UKVCAS Super Priority Service

[FarooqShah86]

Finally got an email confirmation from a case worker today. I had submitted the documents on 26th November:

I’m pleased to confirm that your application for indefinite leave to remain under Tier 2 of the immigration arrangements has now been granted. You will receive your decision letter and biometric residence permit (BRP) in due course and these will confirm your immigration status. Thank you for using our super priority service.

This was definitely not a super priority service though!! I had to wait for more than 3 weeks!!

Congratulations! I submitted mine on the 1st of december for the same category and under the same category. Nothing as yet!
just wondering if there is anyone who got an answer who submitted biometrics on the 1st of December?

Not yet from me either. I submitted on 1 Dec. It seems things are finally moving for people who submitted on the w/c Nov 26, I hope I would hear something next week.

Hopefully! If we don’t hear anything next week then the following two weeks are Christmas and new years breaks and whatever happens will be in the new year then

[badhodor]

Hi everyone,
Can someone please remind me, if an appointment is booked with Sopra Steria, are you allowed to change booking if something comes up earlier? Or do you have to cancel current appointment and re-book?

As far as I understand the system (and please don't quote me on this) you can only cancel a reservation for full refund within 48 hrs of booking. After that there is a charge and not full refund.

Also, you have to cancel current booking and rebook. They don't allow two bookings at the same time.

Source- I called sopra steira, but that is just how I understood it at the time (week of 26th Nov). Things might have changed since then.

[oldmankensey]

I had some spare time so have made a list of all the cases on here in the last few weeks.

There does seem to be a lot more responses since middle of last week, so maybe they're getting on top of everything.

This is not 100% perfect. I guess a few will have had responses and not posted in here about them. Let me know if there's anything wrong. Everyone listed under the date of their appointments.

nov 17
Fryman - no answer yet

nov 22
manibala89 - response Dec 10
ilovethebeatles - response Nov 28

nov 24
manuelabe - response Dec 13

nov 26
mail9 - response Dec 15
venk - no answer yet
ecu-daba - no answer yet
vh5211 - no answer yet
pumz1984 - response Dec 15

nov 27
sunnysakhi - no answer yet

nov 28
daisyuk - no answer yet
timothy tao - no answer yet
madihaaali_304 - no answer yet
bhcool - response Dec 14
jas18 - no answer yet

nov 30
oldmankensey - no answer yet
nishi - no answer yet

dec 1
cja_1234 - no answer yet
FarooqShah86 - no answer yet
9127 - response Dec 10
badhodor - no answer yet
vcok - response Dec 14
kumar88 - no answer yet
allbirdsallbirds - no answer yet

dec 3
cemj - response Dec 7

dec 4
advanceswine - response Dec 11
anand_p - no answer yet

dec 5
Min8585 - response Dec 12
mahmoudsayed86 - response Dec 11

dec 6
tingtingyuyu - response Dec 7
livlivuk - response Dec 14

dec 7
jibrankayub - response Dec 10

dec 8
norty109 - response Dec 13

dec 10
himanshuc - no answer yet

dec 11
seventimesandmore - response Dec 12!!
shah4404 - response Dec 13
swskum - response Dec 12!!

dec 12
Saninsts - no answer yet
pride88 - no answer yet

dec 13
Kaley - response Dec 14!! (winner!)

[Incognito123]

Hi All,

Am in the same boat as many of you.

Applied ILR through Premium priority service and gave biometrics on Dec 6th.

No response over email or call yet.

Have contacted HO and escalated once. Have been asked to wait another 5 days.

Stressful !

[Kaley]

My experience was; I had an appointment an 13/12/2018 at 11:30 forTier-2 ILR super priority service at Nottingham city centre library. I was very surprise when library staff told me I might have to wait 1.5hr for Biometric. Anyway at 13:00 i got biometric done and was told will get response within 24hr which I did. This afternoon got email saying ILR has been approved now waiting for BRP card.

Process was much easier as everything is paperless now. If documents are uploaded prior to appointment, it takes only 5 minutes to do biometric.

Hope this information helps for new online application.

Hi, I just found out that after i finish my online application form for SET(O), only standard service comes out, should you able to select super priority service after it redirect to Sopra Steria Website?

Super priority service is not showing as available? What is the earliest appointment date you can get?

You have to choose new service during online application. If you choose existing service, it will take back to old system of booking appointment for priority service. However I didn't got any appoint for next 45 business day. So I went for this new service which allow me to choose booking dates as early as next week. You will get booking date option after you have paid super priority fees of £3018. On top of this fee, I had to pay another £60 for appointment fees.

