EEA Family permit error

[lucy_rae]

Hello everyone,

I am an Indian citizen and received my eea family permit visa. However it was a huge shock to find out that my vist states "i am to be accompanied by xyz" someone who definitely is not my family.

I would like to know whom I can contact regarding complaints. Because not only did I receive a visa with a mistake, but I applied for priority since I wanted to attend my uncle's wedding, yet they took their own time to work on the visa. (I missed the wedding). And I know for a fact they didn't even look at my documents until the very end because I received a late email from them stating they cannot open the documents on their third party site for online applications (I wont state the name of said site). So I have proof they didnt even look at the documents. (Although I received a standard email stating the "case was complicated"- when they didn't even look at the documents!)

The issue is I want my passport in hand since I want to go to the UK for christmas. I'm considering taking a general tourist visa. And I think going down the complaint route might mean I wont have my passport for long. What do you guys think?

Any feedback is appreciated.

tldr- eea family permit visa says I'm to be accompanied by an absolute stranger. How do I fix this?

[iwolga]

Contact them, this is an obvious mistake. Don’t do travel visa as basically from their point of view you already have entry clearance. This can complicate your immigration history

[lucy_rae]

Thanks for your reply.

Is it possible to also get a refund as I spent quite a bit for priority visa and also my tickets. But due to the incorrect visa I've lost all that money.

[iwolga]

I don’t think so. They say not to buy tickets before you get visa (there are warnings not to do so). As for the priority service, I assume you received your visa on time? They also say this isn’t guaranteed that you’ll get it faster.

I understand that the mistake is theirs but for future NEVER leave visa center before you check all details in your visa. If you use courier company, they normally give 24-48 hours to contact them if anything is wrong