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Premium upgrade timeline ILR

Please use this section of the board for queries about Indefinite Leave to Remain (ILR). However please use the EEA-route section for queries about the EEA-route equivalent of Permanent Residence (PR).


This section is relevant irrespective of whether current status is Tiered or Non-Tiered.

Moderators: Casa, JAJ, ca.funke, Amber, Zimba, vinny, Obie, EUsmileWEallsmile, batleykhan, geriatrix, John, ChetanOjha, archigabe, push

eddiemurphy
Newly Registered
Posts: 12
Joined: Mon Oct 17, 2016 1:44 pm

Re: Premium upgrade timeline ILR

Post by eddiemurphy » Tue Oct 25, 2016 11:22 am

Thanks khanNW for advice. I did email premium team today to ask for the reason as the very first email I had from them which confirmed provisional approval also confirmed that upon arrival of my application they will review it and if eligible only then they will process the payment. I am waiting for a reply from premium team now.

sarah888
Newly Registered
Posts: 17
Joined: Fri Sep 30, 2016 3:45 pm

Re: Premium upgrade timeline ILR

Post by sarah888 » Wed Oct 26, 2016 1:32 pm

Finally received my |LR approval letter and didn't even have to go through premium upgrade! This is why I never had money withdrawn etc. YAY finally free from the HO for a while.

KhanNW
Junior Member
Posts: 61
Joined: Sun Sep 11, 2016 6:39 am

Re: Premium upgrade timeline ILR

Post by KhanNW » Thu Oct 27, 2016 1:49 pm

sarah888 wrote:Finally received my |LR approval letter and didn't even have to go through premium upgrade! This is why I never had money withdrawn etc. YAY finally free from the HO for a while.
Congratulations Sarah

Professionhuman
Junior Member
Posts: 73
Joined: Sat Jan 30, 2016 10:41 am

Re: Premium upgrade timeline ILR

Post by Professionhuman » Mon Oct 31, 2016 5:54 pm

This is regarding time scale for postal application .
I just got a short query about application
How long it's taking nowadays for postal application to be process .I am aware as normal they saying it's taking up to six month.

It has been two month since waiting for outcome of postal application.

Plz advice about post to premium services as well.

Regards

chelsea_arv
Newly Registered
Posts: 22
Joined: Mon May 16, 2016 9:49 pm

Re: Premium upgrade timeline ILR

Post by chelsea_arv » Wed Nov 02, 2016 4:11 pm

Professionhuman wrote:This is regarding time scale for postal application .
I just got a short query about application
How long it's taking nowadays for postal application to be process .I am aware as normal they saying it's taking up to six month.

It has been two month since waiting for outcome of postal application.

Plz advice about post to premium services as well.

Regards

We applied on June 23rd and have had no luck so far. Hopefully it will not take 6 months. I have noticed other people are getting their's in 5 months! Holding thumbs!

KhanNW
Junior Member
Posts: 61
Joined: Sun Sep 11, 2016 6:39 am

Re: Premium upgrade timeline ILR

Post by KhanNW » Thu Nov 03, 2016 6:45 pm

Hi,
For the people applying for premium upgrade, I was able to find that the delay in processing of application once accepted by Premium upgrade team was due to transit issues. It has affected 35 applicants since the service was started (I was one of them) and other 200 applicants got their decisions in 5 working days. They are aware of transit delays and intended to improve by reviewing the causes of delays.

On average, 3 applications were accepted each day (Mon-Thursday)

suriips450
Newbie
Posts: 42
Joined: Fri Dec 20, 2013 10:21 pm
Location: UK
India

Re: Premium upgrade timeline ILR

Post by suriips450 » Tue Nov 08, 2016 12:32 pm

My timescale: (ILR approved for 1 main and 1 dependent applicants)
Tier 2 G 5yrs stay to ILR (Irrelevant: 2006-2007:Student visa, 2008-2011 July: 1yr IGS and 2yrs PSW)
Dependent is based 2yrs rule.

Posted: 28/07/2016
Fee taken: 02/08/106
Biometric letter received: 08/08/2016
Attended for Biometrics: 08/08/2016
Premium upgrade request provisionally accepted: 13/10/2016
(Note: Tried sending email request for premium upgrade since 04/10/2016)
Premium Upgrade fee taken: 22/10/2016
Additional documents required letter sent by UKVI, Liverpool: 25/10/2016
Sent additional documents next day 1pm guaranteed: 26/10/2016
(Note: My first Employer went in Administration and they didn't notify HO when was my last day with them hence they wanted to check whether I was with new Employer within 60 days from end date at first sponsor, luckily I did have letter form Administration company with end date and payslips too.)
Decision made email received: 28/10/2016 @11:48am
Decision letter and documents arrived: 29/10/2016 @12:10pm

Prior to premium upgrade acceptance, I made a compliant to UKVI stating that they are not accepting my upgrade request albeit I been sending requests right at 8am, I had a call from UKVI 03/11/2016 asking can we close this compliant please, I said customers don't know where they stand with this upgrade service, need to improve and then closed the ticket down.

paru.org
Member
Posts: 202
Joined: Mon Dec 29, 2014 11:15 am
India

Re: Premium upgrade timeline ILR

Post by paru.org » Tue Nov 08, 2016 7:48 pm

congrats,
how did u register ur complaint, over the phone or ?? send me link pls if online??thx
suriips450 wrote:My timescale: (ILR approved for 1 main and 1 dependent applicants)
Tier 2 G 5yrs stay to ILR (Irrelevant: 2006-2007:Student visa, 2008-2011 July: 1yr IGS and 2yrs PSW)
Dependent is based 2yrs rule.