[Kaley]

My experience was; I had an appointment an 13/12/2018 at 11:30 forTier-2 ILR super priority service at Nottingham city centre library. I was very surprise when library staff told me I might have to wait 1.5hr for Biometric. Anyway at 13:00 i got biometric done and was told will get response within 24hr which I did. This afternoon got email saying ILR has been approved now waiting for BRP card.

Process was much easier as everything is paperless now. If documents are uploaded prior to appointment, it takes only 5 minutes to do biometric.

Hope this information helps for new online application.

Hey Kaley,
Congrats. Your journey and a few others here seems to be slowing giving me hope to apply with Super Priority.

Just out of interest, did you pay any extra for the Nottingham Library appointment?

Did you use SET O, SET M or SET(LR)?

Tier 2 General to ILR is an application on form SET(O).

Spouse of ILR holder or British citizen is an application on form SET(M).

10 years long residence counting any category of visa is an application on SET(LR).

CR001..If i remember during online application they ask you which category you are applying and what is your current status; then it automatically assign you application form.

In my case, I am ILR from Tier-2 and I applied for my wife ILR from Tier-2 dependent and if i remember it was SET (O) form.

[CR001]

My experience was; I had an appointment an 13/12/2018 at 11:30 forTier-2 ILR super priority service at Nottingham city centre library. I was very surprise when library staff told me I might have to wait 1.5hr for Biometric. Anyway at 13:00 i got biometric done and was told will get response within 24hr which I did. This afternoon got email saying ILR has been approved now waiting for BRP card.

Process was much easier as everything is paperless now. If documents are uploaded prior to appointment, it takes only 5 minutes to do biometric.

Hope this information helps for new online application.

Hey Kaley,
Congrats. Your journey and a few others here seems to be slowing giving me hope to apply with Super Priority.

Just out of interest, did you pay any extra for the Nottingham Library appointment?

Did you use SET O, SET M or SET(LR)?

Tier 2 General to ILR is an application on form SET(O).

Spouse of ILR holder or British citizen is an application on form SET(M).

10 years long residence counting any category of visa is an application on SET(LR).

CR001..If i remember during online application they ask you which category you are applying and what is your current status; then it automatically assign you application form.

In my case, I am ILR from Tier-2 and I applied for my wife ILR from Tier-2 dependent and if i remember it was SET (O) form.

@Kaley - my comment was directed at user 'Ritchie12' as you had clearly stated your route to ILR.

[taurusliz]

Hi everyone,
I have been following this thread with much interest having applied for my ILR (LR) last week and very nervous to have a response before planned holiday travel. I wanted to share my experience as I so much appreciate everyone's time here discussing and supporting each other through what is a quite stressful process. However, I've been lucky and I'm grateful for that.

Submitted online app for super priority service: Dec 10. Uploaded all the docs I could think of.

Biometric appt, community library in York: Dec 12. I travelled from London, up and back on the day, as there were no appointments in London or any closer that week! I waited well over an hour because 4 people had been scheduled at the same time slot and I was I think #3 in the sequence. Everyone was very nice though it felt slow for sure!

No confirmation emails or any communication on the 13th or 14th, which I expected given all I have heard from everyone here.

DX delivery email: 5.30am Dec 17. Stating that my BRP would be delivered today.

I am thrilled and grateful - it's been a long 10 years of various visas.... Still, this means the 24-hour decision did happen, I just wasn't notified. Seems a quick, standardised email from the caseworker that the application has been approved would be a huge improvement to formally add to the process. Would go a long way to alleviating anxiety as well as calls to the hotline where the process to get information then becomes much more inefficient for everyone involved.

Best of luck and thank you all!

[Timothy Tao]

Update from me:

Still nothing since appointment on 28 Nov at Croydon. Super P new service T2 general to ILR.

Received standard email of 6months processing time.
Then received standard email today after calling HO last Thursday, email from them copied to here:

Thank you for contacting UKVI Contact Centre.
Our records show your application is still being processed.
We are unable to advise when a decision will be made but you will be notified in writing once made.
We are sorry we cannot be of further assistance at this time.
For further information about Front End Services please visit:
https://www.gov.uk/guidance/ukvis-new-f ... ed-to-know
UKVI is keen to continually review and improve its service to our customers. To help us to do so we would be grateful if you could complete a short online survey. Please access the survey using the following link:
https://www.homeofficesurveys.homeoffic ... k/s/KGXV4/

Not sure what to do now, calling them seems not working. Need to apply for visa for my wife and son soon, but everything is stuck now. Will try to call again.

