I'm having some issues with my application for the EU Settlement Status and wanted to check if anyone can help me.
What I've done so far:
Applied online via EEA route > received a text message saying I need to submit a paper application form. Once I requested this form, I received an email requesting the following details.
"Paper applications are only available in specific case types and depending on an applicant’s individual circumstances.
For us to assess your eligibility, please resubmit an online enquiry form with the following information:
Full Name (as shown on identity document)
Postal address
Date of birth
Nationality
Email address and contact number
Details of your representative (name, email, phone number if applicable)
Details of your current circumstances and immigration history
Reference number of biometric residence card you hold/have previously held"
After sending all the above information for the 1st time, I received an email mentioning that I don't need a paper application which was very confusing to me: "We understand from your email you are querying how you can apply to the EU Settlement Scheme, as the family member of an EEA national.If your EU sponsor is your spouse, you can apply online and not through the paper application route."
After this email I applied again online via EEA route for the 2nd time and I received the exact same text message as above saying I need a paper application form, and now I also received the same email as above requesting the same information, which I didn't send yet.
I have a feeling that when I send it will have the same outcome: they will reply saying I only need an online application so I feel I'm going in circles here... and it's been quite stressful.
So before sending them the information again, I wanted your help if possible?!
My details:
Nationality: Brazilian
Current Circumstances: I'm married to an EEA who is also a British Citizen since 29th Nov 2018.
My latest Biometric Card was issued when he was only EEA so before he became a British citizen.
My immigration history:
Arrived: Jan 2010 on a Tier 4 visa
May 2011 - valid until May 2013: Post study
April 2013 - valid until May 2016: Tier 2 general
Jan 2014 - valid until Jan 2017: Tier 2 general
Mar 2017 - valid until Mar 2022: Family Member EU
I want to know how to apply for the EU Settlement Scheme and which route to take as I must be doing something wrong.

Thank you so much for all your help!
Best.
P.