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UKVI Digital Changes, No PEO/PSCs from October 2018?

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trueblue19
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UKVI Digital Changes, No PEO/PSCs from October 2018?

Post by trueblue19 » Sun Aug 05, 2018 9:10 pm

Sounds very interesting. I havent seen any topics or post around this so just sharing.

Does this mean there'll be no PSC/PEO appointments released for October 2018 onwards?


On 17 May the Immigration Minister Caroline Nokes announced details of the outsourcing of the visa application submission process to a single third party provider, Sopra Steria, for people applying for a work or study visa, settlement or citizenship from within the UK. This will take effect in October 2018.

In the lead up to the introduction of this new outsourced service, the Home Office has implemented the gradual roll out of online application forms for most application types in the UK, including Tier 2 work visas, Tier 4 student visas, Tier 1 investor, settlement and citizenship applications. At the same time as submitting the application forms online, the associated fees are paid and the biometric appointment booked. Applicants have then attended either a Home Office visa application centre to submit their biometric data and deliver their documents or submit their application package by post and attend a Post Office to submit their biometric data, once asked to do so by the Home Office.

The application process will now be streamlined and the main changes will be:

- Once applicants have submitted their application online and paid the fees, they will have the facility to upload the documents required for their application, in advance of their biometric appointment
- Over 60 locations will be provided for applicants to submit their biometric data and present original documents, including their passport
- All original documents will be checked at the appointment and immediately returned to the applicant who can then take their passport and other documents away with them
- The application will then be processed immediately by the Home Office
- There will no longer be premium service centre (PSC) appointments at the Home Office in Croydon and their other offices around the country, and the Tier 2 priority service will also cease. However, Home Office service centres will still be available for certain “vulnerable” applicants and asylum applicants.

With the cessation of the PSC same day processing service, there is some uncertainty as to whether Sopra Steria will offer a 24 hour service but full details of turnaround times will be published in due course, along with the associated priority processing fees. We understand that Sopra Steria will be able to offer bespoke services, similar to the current Super Premium Service, whereby applicants can submit their biometric data at a location of their choosing, subject to payment of the relevant premium service fee.

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michali
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Re: UKVI Digital Changes, No PEO/PSCs from October 2018?

Post by michali » Sun Aug 05, 2018 9:39 pm

It does look that way though the government site does not specifically say that. Several legal firms have reported on this change in process and some say there will not be any PSC appointments. It is not clear whether the process will be quicker or whether we will all be waiting for months to get a decision!

https://www.gov.uk/government/news/sopr ... i-contract

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Re: UKVI Digital Changes, No PEO/PSCs from October 2018?

Post by GMO » Sun Aug 05, 2018 10:10 pm

Sounds very interesting and confusing as well..not clear whether they start operation in October 2018 or they will just take the contract on that time for future operation!!

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Re: UKVI Digital Changes, No PEO/PSCs from October 2018?

Post by trueblue19 » Sun Aug 05, 2018 10:14 pm

GMO wrote:
Sun Aug 05, 2018 10:10 pm
Sounds very interesting and confusing as well..not clear whether they start operation in October 2018 or they will just take the contract on that time for future operation!!
As much as I'm aware through Industry sources (Steria is one of our competitors work-wise), this is going 'live' in October 2018. Online forms for SETO SETM etc are first step towards it.

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Re: UKVI Digital Changes, No PEO/PSCs from October 2018?

Post by GMO » Mon Aug 06, 2018 12:09 am

trueblue19 wrote:
Sun Aug 05, 2018 10:14 pm
GMO wrote:
Sun Aug 05, 2018 10:10 pm
Sounds very interesting and confusing as well..not clear whether they start operation in October 2018 or they will just take the contract on that time for future operation!!
As much as I'm aware through Industry sources (Steria is one of our competitors work-wise), this is going 'live' in October 2018. Online forms for SETO SETM etc are first step towards it.
Thanks for the reply ! So can’t we get same day decision like premium service ?

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Re: UKVI Digital Changes, No PEO/PSCs from October 2018?

Post by bluebird12 » Mon Aug 06, 2018 12:12 am

Good thing is 60 locations will be available in UK instead of only fewer currently PSC Centres we are having in UK , meaning that easy for applicants to get appointments....

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Re: UKVI Digital Changes, No PEO/PSCs from October 2018?

Post by equitydealer » Mon Aug 06, 2018 5:22 am

This probably accounts for the fact that the UKVI don’t seem to be in a rush to fix the current booking system issues if someone else will be taking this on.

It’ll be interesting how they handle priority applications, it may be like some embassies who have contracted out visa applications, hand in applications in the morning and collect them in the evening or next day. Let’s see + how much the processing fees will be.
My comments do not constitute immigration advice, if in doubt consult an immigration adviser/solicitor

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Re: UKVI Digital Changes, No PEO/PSCs from October 2018?

Post by regularuser » Mon Aug 06, 2018 9:48 am

On their website:

The new service will deliver a more streamlined application process from over 60 locations across the UK, including 56 local libraries.