[FarooqShah86]

I had some spare time so have made a list of all the cases on here in the last few weeks.

There does seem to be a lot more responses since middle of last week, so maybe they're getting on top of everything.

This is not 100% perfect. I guess a few will have had responses and not posted in here about them. Let me know if there's anything wrong. Everyone listed under the date of their appointments.

nov 17
Fryman - no answer yet

nov 22
manibala89 - response Dec 10
ilovethebeatles - response Nov 28

nov 24
manuelabe - response Dec 13

nov 26
mail9 - response Dec 15
venk - no answer yet
ecu-daba - no answer yet
vh5211 - no answer yet
pumz1984 - response Dec 15

nov 27
sunnysakhi - no answer yet

nov 28
daisyuk - no answer yet
timothy tao - no answer yet
madihaaali_304 - no answer yet
bhcool - response Dec 14
jas18 - no answer yet

nov 30
oldmankensey - no answer yet
nishi - no answer yet

dec 1
cja_1234 - no answer yet
FarooqShah86 - no answer yet
9127 - response Dec 10
badhodor - no answer yet
vcok - response Dec 14
kumar88 - no answer yet
allbirdsallbirds - no answer yet

dec 3
cemj - response Dec 7

dec 4
advanceswine - response Dec 11
anand_p - no answer yet

dec 5
Min8585 - response Dec 12
mahmoudsayed86 - response Dec 11

dec 6
tingtingyuyu - response Dec 7
livlivuk - response Dec 14

dec 7
jibrankayub - response Dec 10

dec 8
norty109 - response Dec 13

dec 10
himanshuc - no answer yet

dec 11
seventimesandmore - response Dec 12!!
shah4404 - response Dec 13
swskum - response Dec 12!!

dec 12
Saninsts - no answer yet
pride88 - no answer yet

dec 13
Kaley - response Dec 14!! (winner!)

This is awesome! At least gives you an idea I’m not alone!

[himanshuc]

My Appointment was on 10th Dec and I received an email on the 11th concerning one of the documents which they mistakenly thought was not provided with the application. Quite lazy to say the least. I replied them in a few hours and since then haven't received any communication. I escalated on 13th and haven't even received the usual Auto email. While I take it that this is a new system and there would be some teething problems. However, going by the randomness in the approvals it seems that it is more to do with the incompetence and lack of preparedness. Something which one wanted to avoid whilst deciding to pay top £ for the application. Just my 2 cents!

[avishekm]

Thanks for the board for posting concerns and issues. I had my application done on 6th December and got an appointment on the same day in Manchester so travelled more than 3 and half hours each way for 10 minute appointment. This was perfect but since then received an email saying my application will take up to 6 months and then after escalation received another email today that application is in progress. Really frustrating as I had travel plans which I am not sure now that I can go on. Also annoyed of not getting the service even though you paid for it. Will do another escalation today and still hoping for the best.

[milamad]

Hi everyone,
I have been following this thread with much interest having applied for my ILR (LR) last week and very nervous to have a response before planned holiday travel. I wanted to share my experience as I so much appreciate everyone's time here discussing and supporting each other through what is a quite stressful process. However, I've been lucky and I'm grateful for that.

Submitted online app for super priority service: Dec 10. Uploaded all the docs I could think of.

Biometric appt, community library in York: Dec 12. I travelled from London, up and back on the day, as there were no appointments in London or any closer that week! I waited well over an hour because 4 people had been scheduled at the same time slot and I was I think #3 in the sequence. Everyone was very nice though it felt slow for sure!

No confirmation emails or any communication on the 13th or 14th, which I expected given all I have heard from everyone here.

DX delivery email: 5.30am Dec 17. Stating that my BRP would be delivered today.

I am thrilled and grateful - it's been a long 10 years of various visas.... Still, this means the 24-hour decision did happen, I just wasn't notified. Seems a quick, standardised email from the caseworker that the application has been approved would be a huge improvement to formally add to the process. Would go a long way to alleviating anxiety as well as calls to the hotline where the process to get information then becomes much more inefficient for everyone involved.

Best of luck and thank you all!

Hi,
Thank you for sharing your experience.
I was wondering where do they send the BRP to ? and can you specify an address for that ?

