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UKVCAS Super Priority Service

General UK immigration & work permits; don't post job search or family related topics!

Please use this section of the board if there is no specific section for your query.

Moderators: Casa, JAJ, ca.funke, Amber, Zimba, vinny, Obie, EUsmileWEallsmile, batleykhan, geriatrix, John, ChetanOjha, archigabe, push, Administrator

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mail9
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Re: UKVCAS Super Priority Service

Post by mail9 » Fri Dec 14, 2018 11:50 am

ilovethebeatles wrote:
Fri Dec 14, 2018 10:53 am
The 10% probability of delay is just my own calculation. Before I applied, I had noted down all the cases reported here regarding success/delay using new service super priority and simple statistics told me that around 90% got decisions/letters/BRPs within a week. If we count also people who do not report anything here (successful applicants tend not to find a place to report), the probability of delay for more than one week is less than 10%. I made decision to apply knowing that it would affect my booked travel but with a confidence that my application is a straightforward one so very likely I would be on safe side. But things have changed since then I am not sure as it seems more people reporting delays after I applied (late November).
mail9 wrote:
Fri Dec 14, 2018 9:27 am
shah4404 and ilovebeatles
this is regarding the comment that only 10% applications are delayed and 90% done in 24 hours.
one personnel during the phone call told me that they are getting lots and lots of phone calls regarding delays in super priority and there are issues( dont know if he said that to make me a bit calmer). i was under the impression that quite a lot of applicants were facing the same problem of delay especially around 26-28th nov time.
hearing that we are only 10% causes more worry
But now that they have asked us to wait for 4 weeks before any action puts us in the situation of patiently waiting as we cant do anything else but wait. i wondered whether they would aim to finish the pending applications before they break for chrismas , atleast.
yes thank you ilovebeatles. good to have suggestions and comments from those who have already got their brp.
hopefully we too will get soon

Saninsts
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India

Re: UKVCAS Super Priority Service

Post by Saninsts » Fri Dec 14, 2018 12:08 pm

My application for Tier 2 G ILR was submitted at Sopra Steria center on 12th. I got email next day confirming of my application with HO. Today I called up to know my status, they mentioned they don't have access to individuals application status. Further added saying keep check emails and for super priority I should hear something before Friday of next week which is 1.5 week from the date application submitted.

norty109
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Re: UKVCAS Super Priority Service

Post by norty109 » Fri Dec 14, 2018 12:54 pm

Hi All,

Please see update
Super priority Application 26.11 T2G to ILR
Croydon Sopra 8.12
Email approval 13.12
BRP recd by DX 14.12
Decision letter - Not received yet but should arrive in normal post.

Wait times are quite painful and in some cases people have waited as in forum weeks even after super priority. Good Luck to people waiting, hope that you will have update asap.

sunnysakhi
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Posts: 63
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Re: UKVCAS Super Priority Service

Post by sunnysakhi » Fri Dec 14, 2018 12:56 pm

oldmankensey wrote:
Fri Dec 14, 2018 11:15 am
Tiny update.

Reminder: SET(M) application, online form submitted Nov 12th, Sopra Steria appointment Nov 30th, I am among c.20 on these boards who have applied before the 'qualification period minus 28 days' (I've counted them!) so that adds a whole other level of anxiety to the entire process.

Re-escalated on Tuesday via the UKVI helpline. My wife got a call Wednesday afternoon, she confirmed name/DoB, etc. Woman said, wait on the line, disappeared for a minute or so, came back, said "I will need to call you back, I have to get some more information" and that was about 45 hours ago!! I think the only thing worse she could have done was to say "wait on the line" and then never come back!

We have considered ALL options

1. writing to the HO complaints email address
2. writing to our MP (who is a braying Brexiter nutcase so would probably delight in our pains)
3. doing a chargeback on the credit card fee...this would clearly be the nuclear option so don't really want to do that

as it is, we'll probably just re-escalate again on Monday, stress it's now getting urgent because my wife's FLR expires on Jan 3rd and we still have the possibility of having to re-apply. I have to say though that as all this chaos gets worse and worse, my optimism regarding the date issue is rising.

