CONVERTING PRE SETTLED STATUS TO SETTLED STATUS!!!!

HI GUYS,
JUST HEARD ABOUT A FLAW IN EU EXIT APP THAT PEOPLE WHO HAVE APPLIED AND GIVEN PRE SETTLED STATUS CAN NOT CONVERT IT TO SETTLED STATUS AS HOME OFFICE IS STILL WORKING ON IT?? ANYONE HAVING THIS ISSUE?
I GOT MY PRE SETTLED STATUS IN APRIL 2019 AND BEEN TOLD BY RESOLUTION CENTER THAT I CAN APPLY FOR SETTLED STATUS IN JULY AS MY 5 YEARS ARE COMPLETING THEN!!!!
SO ABOUT TO CONVERT MY PRE SETTLED STATUS TO SETTLED STATUS IN A WEEK TIME!!!!ANYONE WHO HAVE DONE PLEASE SHARE YOUR EXPERIENCE
THANKS

All u need is to start a fresh application based on settled status.have got presettled status and November will make me 5years of residency in UK.
Been advise that possibilities of conversion on their website which makes it easy

if u have already used a settled scheme u can not used it again to change your status u have to wait till the end of july and than u can start a new application this is what i have been advised by the home office.
as they are working on this option but right now app itself wont allow you