Hi There,
my wife and kid BRP card not delivered yet.
They got application successful email on 27th Aug and they didn't receive BRP even after 10 Working days.
Then i reported the same on Sept 10th and didn't get any reply after 5 working days. again i Reported the same yesterday and today i got email from BRP Delivery team saying "We are unable to deal with this type of enquiry as it is not a Biometric Residence Permit (BRP) delivery issue"
i had no clue what so ever happening. I called Home office and explained the situation and they are saying it might a technical issue and asking me to write letter to Home office

.
Any suggestions please?
Thank you,
Santhosh