Thanks

[Fryman]

I had some spare time so have made a list of all the cases on here in the last few weeks.

There does seem to be a lot more responses since middle of last week, so maybe they're getting on top of everything.

This is not 100% perfect. I guess a few will have had responses and not posted in here about them. Let me know if there's anything wrong. Everyone listed under the date of their appointments.

nov 17
Fryman - no answer yet

nov 22
manibala89 - response Dec 10
ilovethebeatles - response Nov 28

nov 24
manuelabe - response Dec 13

nov 26
mail9 - response Dec 15
venk - no answer yet
ecu-daba - no answer yet
vh5211 - no answer yet
pumz1984 - response Dec 15

nov 27
sunnysakhi - no answer yet

nov 28
daisyuk - no answer yet
timothy tao - no answer yet
madihaaali_304 - no answer yet
bhcool - response Dec 14
jas18 - no answer yet

nov 30
oldmankensey - no answer yet
nishi - no answer yet

dec 1
cja_1234 - no answer yet
FarooqShah86 - no answer yet
9127 - response Dec 10
badhodor - no answer yet
vcok - response Dec 14
kumar88 - no answer yet
allbirdsallbirds - no answer yet

dec 3
cemj - response Dec 7

dec 4
advanceswine - response Dec 11
anand_p - no answer yet

dec 5
Min8585 - response Dec 12
mahmoudsayed86 - response Dec 11

dec 6
tingtingyuyu - response Dec 7
livlivuk - response Dec 14

dec 7
jibrankayub - response Dec 10

dec 8
norty109 - response Dec 13

dec 10
himanshuc - no answer yet

dec 11
seventimesandmore - response Dec 12!!
shah4404 - response Dec 13
swskum - response Dec 12!!

dec 12
Saninsts - no answer yet
pride88 - no answer yet

dec 13
Kaley - response Dec 14!! (winner!)

I dont like being the high score on this one. You have given me incentive to give 2241 option 4 another call

[Ader]

Hi All,

Thank you so much for your posts, it helped navigating this tough process.

I applied for Indefinite Leave (SET M) as Spouse of British Citizen under 5 year Route. I submitted my Super Priority application online on 07/12/2018 before my 28 days qualifying period. There were no appointments in London, so I attended my appointment in Manchester at 9:00am on 14/12/2018 (during my qualifying period) the lady was lovely and the service fast, I was out by 9:35am.

I then got a call from my case worker at 11:50am on the same day saying that he has confirmed, verified my application and the supporting documents. However, the financial documents I sent with my application hasn't come through due to system issues and asked me to resend these documents. I sent all my financial documents to him at 12:22 and I got an email at 12:36 that I had been granted indefinite leave.

So everyone, I think you can apply before your qualifying period but your appointment needs to be within the qualifying period.

I will let you all know when I get my decision letter and the biometric card.

[taurusliz]

Hi everyone,
I have been following this thread with much interest having applied for my ILR (LR) last week and very nervous to have a response before planned holiday travel. I wanted to share my experience as I so much appreciate everyone's time here discussing and supporting each other through what is a quite stressful process. However, I've been lucky and I'm grateful for that.

Submitted online app for super priority service: Dec 10. Uploaded all the docs I could think of.

Biometric appt, community library in York: Dec 12. I travelled from London, up and back on the day, as there were no appointments in London or any closer that week! I waited well over an hour because 4 people had been scheduled at the same time slot and I was I think #3 in the sequence. Everyone was very nice though it felt slow for sure!

No confirmation emails or any communication on the 13th or 14th, which I expected given all I have heard from everyone here.

DX delivery email: 5.30am Dec 17. Stating that my BRP would be delivered today.

I am thrilled and grateful - it's been a long 10 years of various visas.... Still, this means the 24-hour decision did happen, I just wasn't notified. Seems a quick, standardised email from the caseworker that the application has been approved would be a huge improvement to formally add to the process. Would go a long way to alleviating anxiety as well as calls to the hotline where the process to get information then becomes much more inefficient for everyone involved.

Best of luck and thank you all!

Hi,
Thank you for sharing your experience.
I was wondering where do they send the BRP to ? and can you specify an address for that ?

Thanks

Interestingly, I specifically said in my app that I would like all correspondence to be sent to my work address. There is a place in the app to add an address additional to your home address. However, the delivery email stated the permit would be delivered to my home address (and that I should be there to sign personally, with a passport or other government ID). It's okay as I am able to be home, but doesn't seem the original request was seen/listened to!

