pre settle - unknown status

[Mariano564]

Hi,

We are trying to apply for pre settled status for my wife and went last Saturday to UKVCAS sopra steria in Croydon to take biometric data and review the provided documents as requested by the last page of the "apply for settled status" form. We were told that they don't review the any documents there for settlement applications so they only accepted taking her biometric data and told her to get a refund.

I have currently settled status (EU) but because she hasn't lived in UK more than 5 years in a row we thought it'd be safer to apply for pre settled for her. I remember the application website asked for:
- proof of living in uk in the last 6 months (just one day)
- proof of relationship

I'm a very confused as I fully understood we went to this appointment to show the originals and take biometric. Is the application now going to get rejected because they didn't see any originals of the supporting documents?

Then they told her that we did something wrong and that I should have applied for her instead??? I thought that's what we did when she applied and referenced my settlement "reference id" from the resolution PDF I've got.

UKVCAS refused to look at any docs even though the application was requesting to do that and we paid for that. They even said get a refund. But I still have no clue what we did wrong neither what should we do now?

It seemed extremely straightforward so I'm more inclined to think UKVCAS got confused...

I now logged in the "apply for settled status" and it says "We can not start your application until you have given your biometric information." it still says we should get an appointment.

I'm going to wait a bit and maybe call "EU Settlement Resolution Centre " to see if we can find what's next with this drama. Also UKVCAS FAQ section says that biometric takes up to 8 weeks unless we paid the premium fee which we didn't. I'd like to prevent waiting 8 weeks just to be told we did something wrong because of a mistake of the UKVCAS staff member.

Anyone has gone through this or similar that knew how is it really supposed to work?

Thanks!