Posted: 28/07/2016
Fee taken: 02/08/106
Biometric letter received: 08/08/2016
Attended for Biometrics: 08/08/2016
Premium upgrade request provisionally accepted: 13/10/2016
(Note: Tried sending email request for premium upgrade since 04/10/2016)
Premium Upgrade fee taken: 22/10/2016
Additional documents required letter sent by UKVI, Liverpool: 25/10/2016
Sent additional documents next day 1pm guaranteed: 26/10/2016
(Note: My first Employer went in Administration and they didn't notify HO when was my last day with them hence they wanted to check whether I was with new Employer within 60 days from end date at first sponsor, luckily I did have letter form Administration company with end date and payslips too.)
Decision made email received: 28/10/2016 @11:48am
Decision letter and documents arrived: 29/10/2016 @12:10pm

Prior to premium upgrade acceptance, I made a compliant to UKVI stating that they are not accepting my upgrade request albeit I been sending requests right at 8am, I had a call from UKVI 03/11/2016 asking can we close this compliant please, I said customers don't know where they stand with this upgrade service, need to improve and then closed the ticket down.

suriips450
Newbie
Posts: 42
Joined: Fri Dec 20, 2013 10:21 pm
Location: UK
India

Re: Premium upgrade timeline ILR

Post by suriips450 » Wed Nov 09, 2016 11:01 am

I made a complaint by writing to this complaints@homeoffice.gsi.gov.uk which you can find at https://www.gov.uk/government/organisat ... -procedure

Thanks

snoopy01
Junior Member
Posts: 55
Joined: Mon Apr 20, 2015 11:05 pm

Re: Premium upgrade timeline ILR

Post by snoopy01 » Mon Dec 12, 2016 1:57 am

Any recent experience of the PEO upgrade? Thanks

eddiemurphy
Newly Registered
Posts: 12
Joined: Mon Oct 17, 2016 1:44 pm

Re: Premium upgrade timeline ILR

Post by eddiemurphy » Wed Jan 11, 2017 1:34 pm

Hi guys! Just to update all of you about my timeline and to also give some hope to folks who are waiting for decision on their ILR application. My timeline is as follows

Postal application Set (LR) 6-09-2016
Fee deducted. 8-09-2016
Biometric letter received 17-09-2016 dated 15-09-2016
Biometric info submitted. 17-09-2016
Premium upgrade request sent. 17-09-2016
Automated response received. 17-09-2016
Email to confirm provisional 19-09-2016
acceptance
Enquired about progress by email 27-09-2016

Reply received same day that they are still waiting for application to arrive at Liverpool PSC from storage
Sent numerous email since then out of frustration to check progress
Finally money deducted £400 20-10-2016
for premium service

Money refunded and application 24-10-2016
sent back to postal route for normal
Processing

Waiting game started after that but I received my ILR
Today 11-01-2017 dated 9-01-2017. That is the end of my long journey to ILR I wish everyone waiting for decision all the very best. Only shared the timeline to give you hope that even if your premium upgrade request gets rejected please don't lose hope. Take care guys

masterpeas
Junior Member
Posts: 72
Joined: Sun Apr 17, 2011 9:07 pm
Vietnam

Re: Premium upgrade timeline ILR

Post by masterpeas » Fri Feb 17, 2017 9:29 am

suriips450 wrote:My timescale: (ILR approved for 1 main and 1 dependent applicants)
Tier 2 G 5yrs stay to ILR (Irrelevant: 2006-2007:Student visa, 2008-2011 July: 1yr IGS and 2yrs PSW)
Dependent is based 2yrs rule.

Posted: 28/07/2016
Fee taken: 02/08/106
Biometric letter received: 08/08/2016
Attended for Biometrics: 08/08/2016
Premium upgrade request provisionally accepted: 13/10/2016
(Note: Tried sending email request for premium upgrade since 04/10/2016)
Premium Upgrade fee taken: 22/10/2016
Additional documents required letter sent by UKVI, Liverpool: 25/10/2016
Sent additional documents next day 1pm guaranteed: 26/10/2016
(Note: My first Employer went in Administration and they didn't notify HO when was my last day with them hence they wanted to check whether I was with new Employer within 60 days from end date at first sponsor, luckily I did have letter form Administration company with end date and payslips too.)
Decision made email received: 28/10/2016 @11:48am
Decision letter and documents arrived: 29/10/2016 @12:10pm

Prior to premium upgrade acceptance, I made a compliant to UKVI stating that they are not accepting my upgrade request albeit I been sending requests right at 8am, I had a call from UKVI 03/11/2016 asking can we close this compliant please, I said customers don't know where they stand with this upgrade service, need to improve and then closed the ticket down.
:shock: how did you make the complaint please and where? could you please share the link if online?

I have been trying to request upgrade for premium for last week at 8:00am on the dot, only received auto-response after each email! so disappointed with their service....

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