[Timothy Tao]

I had some spare time so have made a list of all the cases on here in the last few weeks.

There does seem to be a lot more responses since middle of last week, so maybe they're getting on top of everything.

This is not 100% perfect. I guess a few will have had responses and not posted in here about them. Let me know if there's anything wrong. Everyone listed under the date of their appointments.

nov 17
Fryman - no answer yet

nov 22
manibala89 - response Dec 10
ilovethebeatles - response Nov 28

nov 24
manuelabe - response Dec 13

nov 26
mail9 - response Dec 15
venk - no answer yet
ecu-daba - no answer yet
vh5211 - no answer yet
pumz1984 - response Dec 15

nov 27
sunnysakhi - no answer yet

nov 28
daisyuk - no answer yet
timothy tao - no answer yet
madihaaali_304 - no answer yet
bhcool - response Dec 14
jas18 - no answer yet

nov 30
oldmankensey - no answer yet
nishi - no answer yet

dec 1
cja_1234 - no answer yet
FarooqShah86 - no answer yet
9127 - response Dec 10
badhodor - no answer yet
vcok - response Dec 14
kumar88 - no answer yet
allbirdsallbirds - no answer yet

dec 3
cemj - response Dec 7

dec 4
advanceswine - response Dec 11
anand_p - no answer yet

dec 5
Min8585 - response Dec 12
mahmoudsayed86 - response Dec 11

dec 6
tingtingyuyu - response Dec 7
livlivuk - response Dec 14

dec 7
jibrankayub - response Dec 10

dec 8
norty109 - response Dec 13

dec 10
himanshuc - no answer yet

dec 11
seventimesandmore - response Dec 12!!
shah4404 - response Dec 13
swskum - response Dec 12!!

dec 12
Saninsts - no answer yet
pride88 - no answer yet

dec 13
Kaley - response Dec 14!! (winner!)

Very useful summary, GJ! but need to remove those who are not applying for ILR - there are people applying for T2 for example accidentally joined this discussion - they got response much faster.

[Fryman]

Call Logged again, apparently they sent an email on the 7th of December (probably the "this falls within the standard service window" generated reply) but nothing was received. All home office domains added to the white list, so safe to assume their email exchange is governmentised and available occasionally.

[Tatiii]

Hi all, I thought I'd share my experience and what I know to date:

Nov 28th I attended my Super Priority appointment at 7:30am at London premium lounge (Mark lane). It was for Tier2 General Visa. I arrived early around 7:05 and was seen at 7:28am; left the lounge by 7:50am.

Today I called the 0300 123 2241 to enquire about the status since 24 hrs have passed. What I was told was:
- the 24 hr is not 24 natural hour window, should be 24 working hr. This means that if my application was made on 7:30am on 11/28, a decision should be made by morning of 11/30
- after a decision is made, I'll be notified of the result in 5 working days
- the way I'll be notified depends on the centre, it could be email, or second class mail
- if i don't hear anything by 12/07, I should call back again

So I guess, allow up to 2 working days after your appt for a decision to be made, and hopefully the case worker/centre chooses email rather than 2nd class mail to notify result so we all know as soon as possible!

Hope this helps and hope I'll hear from HO very soon!

Hi, how much did you pay for the Tier 2 General extension on super priority?

[scoobydoo0602]

Hi all,

Not sure if I am replying to the correct post. But here is a summary of my experience :

I (Main applicant ) and my husband applied for ILR via Tier 2 through Super Priority Service on 26.11.2018 @ 12:00 at Croydon. Application submission went through fine. Like most of you all here, we were also hoping to get a decision on the 27th but never heard anything back from UKBA. Tried ringing UKVI many times but got asked to call back again each time after 3-5 business days. On 13.11.2018, my husband got a call from UKVI saying that his application wasn't assigned to a caseworker and it might take 6 months for the decision. The lady who called was rude and suggested that we can ask for a refund.No further details were given to us. We were really worried and was thinking of approaching immigration lawyer.

But this morning (17.11.2018 at 10;15 ), I have received the mail from Home office as below:

I’m pleased to confirm that your application’s for indefinite leave to remain under Tier 2 of the immigration arrangements have now been granted. You will receive your decision letter and biometric residence permit’s (BRP) in due course and these will confirm your immigration status. Thank you for using our super priority service

I reckon that this decision includes my husband's too. Finally, the wait is over. Good Luck for all who have applied and waiting.