those who apply during the week ).

Firstly can anyone advise whether despite having made my application in my husband's family name and my passport and previous BRP being my husband's family name, is it possible for the new BRP to be issued in my maiden name? All the scans of my proof of address, my name on the birth certificate of my daughter, my previous BRP and my passport are all in my husband's family name so I am quite confused as to why they would make such a silly mistake/confusion?

Secondly can anyone guide me in the right direction to ask for a refund as UKVI says to contact the caseworker but we cannot reply to the email CW sent.

Thank you everyone.
Update!! I finally got my BRP yesterday evening!!
My story was a bit complicated after I got my approval email as the caseworker got my surname wrong referring to me by my maiden name rather than my husband's surname. Had to email said caseworker and get him to rectify my name on the system and on the BRP card. It was processed on the 14th of February according to caseworker. HOWEVER THAT CASEWORKER ALSO GOT MY POSTCODE WRONG! So I was stressing all these days until yesterday when we noticed the postcode was wrong on my approval letter and we called DX to check the wrong postcode and my surname and there it was in Harlow DX! Drove an hour to Harlow to collect my BRP from there.

My caseworker thankfully kept in touch with us throughout but my whole case was delayed since me submitting application on the 9th of January online and giving my biometrics on the 22nd of January.

Delay 1 : Home office delay despite paying £800 for super priority fees! Biometrics given on the 22nd of January and only got my approval email on the 7th of February.

Delay 2 : Wrong surname when receiving my approval email on the 7th of Feb. Emailed caseworker back immediately and only got an answer back from him on the 13th of Feb that he is amending surname on the system and BRP should be with me within 7 working days.

Delay 3 : Waited 7 working days and emailed caseworker on the 25th of Feb and he replied almost instantly saying BRP was successfully processed on the 14th and should be with me soon.
Only then did we notice he wrote the postcode on my approval letter wrong and decided to call DX!

We sent an email later to the caseworker asking how to go about the refund, however no replies at all. Quite surprised as he kept in touch with us until the refund email.

Is there any other way for us to get our refund? Can anybody point us in the right direction please?

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