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Deltaalpha wrote: ↑Tue Dec 04, 2018 1:08 amApplied on 22nd Nov didn't get any email or letter. visa approved on 23rd got BRP directly to home. Seems likes informing about the application process seems not to be working.
Members have reported numerous times that it is 24 business hours not literal 24 hours.brrip wrote: ↑Tue Dec 04, 2018 4:28 pmDid my biometrics yesterday morning, have not heard anything. I tried calling the number in this thread, no luck - they just said they don't have access to the system. I politely asked if they could take down my case number and notify the case worker - they refused.
Tried on both the option 3 (ongoing applications) and 4 (for settlement in the UK) on the phone menu.
They told me to email the ApplyOnlineE-support e-mail address to ask about the outcome, and just kept insisting that they should have let me know within 24 hours.
I asked if it is normal for it to be over 24 hours to a decision, and they just said well that's just a target they try to keep to, there is no guarantee.
I am aware, I was more reporting my experience with the helplines because other members seem to have had success in getting the helpline staff to nudge the case workers directly.CR001 wrote: ↑Tue Dec 04, 2018 4:34 pmMembers have reported numerous times that it is 24 business hours not literal 24 hours.brrip wrote: ↑Tue Dec 04, 2018 4:28 pmDid my biometrics yesterday morning, have not heard anything. I tried calling the number in this thread, no luck - they just said they don't have access to the system. I politely asked if they could take down my case number and notify the case worker - they refused.
Tried on both the option 3 (ongoing applications) and 4 (for settlement in the UK) on the phone menu.
They told me to email the ApplyOnlineE-support e-mail address to ask about the outcome, and just kept insisting that they should have let me know within 24 hours.
I asked if it is normal for it to be over 24 hours to a decision, and they just said well that's just a target they try to keep to, there is no guarantee.
Dear manibala89manibala89 wrote: ↑Fri Nov 30, 2018 11:17 ami have been calling the same number for two days and selected option 3 followed by 2 and then 1.. an officer collected all the details and said will escalate the problem. but didnt hear anything afterwards..
Hi Mannibalamanibala89 wrote: ↑Wed Dec 05, 2018 7:26 pmI applied on 22nd November at Manchester Central library ILR set(o) using sopra steria premium appointment.. 14 days past still no news.. Tried calling them thrice.. Its been escalated twice but still no use. My suggestion please avoid Manchester Central library branch..
In the new system once you submit the online application you have to book an appointment with in 28 days. Appointment is not automatically booked.
That's so odd. I can't even get them to escalate it. They keep telling me they won't be able to do that.manibala89 wrote: ↑Wed Dec 05, 2018 7:26 pmI applied on 22nd November at Manchester Central library ILR set(o) using sopra steria premium appointment.. 14 days past still no news.. Tried calling them thrice.. Its been escalated twice but still no use. My suggestion please avoid Manchester Central library branch..
Hi ecu-dabaecu-daba wrote: ↑Thu Dec 06, 2018 10:51 amHi All,
I want to share my experience using the super priority service with Sopra Steria. I submitted an application on 19/11/2018 and attended an appointment at the Belfast Core Centre with Sopra Steria on 26/11/2018. The process was very quick. My documents were checked and scanned and my biometrics were taken. The whole process took about 10 minutes. The girl at the Sopra Steria desk told me a decision will be made within 24hrs otherwise contact the Home office directly. To summarise my experience since my appointment on 26/11/2018:
- I never received an application confirmation email as told by Sopra Steria
- Received an e-mail from UKVI indicating to approach my nearest post office to submit my biometrics but to ignore it if I have already done so. My Biometrics were taken at Sopra Steria so I ignored the letter
- On Tuesday 4th December I contacted the home office using the option for applications that have elapsed their offered service time. The guy on the line took my full details , application number and assured me someone will be contacting me in due course.
- As of today, Thursday 6th Dec, 10 Days after my appointment , I haven received any notifications, emails or letters. Im still waiting for the phone call from the Home office. Pleas enote that this includes any potential clarification requests from the Home office relating to my application. I simply have not received any communications.
I have read in other threads that the 24hrs are actually 24 working hours which translate to 3 working days.Even If I take this into consideration, I should have received at least my confirmation letter by now.
I will keep posting updates as the days go by. I hope this helps