1. There have been SO MANY of them by this point, that I would find it almost inconceivable that the HO is rejecting anyone for it.

2. The HO knows they're currently in a mess, so I think they'd throw us a bone and give us the benefit of the doubt on such a technicality anyway. That's my wife's thinking anyway and I tend to go along with that.

hang in there everyone, we'll meet in a pub this time next year and laugh about it all 8) :?
you have a nice attitude.

jas18
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Re: UKVCAS Super Priority Service

Post by jas18 » Fri Dec 14, 2018 1:27 pm

Hi All,
Super priority Application Croydon Sopra 28.11 T2G to ILR
Not received anything yet
called several times to escalate my application
received 2 emails said my application was still within service standard
do not understand why some people get decision so quick,although not within 24 hours,but at least within a week
so frustrated and this wait just drive people crazy

madihaali_304
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Posts: 53
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Pakistan

Re: UKVCAS Super Priority Service

Post by madihaali_304 » Fri Dec 14, 2018 1:34 pm

jas18 wrote:
Fri Dec 14, 2018 1:27 pm
Hi All,
Super priority Application Croydon Sopra 28.11 T2G to ILR
Not received anything yet
called several times to escalate my application
received 2 emails said my application was still within service standard
do not understand why some people get decision so quick,although not within 24 hours,but at least within a week
so frustrated and this wait just drive people crazy
I applied on the same day at the same centre for ILR from Tier 2 General as well and I'm in the same position as you. Escalated twice and got an email both times to say it's still within the service standard... Hope we all hear back soon.

badhodor
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Re: UKVCAS Super Priority Service

Post by badhodor » Fri Dec 14, 2018 1:35 pm

Just an update, got 2nd email from UKVI saying that my application is within service standard and bla bla bla.


I think I am going to wait and then ask for refund once I get my ILR next year (if I do at all), will ask my MP in Jan also. Not much I can do I think as the escalation process is just a box ticking thing and nothing is actually done by that exercise. I am assuming the call yesterday was to tell me the same thing that just wait and to eff off.

So gutted and disappointed with this ridiculous process.

sunnysakhi
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India

Re: UKVCAS Super Priority Service

Post by sunnysakhi » Fri Dec 14, 2018 1:42 pm

badhodor wrote:
Fri Dec 14, 2018 1:35 pm
Just an update, got 2nd email from UKVI saying that my application is within service standard and bla bla bla.


I think I am going to wait and then ask for refund once I get my ILR next year (if I do at all), will ask my MP in Jan also. Not much I can do I think as the escalation process is just a box ticking thing and nothing is actually done by that exercise. I am assuming the call yesterday was to tell me the same thing that just wait and to eff off.

So gutted and disappointed with this ridiculous process.
Yes escalation seems to be of no use. Just wastage of effort and energy. But hang on and hope for the best. People in the week 26Nov-01 Dec are having delays. I don't know is it my understanding or something else.

sunnysakhi
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Posts: 63
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India

Re: UKVCAS Super Priority Service

Post by sunnysakhi » Fri Dec 14, 2018 1:43 pm

jas18 wrote:
Fri Dec 14, 2018 1:27 pm
Hi All,
Super priority Application Croydon Sopra 28.11 T2G to ILR
Not received anything yet
called several times to escalate my application
received 2 emails said my application was still within service standard
do not understand why some people get decision so quick,although not within 24 hours,but at least within a week
so frustrated and this wait just drive people crazy
Hi Jas
Was your appointment on 28th Nov?

