Tier 2 (ICT) delay

Hi Folks,

Can someone please help:

Application type : Tier 2 (extension) ICT extension
Place: Croydon
Applied for biometrics: 29th Sept

But havent received passport/BRP yet even after 8 weeks. Most of posts on this forum seem to indicate that it takes less than 4 weeks on average after biometrics. All i wanted to ask is whether this is 'normal' or is there a cause for concern? Also, is there a home office number where we can get updates? I looked at UBKA site but couldnt find one.

Many thanks for any help you are able to provide.

Thanks

1. Normal, because every application is assessed on its own merits and not whether it should be decided within a timeline that an applicant may assume to be.
2. No.