Very strange email situation

[Modnar1]

Hello everyone, this is my first post on this forum, but I hope someone might be able to offer me some advice.

My fiancee and I are currently in the process of applying for a fiancee visa, with me as her sponsor. We submitted our application back in March and have been waiting since then. On 31st of August we finally received contact from them, emailing my fiancees address (this will be important later) asking for more information. It turns out that we provided an incorrect start date for my full time employment (5 months and 3 weeks instead of the full 6 months, which was incorrect). This is specifically what they requested:

"The UK Decision Making Centre is currently assessing the application submitted by the above named. We are unable to conclude the application at this time as we require additional information.

In order to assess your application, we require 6 months of wage slips and bank statements from your sponsor. At the date of your application (13 March 2022), your sponsor had only been employed for 5 months and 3 weeks. As your sponsor was not employed for a full 6 months, we require the employment details of your sponsor covering the 12 months prior to the date of your application. Please send the following:

12 months wage slips and corresponding bank statements for your sponsor from March 2021

Please send this document as a scanned attachment within 10 working days to Sheffield.SettlementDocsRequested@fcdo.gov.uk quoting your application reference in the subject line. Please attach the document directly to the email as we are unable to access links to files hosted on sites such as Dropbox™ or Google Drive™."

Now this was definitely our mistake. I HAD actually worked a full six months before applying, and I have the payslip to cover the extra week, which we had not included in the original application. Fair enough, right? Nevertheless, they wanted financial information to cover the entire year preceding the application, so we will give them what they want. We gathered the information and sent it via attachment to the specified address 'Sheffield.SettlementDocsRequested@fcdo.gov.uk', from my fiancee's email address (again, important to note).

We received a confirmation email saying that the documents had been received.

Nearly a month later on 28th September, I receive an email to my email address which my fiancee did not receive. This is what it said:

"We wrote to you on 31/08/2022 informing you that the UK Decision Making Centre is currently assessing the application submitted by the above named. We are unable to conclude the application at this time as we require additional information. However, you have not responded.
In order to assess your application, we require 6 months of wage slips and bank statements from your sponsor. At the date of your application (13 March 2022), your sponsor had only been employed for 5 months and 3 weeks. As your sponsor was not employed for a full 6 months, we require the employment details of your sponsor covering the 12 months prior to the date of your application. Please send the following:

12 months wage slips and corresponding bank statements for your sponsor from March 2021

Please submit this evidence within 5 working days (by Wednesday 5th October) as your application will be assessed on the next working day with the evidence available to the ECO on that date to Sheffield.SettlementDocsRequested@fco.gov.uk quoting your application reference in the subject line. Please attach the document directly to the email as we are unable to access links to files hosted on sites such as Dropbox™ or Google Drive™."

I am baffled by this. At no point in our correspondence have I sent any emails from my personal address. We have only used my fiancee's. The only place they could have got my email address from is from the application itself. Why are they contacting me using my fiancee's name? Why did only I receive this email and not her? Did they receive our previous email with the requested documents attached or not?

To cover all our bases both me and my fiancee have copied the previous email we sent with all our attachments and sent it again, both from my email address and hers, to the provided email address.

If anyone has any ideas about what is going on, I would be very grateful. I just hope they have received the requested documents in some form or another and attached them to our case.

[AmazonianX]

I got no idea what's going on however the action of replying from both your mails and including your previous response and attachment is way to go.
When the process is completed successfully you can lodge a complaint if you have got the energy.

[Ticktack]

I got no idea what's going on however the action of replying from both your mails and including your previous response and attachment is way to go.
When the process is completed successfully you can lodge a complaint if you have got the energy.

Spot on. Couldn't have worded it better myself!

[Modnar1]

I got no idea what's going on however the action of replying from both your mails and including your previous response and attachment is way to go.
When the process is completed successfully you can lodge a complaint if you have got the energy.

Thank you for your prompt reply! I am also at a loss to what could have caused this. The only thing I can think of is that someone entered my email address into the system at some point and thus it was expecting a response from me rather than my fiancee, hence the reminder email they sent us.

As long as they actually receive the documents, do you think they will be forgiving of the fact that we supplied an erroneous date when we first applied? I explained the error in the email with the attachments but I have no idea whether any humans ever actually look at those emails, or if the attachments are just assigned to cases by analysing the subject line for application numbers. As far as I know all the other evidence we supplied was in order.

I think if a single human actually looks at this case and the evidence we have provided they will realise what the mistake was and rectify it. I just don't know how much humans are actually involved in this process, or if it is mostly automated these days.

[AmazonianX]

I got no idea what's going on however the action of replying from both your mails and including your previous response and attachment is way to go.
When the process is completed successfully you can lodge a complaint if you have got the energy.

Thank you for your prompt reply! I am also at a loss to what could have caused this. The only thing I can think of is that someone entered my email address into the system at some point and thus it was expecting a response from me rather than my fiancee, hence the reminder email they sent us.

As long as they actually receive the documents, do you think they will be forgiving of the fact that we supplied an erroneous date when we first applied? I explained the error in the email with the attachments but I have no idea whether any humans ever actually look at those emails, or if the attachments are just assigned to cases by analysing the subject line for application numbers. As far as I know all the other evidence we supplied was in order.

I think if a single human actually looks at this case and the evidence we have provided they will realise what the mistake was and rectify it. I just don't know how much humans are actually involved in this process, or if it is mostly automated these days.

Hopefully all should go well