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CR001
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Re: UKVCAS Super Priority Service

Post by CR001 » Fri Dec 14, 2018 1:45 pm

sunnysakhi wrote:
Fri Dec 14, 2018 1:43 pm
jas18 wrote:
Fri Dec 14, 2018 1:27 pm
Hi All,
Super priority Application Croydon Sopra 28.11 T2G to ILR
Not received anything yet
called several times to escalate my application
received 2 emails said my application was still within service standard
do not understand why some people get decision so quick,although not within 24 hours,but at least within a week
so frustrated and this wait just drive people crazy
Hi Jas
Was your appointment on 28th Nov?
Is that not what the poster has clearly said??? Please do not post just for the sake of posting and kindly read a post first before asking a question about something that has been posted.
Char (CR001 not Casa)
In life you cannot press the Backspace button!!
Please DO NOT send me a PM for immigration advice. I reserve the right to ignore the PM and not respond.

kumar88
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India

Re: UKVCAS Super Priority Service

Post by kumar88 » Fri Dec 14, 2018 1:50 pm

kumar88 wrote:
Thu Dec 13, 2018 10:42 am
Hi Everyone I applied for ILR under SET(O) on 1st December 2018 using the 24 hours decision service called HO on 6th Dec for an update and I was informed that I should wait for 5 business days to raise an escalation request. I called HO call center on 11th Dec and I was informed that they have raised an escalation and I should hear back from them within 5 working days and I have received an email from UKVI on 12th Dec stating below
"Thank you for contacting UKVI Contact Center.
Unfortunately, we are unable to process your referral as our records show that your application is still within the service standard."
I called the HO call center as soon as I received this email as I am not convinced with this email and the call center agent informed me that HO might want to do further checks on my application so my application might be moved from 24 hours to 6 months decision. I am not sure if this can be case so I called the call center again today and the agent informed me that I should have received a decision by now as I am on 24 hour super priority service and he will raise the escalation again with HO.
I am not sure why would I get two different response from the HO call center. Hope I get a decision on my application soon.
I called HO today and they said I should have heard back from them by now and they are going to raise another referral and will hear back from them within 3 to 5 working days

jas18
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Re: UKVCAS Super Priority Service

Post by jas18 » Fri Dec 14, 2018 1:55 pm

Hi Jas
Was your appointment on 28th Nov?
[/quote]
Yes,I attended the appointment on 28th Nov and I heard some people received visa granted email from HO,so I am not sure if they will send me an email if my visa got approved,but I don`t think I will call them again cause escalation just useless and different people give you different answers

nishi
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Re: UKVCAS Super Priority Service

Post by nishi » Fri Dec 14, 2018 2:19 pm

norty109 wrote:
Fri Dec 14, 2018 12:54 pm
Hi All,

Please see update
Super priority Application 26.11 T2G to ILR
Croydon Sopra 8.12
Email approval 13.12
BRP recd by DX 14.12
Decision letter - Not received yet but should arrive in normal post.

Wait times are quite painful and in some cases people have waited as in forum weeks even after super priority. Good Luck to people waiting, hope that you will have update asap.
Congrats on successful application. Do they confirm in the email that the application is successful or do they just inform that it is done?

vcok
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Re: UKVCAS Super Priority Service

Post by vcok » Fri Dec 14, 2018 2:52 pm

Hello Everyone,

An update on my application that hopefully could be useful.

Appointment with Sopra on 1st December, ILR Tier 2.

Was waiting until now and it took a number of calls to make team realise there was a technical mistake and my application was under 'Standard Service' (each time tried to escalate received emails timings are still within the service standard'. Generally people were quite calm and helpful, took some patience to keep positive communication as well.

Today received a confirmation email that my application is now granted.

Best of luck to people awaiting.

badhodor
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Re: UKVCAS Super Priority Service

Post by badhodor » Fri Dec 14, 2018 2:56 pm

vcok wrote:
Fri Dec 14, 2018 2:52 pm
Hello Everyone,

An update on my application that hopefully could be useful.

Appointment with Sopra on 1st December, ILR Tier 2.

Was waiting until now and it took a number of calls to make team realise there was a technical mistake and my application was under 'Standard Service' (each time tried to escalate received emails timings are still within the service standard'. Generally people were quite calm and helpful, took some patience to keep positive communication as well.

Today received a confirmation email that my application is now granted.