Under the new arrangements people using the service will be able to submit biometric information including photos, fingerprints, and signatures and their supporting evidence at a single appointment. The evidence will then be copied and sent to UKVI, meaning that people won’t have to hand over important documents, such as passports, whilst the applications are processed.

In addition, the new process will mean that individuals can choose to upload digital files in advance of their appointment, saving even more time.

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Re: UKVI Digital Changes, No PEO/PSCs from October 2018?

Post by michali » Mon Aug 06, 2018 10:58 am

It sounds good...if it works! And if we don’t have to wait too long to get a result! Certainly like the idea of keeping original documents,especially passport. Also, if applicants are able to upload their own documents, it suggests that one could use online bank statements. This would eliminate the need to have online statements stamped or accompanied by a letter, which most banks now seem reluctant to do. On the downside, how reliable will it be? Will 'they' say that certain documents were not submitted, when the applicant was certain they were? How long will the process take? I hope they have levels of application, priority etc. I would think that financially, it would be in their best interest to offer that.

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Re: UKVI Digital Changes, No PEO/PSCs from October 2018?

Post by ntt05r » Mon Aug 06, 2018 12:41 pm

hmn... does this mean if we try to book a PSC appointment after 16th August there will not be any appointments available?

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Re: UKVI Digital Changes, No PEO/PSCs from October 2018?

Post by equitydealer » Mon Aug 06, 2018 2:50 pm

Depends when in October the new application process will come into affect
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Re: UKVI Digital Changes, No PEO/PSCs from October 2018?

Post by GMO » Wed Aug 15, 2018 3:45 pm

equitydealer wrote:
Mon Aug 06, 2018 2:50 pm
Depends when in October the new application process will come into affect
Any updates about that? We should start looking for an October booking from 17th of August onwards!

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Re: UKVI Digital Changes, No PEO/PSCs from October 2018?

Post by Prt_fds » Sun Aug 19, 2018 4:59 pm

Has there been any further updates on this?? The day home office stopped releasing new dates for October they had to immediately switch to the outsourcing agents.. It's just making people restless given we are 42 days away from October.. 3 days are already gone.. I am checking websites to find the new booking systems and see nothing there.. Please can some one help if you find any further information

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Re: UKVI Digital Changes, No PEO/PSCs from October 2018?

Post by ahasnaini » Mon Aug 20, 2018 8:49 am

saw appointments in glasgow for 1st October today, so it seems like the move isn't happening from the 1st.

Plus contract begins from 1st, it might take a few months to roll out to all visa application categories.

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Re: UKVI Digital Changes, No PEO/PSCs from October 2018?

Post by bezawada » Wed Aug 22, 2018 11:45 am

What about the same-day service?
The premium service centres will still be available by appointment for those who wish to utilise this service.

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Re: UKVI Digital Changes, No PEO/PSCs from October 2018?

Post by Lynz1988 » Sun Sep 09, 2018 8:40 am

Ive just seen this very randomly - I want to book a PSC appointment w/c October 22nd and can confirm that as of last night, there were appointments "available" in Glasgow (though it only gave me actual timeslots for the 20th which is 1 day too early for me). As of this morning the timeslots have disappeared. So now I'm a bit confused as to what the process is....?!

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michali
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Re: UKVI Digital Changes, No PEO/PSCs from October 2018?

Post by michali » Sun Sep 09, 2018 9:31 am

There have been no further announcements on this plan and October is just around the corner! I would imagine that anyone applying until the end of September will be able to make a PSC appointment but that, from October, applicants will no longer have that option. We will see. Maybe the whole idea has been abandoned as the libraries were objecting to the proposal.

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Re: UKVI Digital Changes, No PEO/PSCs from October 2018?

Post by CR001 » Sun Sep 09, 2018 11:28 am

michali wrote:
Sun Sep 09, 2018 9:31 am
There have been no further announcements on this plan and October is just around the corner! I would imagine that anyone applying until the end of September will be able to make a PSC appointment but that, from October, applicants will no longer have that option. We will see. Maybe the whole idea has been abandoned as the libraries were objecting to the proposal.
Members have posted being able to book PSC appointments for October in the usual way.
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Re: UKVI Digital Changes, No PEO/PSCs from October 2018?

Post by michali » Sun Sep 09, 2018 3:20 pm

Yes, I have noticed that. I am hoping that even though the intended proposal was said to be more efficient, they stick to the present system.

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Re: UKVI Digital Changes, No PEO/PSCs from October 2018?

Post by OxBristolia » Tue Sep 11, 2018 2:52 pm

Hi, I actually emailed the CEO of Libraries Connected to find out when the new system is going to come into effect (Libraries Connected are apparently in charge of preparing the libraries as application centres). She replied on 21 August with the following:

"The list of participating libraries is still being finalised, as all have needed an extensive process of site surveys and equipment installation. However, the list of sites will be published soon on the government website gov.uk"

So it looks like the new system is definitely going to replace the current system. It's just not clear when, and it's also not clear if there will be any way to pay for faster processing for 'normal' applications.

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