Help- ilr application invalid email

[Crc0003]

Hi, can anyone advise what to do next?

I attended biometrics ukvcas 21aug. And got email confirmation of submission same day.

On 6sep recieved email from HO atlas. Stating my application is invalid as not enrolled your biometrics as required.

I called UKVCAS who stated they did everything correctly and docs were submitted to HO on21aug and emailed me to confirm and said raise complaint to HO.
Called HO line but they cannot give specific advice. Called 2times and got different advice 1- email HO equiries , 2 write letter to ILR Liverpool.

So 3 advice all different - done all three.

Has anyone else been in Such a situation. ?
How can i check actual status?

If i need to resubmit i can but its the not knowing if the error can be corrected.

[Casa]

Hi, can anyone advise what to do next?

I attended biometrics ukvcas 21aug. And got email confirmation of submission same day.

On 6sep recieved email from HO atlas. Stating my application is invalid as not enrolled your biometrics as required.

I called UKVCAS who stated they did everything correctly and docs were submitted to HO on21aug and emailed me to confirm and said raise complaint to HO.
Called HO line but they cannot give specific advice. Called 2times and got different advice 1- email HO equiries , 2 write letter to ILR Liverpool.

So 3 advice all different - done all three.

Has anyone else been in Such a situation. ?
How can i check actual status?

If i need to resubmit i can but its the not knowing if the error can be corrected.

I can't give you a solution to your problem and I'll leave that to others better placed to respond. What I can tell you however, is that the HO 'help line' is operated by an outside agency with staff who have limited training. Getting a different answer each time you call, is sadly a very common experience.
Also, the agency call-handlers take no responsibility for any repercussions for the caller should their advice prove to be incorrect

[zimba]

This is a mistake. File a complaint with UKVI

https://www.gov.uk/government/organisat ... -procedure

[AmazonianX]

Have you lodge the complaint?

[Crc0003]

Yes, i raised complaint on line, emailed enquiry , and wrote letter.
After over 2 weeks got acknowledgment of the complaint.
So lets see what happens next.

[Crc0003]

Update:
Received rejection of submission 6-sep
Immediately raised on line complaint.
Complaint response within 20 working days.
Allocated to team leader after 2 weeks.
Recieved confirmation of approval 5-Oct.!

It was tough watching the clock tick down with no control/ contact/ updates knowing the current brp expiration at end oct. Had considered just biting the bullet and resubmitting. But held nerve till the response deadline and paid off.

Email confirmation to receive brp within 7 days.

If in doubt launch a complaint immediately as it is only process that has service metric.

Good luck.

[bookerw100]

Update:
Received rejection of submission 6-sep
Immediately raised on line complaint.
Complaint response within 20 working days.
Allocated to team leader after 2 weeks.
Recieved confirmation of approval 5-Oct.!

It was tough watching the clock tick down with no control/ contact/ updates knowing the current brp expiration at end oct. Had considered just biting the bullet and resubmitting. But held nerve till the response deadline and paid off.

Email confirmation to receive brp within 7 days.

If in doubt launch a complaint immediately as it is only process that has service metric.

Good luck.

Did you apply priority/super-priority? Wonder if you will be entitled for a refund if so.

[Crc0003]

Hi
i applied standard pricing and 6mth estimated so no requirement for refund.
But in the end was completed <2 mnths from biometric submission.21aug >approval5-oct.

[Crc0003]

So story continues
Got email confirmation 05-oct.
No BRP card delivered after 10days.
Filled in online form. Auto Email says there is a backlog and could be up to 40days
If not brp after 40 days! Contact again. 40 days!
What on earth are they doing.

Fortunately used the code for employer to confirm status and so that is correct.
But after all the time processing still cannot travel abroad.

[Crc0003]

Final update.
ILR Brp recieved today 22 Nov. 1.5 mths after receiving the confirmation-approval email.