Best of luck to people awaiting.
Wow!!!! Congrats!!!!!
So happy for you man!
Was your appointment at Croydon by any chance? I had my appointment at Croydon 1st december and so far received 2 emails that application is within service standards and nothing happens.

livlivuk
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Nigeria

Re: UKVCAS Super Priority Service

Post by livlivuk » Fri Dec 14, 2018 3:01 pm

It has been a very painful wait and I finally have an update. Please see my timeline below. For reference, I am applying for ILR using Set O Form (Tier 2 Dependant). My husband got his ILR last week in November 2018.

Application online: 27th Nov 2018
Self Upload of Documents: 3rd-5th Dec 2018
Appointment Date: 6th December 2018 (Sopra Steria)
1st Call to Sopra Steria: 8th December 2018 to confirm if my app was indeed submitted and they said it was done on 6th Dec 2018
Called UKVI everyday from 10th, 11th and 12th December 2018 (Option 4 and 1). They did not take my details but advised me to wait for a complete 5 working days to pass
13th December 2018: At this point, I was pretty much fed up so I called UKVI as the 5 working days had passed and a kind lady finally took my details but she just took my name, number and email and promised to escalate it. She did not take any case id or ref number
13th December 2018: I found all Home Office public emails I could find and emailed them with my name and details regarding my application including the complaints email, public enquiry email, UKVI contact centre and Online Support but I immediately got auto responses that they won’t be able to handle app queries or I will hear back from them in 20 working days.
14th December 2018: Called UKVI by 9am on the dot and a super kind lady took more details from me and promised to mark it as urgent. She told me I will hear from them in 3-5 working days. She did say she could see it was escalated yesterday but she will rescalate. I also completed the feedback survey online
14th December 2018: 12noon received email saying my ILR had been granted (Glory be to God!!) and my decision letter and BRP will be with me in due course.

I feel very relieved but it is so sad that many people are still awaiting a decision since November. It is even worse that if you have not heard back and you don’t chase up nothing happens. I never got the generic email that says it is within the service standard time just as an update. Also I think the UKVI have your number stored on their system because the lady already knew I called yesterday even before I told her my name. Good luck everyone and I hope it is all positive news going forward..xx

sunnysakhi
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Re: UKVCAS Super Priority Service

Post by sunnysakhi » Fri Dec 14, 2018 3:04 pm

CR001 wrote:
Fri Dec 14, 2018 1:45 pm
sunnysakhi wrote:
Fri Dec 14, 2018 1:43 pm
jas18 wrote:
Fri Dec 14, 2018 1:27 pm
Hi All,
Super priority Application Croydon Sopra 28.11 T2G to ILR
Not received anything yet
called several times to escalate my application
received 2 emails said my application was still within service standard
do not understand why some people get decision so quick,although not within 24 hours,but at least within a week
so frustrated and this wait just drive people crazy
Hi Jas
Was your appointment on 28th Nov?
Is that not what the poster has clearly said??? Please do not post just for the sake of posting and kindly read a post first before asking a question about something that has been posted.
CR001
It was not clear in his post whether he had submitted online application on 28th or attended appointment.Please see the post again.

sunnysakhi
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Posts: 63
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India

Re: UKVCAS Super Priority Service

Post by sunnysakhi » Fri Dec 14, 2018 3:09 pm

manuelabe wrote:
Thu Dec 13, 2018 2:03 pm
Quick update.

I attended the appointment on the 24th of November. I have been in contact with my solicitor and they have not heard anything at all. I called my solicitor on Monday and they said they will email directly the case work team in charge of my application. I chased them up again yesterday and she sent another email which she got replied a few minutes later
" They have now confirmed that your documents and decision letter have been sent out for delivery and should be with us soon.
We have requested a tracking number and are awaiting the same.
We will let you know once we have been able to track the documents or when the documents have arrived at our office."

