Someone replied from that email "Please note, I am unable to deal with your complaint directly. Could you please advise on where you got this address from as we need to update our communications. In the meantime I have forwarded on your complaint to our complaints team for action. Kind regards, UKVI...
I've received a 'your application is still being processed and we can't tell you when a decision will be made' email today which I can only assume means that my file hasn't even been touched yet! Beyond frustrating - coming up to a month since my super priority appointment next week. Yeah I had the...
After the standard email from UKVI today, I called the same number with option 4 and 1 today. A very rude lady told me that i can only call back after 1 month now as there is nothing they can do. Also, when i said, I want to complain about this helpline she gave me the same complaints email address ...
does anyone know of UKVI working calendar over Christmas? Is anything likely to happen in the week December 24th-28th or will the whole thing be a write off? My guess is that they are open 24th, 27-28 but don't think anyone is actually going to "WORK". Maybe 1-2 approvals perhaps but don't expect m...
does anyone know of UKVI working calendar over Christmas? Is anything likely to happen in the week December 24th-28th or will the whole thing be a write off? My guess is that they are open 24th, 27-28 but don't think anyone is actually going to "WORK". Maybe 1-2 approvals perhaps but don't expect m...
Just got a slightly different standard reply at 10:28 am today after my 3rd escalation 2 days ago : Thank you for contacting UKVI Contact Centre. Our records show your application is still being processed. We are unable to advise when a decision will be made but you will be notified in writing once ...
probably a silly question but regarding the £35 document checking extra service...how does Sopra Steria know I’ve completed the uploads? Or am I just required to have it complete within 2 days of appointment? Thank you Highly recommend not using the document checking service. All they do is check i...
I wrote to my MP today as per my earlier post, haven't received any reply. Here's what I wrote:- (i have removed personal details and marked them XXX) (The part about the conservative government at the end is purely because my MP is labour) Dear (XXXX) (MP's name), I am (XXXXXX) (My full name) a res...
Update from me, not really an update tbh but still thought to share. I raised a formal complaint using the email address and asked for either an update on my case or refund me my money back for the delay. I called HO again and they knew me from my number already and found out that I last called on 1...
Hi everyone, Can someone please remind me, if an appointment is booked with Sopra Steria, are you allowed to change booking if something comes up earlier? Or do you have to cancel current appointment and re-book? As far as I understand the system (and please don't quote me on this) you can only can...
Hello Everyone, An update on my application that hopefully could be useful. Appointment with Sopra on 1st December, ILR Tier 2. Was waiting until now and it took a number of calls to make team realise there was a technical mistake and my application was under 'Standard Service' (each time tried to ...
Just an update, got 2nd email from UKVI saying that my application is within service standard and bla bla bla. I think I am going to wait and then ask for refund once I get my ILR next year (if I do at all), will ask my MP in Jan also. Not much I can do I think as the escalation process is just a bo...
shah4404 and ilovebeatles this is regarding the comment that only 10% applications are delayed and 90% done in 24 hours. one personnel during the phone call told me that they are getting lots and lots of phone calls regarding delays in super priority and there are issues( dont know if he said that ...
shah4404 and ilovebeatles this is regarding the comment that only 10% applications are delayed and 90% done in 24 hours. one personnel during the phone call told me that they are getting lots and lots of phone calls regarding delays in super priority and there are issues( dont know if he said that ...
Hi Guys, Could you please let me know how many days it takes to get the decision when we use super priority service, its been 4 days for me and I haven't heard anything back from Home Office as yet and I am so worried? Many thanks Jasmeet Mate, waiting since 1st December so close to 10 working days...
I got a call today and they left a voicemail as I was unable to take the call due to a meeting and they said that i will be called back again. I am dreading the thought of them saying the same thing to me as well. Hi - I applied for ILR via tier2 general 5 year route on Nov 26th at croydon super pri...
got a call from HO but cudn't take it as i was in a meeting. They left a voicemail saying they will call again. I called back and was told that they will call/email. Not sure if it is to do with further request for more info or just to let me know that it has been approved... due to 2 escalations in...
I think it is totally random how things are being done. The new system is probably causing problems and there aren't proper methods of escalation established I am assuming. That bit about checks and HMRC etc. is not true, my application is extremely straightforward. 5 years with 1 employer and 3 mon...
03001232241. Option 4 and then option 1 Just called the same number again today at 14:10. I told them that I called yesterday and i received a response saying that the application is within the service standard when it clearly is not as I applied for super priority which is 24 hours decision. The la...
Called again today at 14:31 and xxxxx picked up. He said to wait till end of the day today as I called yesterday at 2:11PM and HO could reply to the end of the day today (if at all) and to call tomorrow as per the escalation.
Just called again today at 11:00 am after my call yesterday to them where they updated my application to 24 hours service standard. I was told to wait until 2:11PM today as that is when I called yesterday for HO to come back. I am guessing that maybe HO has made an error with 24 hour super priority ...
