decision made Canadian immigration London office

[JAH]

Hi all
I am posting this on behalf my brother
He applied Canadian Immigration under federal skilled worker class in before 28 feb 2008.
A year ago client check application status on website was appearing as '' A decision has been made on 28 Nov 2012 Canada Immigration London office may contact you ''

When he contacted the London office they said its still in process and will let you know. but now nothing appears on website when he tracks application online and no reply to many emails he sent.

He is much frustrated and worried
Can anyone guide how to get information or outcome of application.
would be highly appreciated.

thanks