However I emailed DX and they said they dont have any bookings for my solicitor's address/name. Do they use other couriers besides DX ? I can't think of the HO providing false information about my documents already being sent out. Also shouldnt have they said it was granted and the documents are on their way. Their reply makes me think it could be a rejection letter?
Hi manuelabe

Have you got your documentation that was sent by post.

manuelabe
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Canada

Re: UKVCAS Super Priority Service

Post by manuelabe » Fri Dec 14, 2018 3:37 pm

sunnysakhi wrote:
Fri Dec 14, 2018 3:09 pm
manuelabe wrote:
Thu Dec 13, 2018 2:03 pm
Quick update.

I attended the appointment on the 24th of November. I have been in contact with my solicitor and they have not heard anything at all. I called my solicitor on Monday and they said they will email directly the case work team in charge of my application. I chased them up again yesterday and she sent another email which she got replied a few minutes later
" They have now confirmed that your documents and decision letter have been sent out for delivery and should be with us soon.
We have requested a tracking number and are awaiting the same.
We will let you know once we have been able to track the documents or when the documents have arrived at our office."

However I emailed DX and they said they dont have any bookings for my solicitor's address/name. Do they use other couriers besides DX ? I can't think of the HO providing false information about my documents already being sent out. Also shouldnt have they said it was granted and the documents are on their way. Their reply makes me think it could be a rejection letter?
Hi manuelabe

Have you got your documentation that was sent by post.
Hi Sunnysakhi,

It's like you brought me luck with your question!!! I just received an email from my solicitor saying they have the BPR !! it came by courier but not DX i assume as i emailed DX today and they had nothing for me.

The letter didnt arrive. Just the BPR! - today was the 21st day and 15th working day after my appointment!

I really hope everyone gets it soon as this is a really stressful and draining thing. For 3 weeks i have been watching this post like its my life, comparing cases and situations to look for hope. And I havent been able to work at all also thinking I wasnt going to be able to fly for Xmas.

I remember when I applied for a visa from Canada and it only took 4 days from the appointment day. So the 3 week wait was agony for me.


I really wish everyone hears back soon. We all deserve it.

sunnysakhi
Junior Member
Posts: 63
Joined: Wed Dec 05, 2018 11:53 am
India

Re: UKVCAS Super Priority Service

Post by sunnysakhi » Fri Dec 14, 2018 3:54 pm

manuelabe wrote:
Fri Dec 14, 2018 3:37 pm
sunnysakhi wrote:
Fri Dec 14, 2018 3:09 pm
manuelabe wrote:
Thu Dec 13, 2018 2:03 pm
Quick update.

I attended the appointment on the 24th of November. I have been in contact with my solicitor and they have not heard anything at all. I called my solicitor on Monday and they said they will email directly the case work team in charge of my application. I chased them up again yesterday and she sent another email which she got replied a few minutes later
" They have now confirmed that your documents and decision letter have been sent out for delivery and should be with us soon.
We have requested a tracking number and are awaiting the same.
We will let you know once we have been able to track the documents or when the documents have arrived at our office."

However I emailed DX and they said they dont have any bookings for my solicitor's address/name. Do they use other couriers besides DX ? I can't think of the HO providing false information about my documents already being sent out. Also shouldnt have they said it was granted and the documents are on their way. Their reply makes me think it could be a rejection letter?
Hi manuelabe

Have you got your documentation that was sent by post.
Hi Sunnysakhi,

It's like you brought me luck with your question!!! I just received an email from my solicitor saying they have the BPR !! it came by courier but not DX i assume as i emailed DX today and they had nothing for me.

The letter didnt arrive. Just the BPR! - today was the 21st day and 15th working day after my appointment!

I really hope everyone gets it soon as this is a really stressful and draining thing. For 3 weeks i have been watching this post like its my life, comparing cases and situations to look for hope. And I havent been able to work at all also thinking I wasnt going to be able to fly for Xmas.

I remember when I applied for a visa from Canada and it only took 4 days from the appointment day. So the 3 week wait was agony for me.


I really wish everyone hears back soon. We all deserve it.
Hi manuelabe

I am so happy for you. Congrats.
Just praying i also receive good news soon.

Good luck.

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